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Windows 7: Windows Update constant failures, Error 800736B3

12 Jun 2014   #1
CrzRussian

Windows 7 Home Premium 64 bit
 
 
Windows Update constant failures, Error 800736B3

Hello,

I seem to be running into a popular issue with Windows Update- 800736B3. WU is not completely broken, as it's still able to install updates to Security Essentials and non-system software (IE11, Office). All system updates, however, are failing. I've ran SURT and SFC scan, but both didn't report any outright errors. The logs should be attached to this post in the .zip

Any help would be greatly appreciated! Thank you in advance!


My System SpecsSystem Spec
.
13 Jun 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There are no errors in CheckSUR or the SFC scan, and nothing significant in the background CBS data.

Please post your C:\Windows\windowsupdate.log file - it may tell us where the problem lies.
My System SpecsSystem Spec
13 Jun 2014   #3
CrzRussian

Windows 7 Home Premium 64 bit
 
 

Hi Noel,

Yeah, the lack of any discernable errors in CheckSUR has been driving me nuts for a while now. I tried resetting the WU components per How do I reset Windows Update components? to no avail. Even after the reset, a reboot, and significant wait the updates did not install with the same 800736B3 error.

I've attached the update log as you requested. It dates back to 5/25, but since I've disabled automatic updates install a while back (this issue is not new; I am just finally getting fed up enough to properly address it), the error only pops up for the update I tried installing this morning 6/13.

Again, thank you so much for looking into this. Please let me know if you spot anything in the log or would like me to run any more diagnostics.
My System SpecsSystem Spec
.

13 Jun 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

From what I can see in that log, the problem is here...
Code:
2014-06-13 09:02:25:336 4832 12f4 Handler :: START ::  Handler: CBS Install
2014-06-13 09:02:25:336 4832 12f4 Handler :::::::::
2014-06-13 09:02:25:336 4832 12f4 Handler Starting install of CBS update D190AA63-4DAA-4E07-906B-E71AB156C6C8
2014-06-13 09:02:25:352 4832 12f4 Handler CBS package identity: Microsoft-Windows-RDP-BlueIP-Package-TopLevel~31bf3856ad364e35~amd64~~7.2.7601.16415
2014-06-13 09:02:25:352 4832 12f4 Handler Installing self-contained with source=C:\Windows\SoftwareDistribution\Download\afe8724b06db490e82e1c50e932ba6a5\Windows6.1-KB2830477-x64.cab, workingdir=C:\Windows\SoftwareDistribution\Download\afe8724b06db490e82e1c50e932ba6a5\inst
2014-06-13 09:02:30:282  580 d9c Report REPORT EVENT: {56DD142F-4CFF-417F-BBEA-6D52EA6A7435} 2014-06-13 09:02:25:274-0700 1 183 101 {D53E6C2F-13DC-429C-9DE4-AFB4AB368ED2} 201 0 AutomaticUpdates Success Content Install Installation Successful: Windows successfully installed the following update: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.175.2109.0)
2014-06-13 09:02:30:282  580 d9c Report CWERReporter finishing event handling. (00000000)
2014-06-13 09:02:40:484 4832 1060 Handler FATAL: CBS called Error with 0x800736b3,
If we try and dig deeper, we get....
Code:
2014-06-13 09:03:49:499  580 d9c Agent *********
2014-06-13 09:03:49:499  580 d9c Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
2014-06-13 09:03:49:499  580 d9c Agent *************
2014-06-13 09:03:49:545  580 d9c Report REPORT EVENT: {DB22A579-646E-4FB8-90CF-CEDCEC5B066B} 2014-06-13 09:02:44:306-0700 1 182 101 {7E3D95D0-AF45-48FA-917D-8DD9CF4DFF43} 200 800736b3 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x800736b3: Update for Windows 7 for x64-based Systems (KB2830477).
2014-06-13 09:03:49:545  580 11ec AU >>##  RESUMED  ## AU: Search for updates [CallId = {0D09F78E-08E8-4E24-BDAF-C379C121A451}]
2014-06-13 09:03:49:545  580 11ec AU   # 46 updates detected
At the moment, I have no clues to the cause or solution.

Please refrain from attempting any offered solution from the various interent search engine - they are only likely to make matters worse!

I'll do some research and come back ASAP - if you haven't heard by late Sunday, shout at me!
My System SpecsSystem Spec
16 Jun 2014   #5
CrzRussian

Windows 7 Home Premium 64 bit
 
 

Hi Noel,

Any luck tracking down the root cause of the issue? I'll be happy to run any further diagnostics you may require.
My System SpecsSystem Spec
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