Windows failed to install updates

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  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #31

    Hmmm - very surprising...

    Open Event Viewer
    click on the Windows logs entry in the left pane to expand it.
    Now click on the Application entry - wait while it loads.
    Click on 'File' in the menu bar and select Save...
    Save the file as Appevt.evtx
    Repeat for the System log
    then zip both, and upload them.
      My Computer


  2. Posts : 30
    Windows 7 Ultimate 64 bit
    Thread Starter
       #32

    Here you go
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #33

    You appear to have a failure in the AMD Overdrive service. - not usually a critical problem, but worth investigating.

    You also appear to have a problem (much more serious) with what seems to be your own user profile.
    Log Name: Application
    Source: Microsoft-Windows-Search
    Date: 13/08/2014 20:46:35
    Event ID: 3036
    Task Category: Gatherer
    Level: Warning
    Keywords: Classic
    User: N/A
    Computer: Slade-PC
    Description:
    The content source <csc://{S-1-5-21-3497225080-4047220842-1123543599-1000}/> cannot be accessed.
    Context: Application, SystemIndex Catalog
    Details:
    The object was not found. (HRESULT : 0x80041201) (0x80041201)
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Search" Guid="{CA4E628D-8567-4896-AB6B-835B221F373F}" EventSourceName="Windows Search Service" />
    <EventID Qualifiers="32768">3036</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>3</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-08-13T19:46:35.000000000Z" />
    <EventRecordID>36064</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Slade-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data Name="ExtraInfo">
    Context: Application, SystemIndex Catalog
    Details:
    The object was not found. (HRESULT : 0x80041201) (0x80041201)
    </Data>
    <Data Name="URL">csc://{S-1-5-21-3497225080-4047220842-1123543599-1000}/</Data>
    </EventData>
    </Event>
    You may also have a problem with the Shadow Copy service...

    Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
    I suspect that this last is the critical one.
    The 422 error here usually means that the service has been disabled.
    Please run the following commands, and post the results.

    SC QC VSS
    SC QUERYEX VSS


    post the results.
      My Computer


  4. Posts : 30
    Windows 7 Ultimate 64 bit
    Thread Starter
       #34

    Okay here you go:

      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #35

    You messed up the second command
    SC QUERYEX VSS
      My Computer


  6. Posts : 30
    Windows 7 Ultimate 64 bit
    Thread Starter
       #36

    hahaha my bad

    here you go:

      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #37

    That looks fine.

    Since it's been some time since my request - let's have a new look at the event logs - please upload new copies, following the instructions in post 31 again.
      My Computer


  8. Posts : 30
    Windows 7 Ultimate 64 bit
    Thread Starter
       #38

    here you go
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #39

    There is a driver problem that appears to be from your AMD Graphics (Catalyst) card -
    Code:
    The AODDriver4.3 service failed to start due to the following error: 
    The system cannot find the file specified.
    I suggest uninstalling the drivers completely, and then installing a new set.
    How-To Uninstall AMD Catalyst Drivers From A Windows Based System


    You also have a number of errors associated with Windows Search - try clearing the Index, and letting it rebuild.
    Click on Start, in the Search box, type 'Indexing Options' wait until the entry appears in the list, and click on it.
    Click on the Advanced button
    In the Index Settings tab, click on the 'Delete and rebuild Index' Rebuild button - OK out, then leave the machine alone for a good while - reboot, and post a new set of logs.
      My Computer


  10. Posts : 30
    Windows 7 Ultimate 64 bit
    Thread Starter
       #40

    Alright, sorry guys ive been really busy lately, sorry for the ultra late reply.

    Here is my results from the latest request

    Thanks!

    Farbar Service Scanner Version: 21-07-2014
    Ran by Slade (administrator) on 03-11-2014 at 12:18:08
    Running from "C:\Users\Slade\Desktop"
    Microsoft Windows 7 Ultimate Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Action Center:
    ============


    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.


    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware"=DWORD:1


    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => File is digitally signed
    C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
    C:\Windows\System32\dhcpcore.dll => File is digitally signed
    C:\Windows\System32\drivers\afd.sys => File is digitally signed
    C:\Windows\System32\drivers\tdx.sys => File is digitally signed
    C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
    C:\Windows\System32\dnsrslvr.dll => File is digitally signed
    C:\Windows\System32\mpssvc.dll => File is digitally signed
    C:\Windows\System32\bfe.dll => File is digitally signed
    C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
    C:\Windows\System32\SDRSVC.dll => File is digitally signed
    C:\Windows\System32\vssvc.exe => File is digitally signed
    C:\Windows\System32\wscsvc.dll => File is digitally signed
    C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
    C:\Windows\System32\wuaueng.dll => File is digitally signed
    C:\Windows\System32\qmgr.dll => File is digitally signed
    C:\Windows\System32\es.dll => File is digitally signed
    C:\Windows\System32\cryptsvc.dll => File is digitally signed
    C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
    C:\Windows\System32\ipnathlp.dll => File is digitally signed
    C:\Windows\System32\iphlpsvc.dll => File is digitally signed
    C:\Windows\System32\svchost.exe => File is digitally signed
    C:\Windows\System32\rpcss.dll => File is digitally signed


    **** End of log ****
      My Computer


 
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