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Windows 7: error code 800b0100

07 Jun 2014   #1
zeljka91

windows 7 32bit
 
 
error code 800b0100

Hi, I need help. My HP won`t update. I don`t know what to do, I`m an amateur Attachment 320847

Attachment 320848


My System SpecsSystem Spec
.
07 Jun 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR shows the following problems...
Code:
Unavailable repair files:
 servicing\packages\Package_1_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_1_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_37_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_37_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_38_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_38_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_39_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_39_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_for_KB2929437_RTM~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_for_KB2929437_RTM~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_1_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_1_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_37_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_37_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_38_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_38_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_39_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_39_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_for_KB2929437_RTM~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_for_KB2929437_RTM~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
I can find no sign of any SFC scan having been run - but we can worry about that after fixing the above errors.

Back In a few minutes with a fix protocol.
My System SpecsSystem Spec
07 Jun 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - zj9aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder zj9aa in the same place.
Open this folder - there should be one folders inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
.

08 Jun 2014   #4
zeljka91

windows 7 32bit
 
 

Here, I hope I did it OK.. Attachment 320968
My System SpecsSystem Spec
08 Jun 2014   #5
zeljka91

windows 7 32bit
 
 

I wasn`t sure if I need to copy just security catalog or MUM file too? I`ve copied both..
My System SpecsSystem Spec
08 Jun 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Both need to be copied, as the replacement of both is done at the same time by the tool.

I just realised - I gave you the wrong files, anyhow! (doesn't matter - CheckSUR is clever that way) We see so few x86 installs that I automatically posted the x64 versions...
back with the proper ones in a minute or two.
My System SpecsSystem Spec
08 Jun 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - zj9ab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder zj9ab in the same place.
Open this folder - there should be one folders inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

Sorry about the confusion!
My System SpecsSystem Spec
10 Jun 2014   #8
zeljka91

windows 7 32bit
 
 

No problem, thank you for helping me And now what I need to do?Attachment 321201
My System SpecsSystem Spec
10 Jun 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR is now clear - I got the right files this time.

Please now run SFC /SCANNOW from an Elevated Command Prompt, and post the new CBS.log file - I think it will report 'nothing found' so if that's the case, try going to windows Update and do a Check for Updates, and attempt to install ONLY the oldest update found -reboot, and if that installs OK, install any others found.
My System SpecsSystem Spec
11 Jun 2014   #10
zeljka91

windows 7 32bit
 
 

Thank you very much! Everything is perfect now
My System SpecsSystem Spec
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