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Windows 7: Windows update error 800B0100

07 Jun 2014   #1
Wideman

Windows 7 Ultimate x64
 
 
Windows update error 800B0100

Hello!

I noticed a few days ago that I was getting error 800B0100 when Windows update was trying to install the three fixes below:
KB2931356
KB2926765
KB2952664

I have searched around the Internet for a solution but am kind of stuck so I'm hoping someone here can offer some assistance.

What I have tried so far:
1. System Update Readiness Tool (SURT) (Will post logs from this)

2. sfc /scannow - Which ran without finding any errors.

3. Followed Gerry C J Cornells advice a bit down in the thread: Getting Error code 800B0100 when installing Windows Update KB2931356 - Microsoft Community
That is to manually download the failing fixes from Microsoft Download Center and placing them in directory %SYSTEMROOT%\CheckSUR\packages and then re-executing the System Update Readiness Tool.
Well, that cleared up a bunch of the problems in my CheckSUR.log file but some of them are still there.
One problem is that the fix KB2952664 doesn't seem to be available for download from MS Download Center any more. Is this fix in error and has been cancelled by Microsoft?


My System SpecsSystem Spec
.
07 Jun 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR shows the following errors -
Code:
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18467_none_e59f18f2101b1222.manifest
 winsxs\manifests\amd64_microsoft-windows-a..ence-telemetry-sdbs_31bf3856ad364e35_6.1.7601.18467_none_6616bcea60c32011.manifest
 winsxs\manifests\amd64_microsoft-windows-a..rience-program-data_31bf3856ad364e35_6.1.7601.18467_none_cf5b303799ce088a.manifest
 servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.2.1.mum
 servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.2.1.mum
 servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.2.1.mum
 servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.2.1.mum
 servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~amd64~~6.1.2.1.mum
 servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~amd64~~6.1.2.1.mum
 servicing\packages\Package_for_KB2952664~31bf3856ad364e35~amd64~~6.1.2.1.mum
 servicing\packages\Package_for_KB2952664~31bf3856ad364e35~amd64~~6.1.2.1.mum
 servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.2.1.cat
 servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.2.1.cat
 servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.2.1.cat
 servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.2.1.cat
 servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~amd64~~6.1.2.1.cat
 servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~amd64~~6.1.2.1.cat
 servicing\packages\Package_for_KB2952664~31bf3856ad364e35~amd64~~6.1.2.1.cat
 servicing\packages\Package_for_KB2952664~31bf3856ad364e35~amd64~~6.1.2.1.cat
There don't appear to be any problems in the SFC scan results.

I'll post a fix protocol in a few minutes.
My System SpecsSystem Spec
07 Jun 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - wdmaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder wdmaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
.

08 Jun 2014   #4
Wideman

Windows 7 Ultimate x64
 
 

Did as you instructed and it seems to have cleared up some of the errors in the CheckSUR.log file.
I have uploaded a new zip-file with the logs from the last run of the CheckSUR tool.
My System SpecsSystem Spec
08 Jun 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

'Some'? - it fixed all of them
Now please run SFC /SCANNOW again, and post the new CBS.log file - with luck that will have nothing new in it, so if it comes back saying 'nothing found' then try Windows Update again, after first doing a manual Check for Updates.
My System SpecsSystem Spec
08 Jun 2014   #6
Wideman

Windows 7 Ultimate x64
 
 

Sorry, I read the logs a bit to fast and mistook some of the entries there as similar to the previous ones.

Now, after running SFC /SCANNOW and then the CheckSUR tool once more the CheckSUR.log file says that it cannot find any problems any more.
Unfortunately, after manually checking for updates and then trying to install the three fixes in Windows Update I'm still getting the 800B0100 error. I even tried to reboot my PC, re-ran both SFC /SCANNOW and the CheckSUR tool once more and still get the same problem in Windows Update.
My System SpecsSystem Spec
08 Jun 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That failure appears to be caused by this error...
Code:
2014-06-08 13:19:39, Info                  CBS    Session: 30376715_2310148594 initialized by client WindowsUpdateAgent.
2014-06-08 13:19:39, Info                  CBS    Opened cabinet package, package directory: C:\Windows\SoftwareDistribution\Download\5ff58cf85a52e42d2a43a452eb8245f5\, sandbox location: \\?\C:\Windows\SoftwareDistribution\Download\5ff58cf85a52e42d2a43a452eb8245f5\, cabinet location: \\?\C:\Windows\SoftwareDistribution\Download\5ff58cf85a52e42d2a43a452eb8245f5\windows6.1-kb2931356-x64-express.cab, manifest location: \\?\C:\Windows\SoftwareDistribution\Download\5ff58cf85a52e42d2a43a452eb8245f5\update.mum
2014-06-08 13:19:39, Info                  CBS    WinVerifyTrust failed [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2014-06-08 13:19:39, Error                 CBS    Failed to verify if catalog file \\?\C:\Windows\SoftwareDistribution\Download\5ff58cf85a52e42d2a43a452eb8245f5\update.cat is valid. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2014-06-08 13:19:39, Info                  CBS    Failed to initialize internal package [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2014-06-08 13:19:39, Error                 CBS    Failed to create internal package [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2014-06-08 13:19:40, Info                  CBS    Session: 30376715_2317548605 initialized by client WindowsUpdateAgent.
I would suggest downloading the patch from the download center and running it as a standalone...
Download Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 Service Pack 1 and Windows Server 2008 R2 Service Pack 1 from Official Microsoft Download Center
My System SpecsSystem Spec
08 Jun 2014   #8
Wideman

Windows 7 Ultimate x64
 
 

Small steps forward...
I managed to successfully install the security update (KB2931356) and also update KB2926765 manually. So now the only update (of my initial three) that is left is KB2952664 which unfortunately still fails with 800B0100.
My System SpecsSystem Spec
08 Jun 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

KB2952664 is one that I'd just hide - it's far from being important, and is not security-related.

There seems to be a lot of errors relating to the install of Win7 SP1 in the CBS log as well?
Code:
2014-06-08 17:03:54, Info                  CBS    EvaluateApplicability, package: Microsoft-Windows-EmbeddedSDP-wrapper~31bf3856ad364e35~amd64~~6.1.7601.17514, Package applicability: Absent.
2014-06-08 17:03:54, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB976933~31bf3856ad364e35~amd64~~6.1.7601.17514, partially installed (true/false), 0
2014-06-08 17:03:54, Info                  CBS    Failed to find package from aggreated XML string, package: Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-06-08 17:03:54, Info                  CBS    Failed to find package from deployment update [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-06-08 17:03:54, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-06-08 17:03:54, Info                  CBS    Failed to evaluate external applicability for package update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-06-08 17:03:54, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-06-08 17:03:55, Info                  CBS    Session: 30376746_3721166574 initialized by client WindowsUpdateAgent.
Any idea why?
My System SpecsSystem Spec
08 Jun 2014   #10
grits

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

At one point I had kb2952664 hidden, then it suddenly disappeared. I then did some searching on it & found that it sounded like it was for getting ready to upgrade to w8. I'm not going to 8 so no problem that it's gone.
My System SpecsSystem Spec
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