Windows Update, error code 800736B3

We also need the CheckSUR.log file created by running the CheckSUR/SURT tool - even if incomplete, it may give us some clues.


Your SFC scan identified the following problems -

Code:

 Line 9296: 2014-06-06 13:33:15, Info                  CSI    00000244 [SR] Repairing 7 components
 Line 9297: 2014-06-06 13:33:15, Info                  CSI    00000245 [SR] Beginning Verify and Repair transaction
 Line 9298: 2014-06-06 13:33:15, Info                  CSI    00000246 [SR] Cannot repair member file [l:22{11}]"lsi_sas.sys" of lsi_sas.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 9299: 2014-06-06 13:33:15, Info                  CSI    00000247 [SR] Cannot repair member file [l:20{10}]"lsi_fc.sys" of lsi_fc.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 9300: 2014-06-06 13:33:16, Info                  CSI    00000248 [SR] Cannot repair member file [l:32{16}]"bthmigplugin.dll" of Microsoft-Windows-BTH-USER, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 9301: 2014-06-06 13:33:17, Info                  CSI    00000249 [SR] Cannot repair member file [l:102{51}]"Microsoft-Windows-IIS-HTTPLogging-Deployment-DL.man" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 9302: 2014-06-06 13:33:17, Info                  CSI    0000024a [SR] Cannot repair member file [l:76{38}]"MediaServer-Multicast-Migration-DL.man" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 9303: 2014-06-06 13:33:17, Info                  CSI    0000024b [SR] Cannot repair member file [l:100{50}]"Microsoft-Windows-IIS-IPSecurity-Deployment-DL.man" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 9304: 2014-06-06 13:33:17, Info                  CSI    0000024c [SR] Cannot repair member file [l:30{15}]"winlogon-DL.man" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 9305: 2014-06-06 13:33:17, Info                  CSI    0000024d [SR] Cannot repair member file [l:24{12}]"msdtcstp.dll" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 9306: 2014-06-06 13:33:17, Info                  CSI    0000024e [SR] Cannot repair member file [l:44{22}]"TabletPCJournal-DL.man" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 9307: 2014-06-06 13:33:17, Info                  CSI    0000024f [SR] Cannot repair member file [l:32{16}]"odbc32dll-DL.man" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 9308: 2014-06-06 13:33:17, Info                  CSI    00000250 [SR] Cannot repair member file [l:122{61}]"Microsoft-Windows-IIS-WindowsAuthentication-Deployment-DL.man" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 9309: 2014-06-06 13:33:17, Info                  CSI    00000251 [SR] Cannot repair member file [l:50{25}]"ADSI-LDAP-Provider-DL.man" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 9310: 2014-06-06 13:33:17, Info                  CSI    00000252 [SR] Cannot repair member file [l:22{11}]"bitsmig.dll" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 9311: 2014-06-06 13:33:17, Info                  CSI    00000253 [SR] Cannot repair member file [l:22{11}]"HTTP-DL.man" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 9314: 2014-06-06 13:33:27, Info                  CSI    00000255 [SR] Cannot repair member file [l:36{18}]"Amd64\hp8500nt.cfg" of prnhp005.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch

...as well as this one, which CheckSUR should be able to fix, if we can get it working properly.

Code:

 Line 9319: 2014-06-06 13:33:27, Info                  CSI    00000258 [SR] Cannot verify component files for System.EnterpriseServices.resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture = [l:10{5}]"tr-tr", VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)

I'll post a fix for the ordinary file problems later, after I've looked in more detail at the logs you've already sent

The log file - if it created one - is in the same CBS folder as the CBS.log file
It does sound however, as if it never opened far enough to be able to generate a report.

Conventional wisdom says that this is due to a corrupted SoftwareDistribution folder - I personally don't believe that's the case here, but we'd best try it before moving to more exotic options.


Open an Elevated Command Prompt
Run the following commands

NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV

reboot
then wait 10 minutes, and open Windows Updates, and run a Check for Updates.

Please don't attempt to install any yet - but try the CheckSUR update again and see if it works now.

If it does, then post the CheckSUR.log file.

If not, then I'll post the fix protocol for the known errors as they stand.

OK - not unexpected...
try these

See if this helps
http://support.microsoft.com/kb/2230957 (Fixit50485)

also
http://blogs.technet.com/b/fixit4me/archive/2009/03/31/error-code-2738-when-running-a-microsoft-fix-it-solution.aspx (Fixit 50181)

There's always hope! :)

I'll post a fix for the known problems from the SFC later - and we'll try CheckSUR again after they are safely in.

I've uploaded a file - hlwaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\hlwaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\hlwaa
or
DIR E:\hlwaa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\hlwaa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply