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Windows 7: MS Security Essential fails to update !!!

07 Jun 2014   #1
Newcomer7

Windows 7 64 bit
 
 
MS Security Essential fails to update !!!

Hi,

I have been using Security Essential for a few years, and regularly update it either automatically or sometimes manually. However, the update failed both yesterday and today. The message is: The virus ...definition... didn't update on ... because of an internet or network connectivity problem. The virus / spyware definition version shown was 1.175.1441.0. If I go to Windows update history, it will show KB2310138 and some presumably new version of the definition - and the status is "Failed".

Obviously, my broadband is ok as I can use email and I can raise this thread here....

Do you have the same problem these 2 days? More importantly, what is the best way to fix it? I have thought about uninstall it and re-install. However, I am worried that if the re-install fails I will have no protection at all after the old version has been removed.

Help, please?


My System SpecsSystem Spec
.
07 Jun 2014   #2
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

You may have an infection that is blocking it.
Please download AdwCleaner:
http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner
Save to the desktop.

Close all open programs.
To run the program, right-click AdwCleaner.exe and select: Run as Administrator

Click on Search and confirm the prompt.
After the program finishes, click the Report button. Please post the contents of the C:\AdwCleaner[Rx].txt in your next reply. In the reply window click the "#" icon at the top and paste the log text between the [code ] Paste Here [ /code] tags.

Do NOT perform the delete part before I or someone else can read the log.



To delete:

Run AdwCleaner once again.
This time click on:Delete, you will be asked to reboot to finish cleaning.
When done, please post the content of the C:\AdwCleaner[Sx].txt in your reply as outlined above.
My System SpecsSystem Spec
07 Jun 2014   #3
Newcomer7

Windows 7 64 bit
 
 

Hi

Here is a screen shot for reference...

Looking forward to your comment, please.
My System SpecsSystem Spec
.

07 Jun 2014   #4
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

No help at all, read and follow my first post.
My System SpecsSystem Spec
08 Jun 2014   #5
Newcomer7

Windows 7 64 bit
 
 

OK... I posted that one before I saw your first post... will do it now.
My System SpecsSystem Spec
08 Jun 2014   #6
Newcomer7

Windows 7 64 bit
 
 
AdwCleaner Report

Code:
# AdwCleaner v3.212 - Report created 08/06/2014 at 16:16:37
# Updated 05/06/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Agostinho - AGOSTINHO-PC
# Running from : C:\Users\Agostinho\Desktop\adwcleaner_3.212 (1).exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****

File Found : C:\END
Folder Found : C:\Program Files (x86)\Conduit
Folder Found : C:\Users\Agostinho\AppData\Local\Conduit
Folder Found : C:\Users\Agostinho\AppData\Local\Google\Chrome\User Data\Default\Extensions\fifbhfmciagkcmdmapchdimjekakljld
Folder Found : C:\Users\Agostinho\AppData\Local\Google\Chrome\User Data\Default\Extensions\jbolfgndggfhhpbnkgnpjkfhinclbigj
Folder Found : C:\Users\Agostinho\AppData\LocalLow\Conduit
Folder Found : C:\Users\Agostinho\AppData\LocalLow\PriceGong
Folder Found : C:\Users\Agostinho\AppData\Roaming\OpenCandy
Folder Found : C:\Users\Lily\AppData\Local\Google\Chrome\User Data\Default\Extensions\jbolfgndggfhhpbnkgnpjkfhinclbigj

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKCU\Software\AppDataLow\Software\Conduit
Key Found : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
Key Found : HKCU\Software\AppDataLow\Software\PriceGong
Key Found : HKCU\Software\AppDataLow\Software\SmartBar
Key Found : HKCU\Software\Conduit
Key Found : HKCU\Software\Google\Chrome\Extensions\fifbhfmciagkcmdmapchdimjekakljld
Key Found : [x64] HKCU\Software\Conduit
Key Found : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Found : HKLM\SOFTWARE\Classes\Toolbar.CT3289847
Key Found : HKLM\Software\Conduit
Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\fifbhfmciagkcmdmapchdimjekakljld
Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\jbolfgndggfhhpbnkgnpjkfhinclbigj

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17041


-\\ Google Chrome v35.0.1916.114

[ File : C:\Users\Agostinho\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Found [Search Provider] : hxxp://uk.ask.com/web?q={searchTerms}
Found [Extension] : fifbhfmciagkcmdmapchdimjekakljld
Found [Extension] : jbolfgndggfhhpbnkgnpjkfhinclbigj

[ File : C:\Users\Lily\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Found [Search Provider] : hxxp://uk.ask.com/web?q={searchTerms}
Found [Extension] : jbolfgndggfhhpbnkgnpjkfhinclbigj

*************************

AdwCleaner[R0].txt - [2437 octets] - [08/06/2014 16:16:37]

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [2497 octets] ##########
Hi, report attached as advised
My System SpecsSystem Spec
08 Jun 2014   #7
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

You are infected with Conduit which can cause issues. Also a few toolbars and Open Candy, a monetizing thing for developers.

Go ahead and run Adwcleaner in Clean mode and post that log and try MSE updates again.
My System SpecsSystem Spec
08 Jun 2014   #8
Newcomer7

Windows 7 64 bit
 
 

Thanks... does it mean I just need to run the Adwcleaner again and do the "scan" and the "uninstall"? I have never done this before, so just need to make sure I do it correctly....

but how about "clean mode"? ... is it something else?

By the way, why did MSE not stop these conduit etc going to my machine.. and why was it the other way round, i.e. these programs stops MSE working ???
My System SpecsSystem Spec
08 Jun 2014   #9
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Yes you have to run it again and chose the uninstall or clean, whichever it says. It will ask for a reboot to do it, go ahead and there will be another log generated.

MSE is about the worst for protecting a PC.
My System SpecsSystem Spec
08 Jun 2014   #10
Newcomer7

Windows 7 64 bit
 
 
Not working

Unfortunately, still not working Please see attached:

Code:
# AdwCleaner v3.212 - Report created 08/06/2014 at 19:56:54
# Updated 05/06/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Agostinho - AGOSTINHO-PC
# Running from : C:\Users\Agostinho\Desktop\adwcleaner_3.212 (1).exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Program Files (x86)\Conduit
Folder Deleted : C:\Users\Agostinho\AppData\Local\Conduit
Folder Deleted : C:\Users\Agostinho\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\Agostinho\AppData\LocalLow\PriceGong
Folder Deleted : C:\Users\Agostinho\AppData\Roaming\OpenCandy
Folder Deleted : C:\Users\Agostinho\AppData\Local\Google\Chrome\User Data\Default\Extensions\jbolfgndggfhhpbnkgnpjkfhinclbigj
Folder Deleted : C:\Users\Lily\AppData\Local\Google\Chrome\User Data\Default\Extensions\jbolfgndggfhhpbnkgnpjkfhinclbigj
Folder Deleted : C:\Users\Agostinho\AppData\Local\Google\Chrome\User Data\Default\Extensions\fifbhfmciagkcmdmapchdimjekakljld
File Deleted : C:\END

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\jbolfgndggfhhpbnkgnpjkfhinclbigj
Key Deleted : HKCU\Software\Google\Chrome\Extensions\fifbhfmciagkcmdmapchdimjekakljld
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\fifbhfmciagkcmdmapchdimjekakljld
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3289847
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
Key Deleted : HKCU\Software\AppDataLow\Software\PriceGong
Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar
Key Deleted : HKLM\Software\Conduit

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17041


-\\ Google Chrome v35.0.1916.114

[ File : C:\Users\Agostinho\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Deleted [Search Provider] : hxxp://uk.ask.com/web?q={searchTerms}
Deleted [Extension] : fifbhfmciagkcmdmapchdimjekakljld
Deleted [Extension] : jbolfgndggfhhpbnkgnpjkfhinclbigj

[ File : C:\Users\Lily\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Deleted [Search Provider] : hxxp://uk.ask.com/web?q={searchTerms}
Deleted [Extension] : jbolfgndggfhhpbnkgnpjkfhinclbigj

*************************

AdwCleaner[R0].txt - [2581 octets] - [08/06/2014 16:16:37]
AdwCleaner[R1].txt - [2641 octets] - [08/06/2014 19:55:17]
AdwCleaner[S0].txt - [2571 octets] - [08/06/2014 19:56:54]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [2631 octets] ##########
My System SpecsSystem Spec
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 MS Security Essential fails to update !!!




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