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Windows 7: Updates Fail on Windows 7x64

07 Jun 2014   #11
squirtmph

Microsoft Windows 7 Home Premium 64-bit Edition
 
 
Elevated Command Prompt

Here they are follow Result attachment, from CMD inquire, Thank you for helping me out...

forgive me, for taking me sometime to get back to you ):


My System SpecsSystem Spec
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08 Jun 2014   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Interesting - both the service problems relate to the same driver file, so that is probably why one of them is causing problems.

We need to remove that registry entries after checking that it is not actually necessary.
Do you have a listing in your Programs & Features list for any Intervideo programs at all? If so, then they should probably be uninstalled and the registry re-checked. If not, then we'll have to remove the entry manually and see if anything falls over.
Once the entries are properly cleared, you could reinstall the Intervideo software if necessary.
My System SpecsSystem Spec
08 Jun 2014   #13
squirtmph

Microsoft Windows 7 Home Premium 64-bit Edition
 
 
am not so sure if these is what you asking me for

Here is the response to you above question posted.
Thank you for keep coming back helping me out, I do appreciate it, a suggestion dint Forgot /say before...
I have restore PC with DVD media on almost on the end of last year..
so, Am wonder when I did fresh restore by either was something wrong along process or I drag a problem's with me!
Once finishing done clean restore, am not so sure now, I'm hoping you can tell me, I being looking where do I put on the accurate date where I did fully clean restore, but I can't find it ):

Quote:
Yes it come with DVD Player + Blue Ray player, I have try to search there names, but I don't know they're names to help my self.
  • Software Included
    Microsoft Internet Explorer 8.0, Toshiba Hardware Setup Utility, Toshiba Web Camera Application, Toshiba Online Backup (30 days trial), Microsoft Internet Explorer 8.0, Adobe Acrobat Reader, Microsoft Office 2010 Starter, Toshiba PC Health Monitor, Toshiba Supervisor Password Utility, Microsoft Windows Media Player 12, Toshiba Assist, QuickBooks Financial Center, Google Toolbar, Toshiba Eco Utility, Windows Live Movie Maker, Norton Internet Security 2011 (30 days subscription), Skype, Google Chrome, Microsoft Silverlight, WildTangent Game Console, Toshiba Media Controller, Toshiba Value Added Package, Toshiba DVD Player, Toshiba Bluetooth Stack, Windows Live Essentials, Windows Live Messenger, HDMI Control Manager, InterVideo WinDVD BD, Toshiba Disc Creator, Toshiba Sleep Utility, Toshiba HDD/SSD Alert, Toshiba Laptop Checkup, Toshiba App Place, Toshiba Recovery DiskCreator, Toshiba Book Place, Windows Live Mail, Windows Live Writer, Face Recognition software, NetZero Internet Service, Corel Label@Once, Windows Live Photo Gallery, Toshiba Bluetooth Monitor, Toshiba Bulletin Board, Toshiba ReelTime, KidZui, Toshiba Service Station
  • Microsoft Office Preloaded
    Includes a pre-loaded image of select Microsoft Office 2010 suites.
My System SpecsSystem Spec
.

09 Jun 2014   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The things of note in your attachements are
1) You appear to have no Anti-Virus installed
2) You are running with UAC disabled.

Add the two together and you have an incredibly insecure PC - which is possibly riddled with malware.

The attached picture or the installer error is a sign that you should find out where that installer came from - it's at least 10 years old, and incompatible with 64-bit Windows. If it's from a program/hardware that you need, then see if the manufacturers have an updated version available.

It looks to me as if we can simply remove the regi.sys registry references, and see what happens - you shouldn't be any worse off than currently.

Before we even think about that, though - let's have a look at the integrity of your system as far a malware is concerned...


Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Delete everything it finds
My System SpecsSystem Spec
09 Jun 2014   #15
squirtmph

Microsoft Windows 7 Home Premium 64-bit Edition
 
 
Hello!

The things of note in your attachements are
1) You appear to have no Anti-Virus installed
I have Norton 360 Installed, I don't know why it docent show, Norton have check installed and they say everything its fine...
2) You are running with UAC disabled.
I don't know what is UAC ):

Add the two together and you have an incredibly insecure PC - which is possibly riddled with malware.
I have installed full future Malware:
Malwarebytes Anti-Malware v2.02.1012
Glary Utilities 5 W/ Malware Incluided

The attached picture or the installer error is a sign that you should find out where that installer came from - it's at least 10 years old, and incompatible with 64-bit Windows. If it's from a program/hardware that you need, then see if the manufacturers have an updated version available.
I'm going to try to Google it, see what I can find out (:

It looks to me as if we can simply remove the regi.sys registry references, and see what happens - you shouldn't be any worse off than currently.
Yes, please...I can take another photo to show you where this problem show, if you wanted to know location..
Before we even think about that, though - let's have a look at the integrity of your system as far a malware is concerned...
I did Full scan with Norton 360 on Sunday + Malwarebytes Anti-Malware, Thank you for you concern!
both dint found anything = excellent news
.
The attached picture or the installer error is a sign that you should find out where that installer came from - it's at least 10 years old, and incompatible with 64-bit Windows.
I have try to Google it to delete such software, I use with XP, but I still searching how to delet it, But Understand now, thanks to you!
Again,Thank you so Much!!
My System SpecsSystem Spec
09 Jun 2014   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Windows should be able to see Norton installed - if it doesn't, there's something seriously wrong.

UAC is User Account Control - AKA Least User Access(LUA) - the setting you apparently have removes all warnings that something is attempting to change Windows settings.

Glary Utilities is potentially worse than 'the problem' - it's (so far as I know) outdated, and potentially dangerous. The last time I used it - admittedly a few years ago - I found it trashed a perfectly good install. Which version do you have installed?

You say that you have Norton 360 installed - is it up-to-date? Have you kept it that way since the initial installation? What other AV's have been installed on this machine?

Norton has a nasty habit of attempting to decide which Windows Update it will allow to install - with varying error messages resulting, and varying ability to circumvent the problem.
My System SpecsSystem Spec
09 Jun 2014   #17
squirtmph

Microsoft Windows 7 Home Premium 64-bit Edition
 
 
Setting's

Windows should be able to see Norton installed - if it doesn't, there's something seriously wrong.
I have run what is called from Norton NPE, and it runs fine, what it dose check Instal, Issues & Updates

UAC is User Account Control - AKA Least User Access(LUA) - the setting you apparently have removes all warnings that something is attempting to change Windows settings.
The reason I did that is 'cause when I run software like:
123CopyDVDPlatinum 2013, Keep asking me if I wanted to run it. By the way am the only USER. if it helps, for you to know!
PC Model is Toshiba Qosmio X505 Q894


Glary Utilities is potentially worse than 'the problem' - it's (so far as I know) outdated, and potentially dangerous. The last time I used it - admittedly a few years ago - I found it trashed a perfectly good install. Which version do you have installed?
Glary Utilities 5 Pro. v5.1.0.4

You say that you have Norton 360 installed - is it up-to-date? Yes, from Yesterday Have you kept it that way since the initial installation? No, the version come's in re-Installed its not Norton 360, so I reach technical support to Installed other version I needed, by removing and Installed 360. What other AV's have been installed on this machine? None, Well I have full software with you might be familiar, System Mechanic Professional v12.7.1.2

Norton has a nasty habit of attempting to decide which Windows Update it will allow to install - with varying error messages resulting, and varying ability to circumvent the problem.
loll

Thank you (:
My System SpecsSystem Spec
09 Jun 2014   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

System Mechanic as well??
Oh dear....

Registry 'Cleaners' are probably better described as registry destroyers

My only suggestions are
1) Attempt a System restore (if it works, you may get lucky!)
2) Uninstall System Mechanic, and Glary Utilities, then do a repair install of Windows
3) A clean install.

I don't have the time to attempt to manually repair systems where potentially three dangerous 'cleaners' have been run.
My System SpecsSystem Spec
09 Jun 2014   #19
squirtmph

Microsoft Windows 7 Home Premium 64-bit Edition
 
 
loll

System Mechanic as well??
Oh dear....
loll (:

Registry 'Cleaners' are probably better described as registry destroyers

My only suggestions are
1) Attempt a System restore (if it works, you may get lucky!)
Yes, I did that on Friday
2) Uninstall System Mechanic, and Glary Utilities, then do a repair install of Windows
You men By using Recovery Media DVD?
3) A clean install.
loll That is pain to me it take just about a day to restore everything
I don't have the time to attempt to manually repair systems where potentially three dangerous 'cleaners' have been run.

Glary its unstable software?
System Mechanic as well?
I dont know what is the other one, on youre list!

Can I do clean restore, with out needed to install everything back again!

I don't have Office CD, I download a version from some where, is there a way can I go to Microsoft and download it from there by using same key I have now?
I do know you have that Option with office 2010.

Thank you
My System SpecsSystem Spec
09 Jun 2014   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The repair install has a very good tutorial here - Repair Install
My System SpecsSystem Spec
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 Updates Fail on Windows 7x64




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