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Windows 7: Windows Update Issues

09 Jun 2014   #21
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I hate to say this - but I think we've hit the end of the road.
Unless what we try now has some fairly dramatic results, I don't think we're going to be able to repair this manually....


Please download SFCFix from here... http://www.sysnative.com/niemiro/apps/SFCFix.exe and save it to your desktop (we'll need it later anyhow, I think)

Once saved, double-click on it and accept the warnings. It'll run, and create a file SFCFix.log on the desktop - please upload it to your reply.


My System SpecsSystem Spec
.
12 Jun 2014   #22
GDW

Win7 Pro 64bit
 
 

Well oddly enough yesterday I got prompted to install updates and for the hell of it said yes...and a whole bunch downloaded. I did get errors with a few Security Essentials ones, but looking at that it allowed me to run the SFC /scannow too. That ran but said some files could not be fixed. The log is as per the attached.

I've downloaded the app listed but not run it yet pending review of the latest log.

https://www.dropbox.com/s/2z6naooyezb2lt7/CBS.zip
My System SpecsSystem Spec
13 Jun 2014   #23
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I can see the problem that SFC found, at least
Code:
2014-06-12 21:26:24, Info                  CSI    00000304 [SR] Repairing 1 components
2014-06-12 21:26:24, Info                  CSI    00000305 [SR] Beginning Verify and Repair transaction
2014-06-12 21:26:24, Info                  CSI    00000306 Manifest hash for component [ml:280{140},l:182{91}]"amd64_microsoft-windows-wmi-consumers_31bf3856ad364e35_6.1.7600.16385_none_a6c7190f7292676c" does not match expected value. 
 Expected:{l:32 b:994e67800c3d65f02e8dded6363542763523a84450e2097bbf0a54b509637af8}
 Found:{l:32 b:994e67800c3d65f02e8dded6363542363523a84450e2097bbf0a54b509637ab8}.
2014-06-12 21:26:24, Info                  CSI    00000307 Unable to load manifest for component [ml:280{140},l:182{91}]"amd64_microsoft-windows-wmi-consumers_31bf3856ad364e35_6.1.7600.16385_none_a6c7190f7292676c"
2014-06-12 21:26:24, Info                  CSI    00000308 [SR] Cannot verify component files for Microsoft-Windows-WMI-Consumers, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2014-06-12 21:26:24, Info                  CSI    00000309 Repair results created:
POQ 128 starts:
This is a bitflip - I'll post a fix protocol for it later.
In the meantime, please run CheckSUR again, and post the new CheckSUR.log file - it may even fix the problem.
Also, run the SFCFix, and see what it has to say - post its log file as well.
My System SpecsSystem Spec
.

13 Jun 2014   #24
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

To repair the error... (BEFORE running CheckSUR!)

Open an Elevated Command Prompt, and run the following commands

Code:
REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\Components
REG ADD HKLM\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-wmi-consumers_31bf3856ad364e35_6.1.7600.16385_none_a6c7190f7292676c /v S256H /t REG_BINARY /d 994e67800c3d65f02e8dded6363542 363523a84450e2097bbf0a54b509637ab8 /f
 
.
Close the window, and reboot
then try Windows Update again.
If WU fails again, run CheckSUR, and post the log

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
14 Jun 2014   #25
GDW

Win7 Pro 64bit
 
 

Hi Noel,

I'm getting this error when trying to run the second command:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\Componen
ts
The operation completed successfully.
C:\Windows\system32>REG ADD HKLM\COMPONENTS\DerivedData\Components\amd64_microso
ft-windows-wmi-consumers_31bf3856ad364e35_6.1.7600.16385_none_a6c7190f7292676c /
v S256H /t REG_BINARY /d 994e67800c3d65f02e8dded6363542 363523a84450e2097bbf0a54
b509637ab8 /f
ERROR: Invalid syntax.
Type "REG ADD /?" for usage.
C:\Windows\system32>REG ADD HKLM\COMPONENTS\DerivedData\Components\amd64_microso
ft-windows-wmi-consumers_31bf3856ad364e35_6.1.7600.16385_none_a6c7190f7292676c /
v S256H /t REG_BINARY /d 994e67800c3d65f02e8dded6363542 363523a84450e2097bbf0a54
b509637ab8 /f
ERROR: Invalid syntax.
Type "REG ADD /?" for usage.
C:\Windows\system32>REG ADD HKLM\COMPONENTS\DerivedData\Components\amd64_microso
ft-windows-wmi-consumers_31bf3856ad364e35_6.1.7600.16385_none_a6c7190f7292676c /
v S256H /t REG_BINARY /d 994e67800c3d65f02e8dded6363542 363523a84450e2097bbf0a54
b509637ab8 /f
ERROR: Invalid syntax.
Type "REG ADD /?" for usage.
C:\Windows\system32>
My System SpecsSystem Spec
14 Jun 2014   #26
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That looks as if the entry is not missing, as such - but corrupted...


I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
14 Jun 2014   #27
GDW

Win7 Pro 64bit
 
 

My System SpecsSystem Spec
14 Jun 2014   #28
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hah! - I just realised what the problem with the command was....
something split the data variable in two when I posted it - which is why the command was complaining about bad syntax...

try this set instead

Code:
REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\Components
REG ADD HKLM\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-wmi-consumers_31bf3856ad364e35_6.1.7600.16385_none_a6c7190f7292676c /v S256H /t REG_BINARY /d 994e67800c3d65f02e8dded6363542363523a84450e2097bbf0a54b509637ab8 /f
 
.
My System SpecsSystem Spec
18 Jun 2014   #29
GDW

Win7 Pro 64bit
 
 

Hi Noel,

Ran both those new commands and they were accepted. Windows update seems to work for new updates but there are three security essential it doesn't like.

The log is attached.
My System SpecsSystem Spec
18 Jun 2014   #30
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Oh dear...

Here's the summary from your CheckSUR log
Code:
Summary:
Seconds executed: 1660
 Found 98 errors
  CSI Missing Deployment Key Total count: 91
  CSI Corrupt Deployment Keyform Total count: 1
  CSI Mismatched Identity Total count: 1
  CSI Corrupt I/P Mark Total count: 1
  CSI Corrupt Registry Value Total count: 2
  CBS Registry Error Total count: 1
  CBS Watchlist Package Missing Total count: 1
It really is not practical to attempt to fix that number of deployment keys manually - your best hope is a repair install.




Download the SP1 Refresh for your language and edition from the links on these pages...

Heidoc - Microsoft DR Download links

The links are for downloads from the Digital River servers run for MS, so are about as safe as you can get

Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk Image Burner, or (better still) your favourite burning application at the slowest speed possible.

Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image' option from your app - or you'll end up with a useless coaster

Once you have the disk burnt, check that it boots the (or any other) system OK - but do NOT start the repair from there - you must start the repair from within a normal Windows boot.

Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html
- and they should help you get through it (it's not as difficult as it looks!)

Always ask questions first if you're unsure.

Good luck with it!
My System SpecsSystem Spec
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