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Windows 7: IE11 install fails 9C59, can't unistall IE9 due to errors in SUR log

02 Jun 2014   #1
bluefm

Windows 7 Professional x64
 
 
IE11 install fails 9C59, can't unistall IE9 due to errors in SUR log

IE11 install failed with the common 9C59 error.
Microsoft suggests this can be because of IE9 still being installed.
As directed, I viewed IE9 installed updates and tried to uninstall.
There were 11 language pack entries and one for IE9 itself.
Managed to uninstall 10 language packs but final one (spain - es) failed, as did unistall of IE9 entry.
Tried to repair by reinstalling IE9 from download but failed because it claimed a newer version was installed.
Tried the package uninstall directly from the elevated window but this failed 0x80073701 referenced assembly could not be found.
Ran SUR and this gives 30 'CSI Missing Deployment Key' errors seemingly related to the language pack.
(Also ran sfc - there were no integrity violations found)

Have tried to figure out how to fix the missing keys from info online but it's a bit hard from a starting knowledge of 0, and looks a bit tricky.

So please can anyone help?

I have attached SUR log (the whole of the CBS dir is far too big to attach, even zipped).

Thanks.


My System SpecsSystem Spec
.
02 Jun 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
02 Jun 2014   #3
bluefm

Windows 7 Professional x64
 
 

OK, attached last 3 CBS persist CAB files
My System SpecsSystem Spec
.

02 Jun 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I need the CBS.log file as well, please - compressed.
My System SpecsSystem Spec
02 Jun 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

....and also the OCMPONENTS registry hive....

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
02 Jun 2014   #6
bluefm

Windows 7 Professional x64
 
 

Attached the log - I did a new SUR run and took the log just after that.

Dropbox link: https://www.dropbox.com/s/df3udw1iyb...COMPONENTS.zip

Thanks
My System SpecsSystem Spec
03 Jun 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Your problem from the CBS log boils down to this...
Code:
 Line 3630: 2014-06-02 20:18:46, Error                 CSI    0000000c@2014/6/2:19:18:46.247 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)
 Line 3632: 2014-06-02 20:18:53, Error                 CSI    0000000d (F) STATUS_SXS_ASSEMBLY_MISSING #56455# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
 Line 3633: 2014-06-02 20:18:53, Error                 CSI    0000000e (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #56340# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = Microsoft-Windows-InternetExplorer-Optional-Deployment-LanguagePack, Version = 8.0.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"es-ES", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [128]"Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~es-ES~8.0.7601.17514.Internet-Explorer-Optional-amd64", rah = (null), manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
 Line 3637: 2014-06-02 20:18:53, Error                 CBS    Failed to resolve execution package: Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~es-ES~8.0.7601.17514 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
 Line 3641: 2014-06-02 20:18:53, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
I'll see what I can get out of the registry hive this evening and get back to you
My System SpecsSystem Spec
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 IE11 install fails 9C59, can't unistall IE9 due to errors in SUR log




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