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Windows 7: Windows 7 32bit cannot install IE10 or IE11: Windows Update error 9C59

22 Jun 2014   #11
a3p3g

Windows 7 Enterprise 32bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Tom's knowledge of the intricacies of WU is a lot deeper than mine - hopefully he'll come back to us soon! (if not, I'll email him off-forum)
awesome thank you very much for taking the time to help again!


My System SpecsSystem Spec
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23 Jun 2014   #12
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Here's the log from my Server 2008 VM Noel:

Code:
=================================
Checking System Update Readiness.
Binary Version 6.0.6002.23186
Package Version 24.0
2014-06-11 23:28

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 289
 No errors detected

Checking CoreOS key for repairing corruptions.
Winner version: 6.0.6001.18000.
Processor architecture: amd64.
Check key to be repaired: wcm://Microsoft-Windows-CoreOS?version=6.0.6001.18000&language=neutral&processorArchitecture=amd64&publicKeyToken=31bf3856ad364e35&versionScope=nonSxS&scope=allUsers\metadata\elements\ComputerName
Recreated value: @_type.
Recreated value: @dataOnly.
Recreated value: @default.
Recreated value: @description.
Recreated value: @displayName.
Recreated value: @handler.
Recreated value: @legacyName.
Recreated value: @legacyType.
Recreated value: @migrate.
Recreated value: @scope.
Recreated value: @xsd:type.
Check key to be repaired: wcm://Microsoft-Windows-CoreOS?version=6.0.6001.18000&language=neutral&processorArchitecture=wow64&publicKeyToken=31bf3856ad364e35&versionScope=nonSxS&scope=allUsers\metadata\elements\ComputerName
Recreated value: @_type.
Recreated value: @dataOnly.
Recreated value: @default.
Recreated value: @description.
Recreated value: @displayName.
Recreated value: @handler.
Recreated value: @legacyName.
Recreated value: @legacyType.
Recreated value: @migrate.
Recreated value: @scope.
Recreated value: @xsd:type.
(w)	Unable to get system disk properties	0x0000045D	IOCTL_STORAGE_QUERY_PROPERTY	Disk Cache
I'm running it in VMWare though, maybe VirtualBox isn't affected by this?

@a3p3g,

Can you boot into the recovery environment, and launch command prompt please: How to use the Windows 7 System Recovery Environment Command Prompt

When command prompt is launched, type in the following command and press enter:

DISM /image:C:\ /cleanup-image /revertpendingactions

Then reboot your computer, booting into Windows normally. Try to update and if it fails again, upload your new CBS log please!

SFCFix

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Double click on SFCFix.exe and follow the on screen instructions.
  3. When it finishes, it'll open a log (which can also be found on your Desktop: SFCFix.txt). Post the contents of this into your next post.

Tom
My System SpecsSystem Spec
23 Jun 2014   #13
a3p3g

Windows 7 Enterprise 32bit
 
 

thank you for chiming in on this! is this command able to run on other drives other than c:? the reason I ask is because like i mentioned we are in a VDI environment and it looks as though we are unable to boot into any kind of recovery environment w/ our gold image. one thing we ARE able to do is edit the gold image and mount that disk onto a normal virtual machine and that disk shows as a e: drive. would that help or am i out in left field here?
My System SpecsSystem Spec
.

23 Jun 2014   #14
a3p3g

Windows 7 Enterprise 32bit
 
 

I mounted my gold image disk to an alternate VM (so that it showed up as an E: drive ) and ran the DISM command that you suggested (remember because i cannot boot this gold image into any kind of recovery environment.). the command said it was successful but after trying again i still fail w/ the same error. I have attached the updated cbs logs here for you to look at . Did you want me to run that sfxfix tool that you posted as well and upload those results too? I wanted to make sure i got you everything that you asked for

thank you again!
My System SpecsSystem Spec
27 Jun 2014   #15
a3p3g

Windows 7 Enterprise 32bit
 
 

I wasnt sure if you wanted these results as well so i ran the sfcfix tool that you linked and it found 16 items and does not look like it fixed them but as you asked, i'm posting the log file that it generated for you. let me know if theres anything else I can get to help with this. I really need to figure out how to get around this if possible so i appreciate everyones help with this! thank you!
My System SpecsSystem Spec
27 Jun 2014   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Thanks for the prod....

Can you do me a favour and run MGADiag - it may give us another angle on the problem, although it's designed for a completely different context...

we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
My System SpecsSystem Spec
27 Jun 2014   #17
a3p3g

Windows 7 Enterprise 32bit
 
 

not a problem, here are the results:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****
Windows Product Key Hash: *******
Windows Product ID: 00392-918-5000002-85798
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {03B58432-5FAA-44DD-BC1A-7A4540F53DAD}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{03B58432-5FAA-44DD-BC1A-7A4540F53DAD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85798</PID><PIDType>1</PIDType><SID>S-1-5-21-2544186737-3807310394-4280162554</SID><SYSTEM><Manufacturer>VMware, Inc.</Manufacturer><Model>VMware Virtual Platform</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00</Version><SMBIOSVersion major="2" minor="4"/><Date>20130816000000.000000+000</Date></BIOS><HWID>57B83E07018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
Activation ID: ae2ee509-1b34-41c0-acb7-6d4650168915
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00392-00170-918-500000-03-1033-7601.0000-1692013
Installation ID: 019282045400218924264500188891654295241971426700354623
Partial Product Key: HVTHH
License Status: Licensed
Volume activation expiration: 255180 minute(s) (177 day(s))
Remaining Windows rearm count: 1
Trusted time: 6/27/2014 10:45:46 AM

Key Management Service client information
Client Machine ID (CMID): d091b1d8-fca6-4680-864f-b0ccf4ff05bb
KMS machine name from DNS: sicert1.soc.int:1688
KMS machine extended PID: 55041-00206-271-100557-03-1033-7601.0000-0732014
Activation interval: 120 minutes
Renewal interval: 10080 minutes
KMS host caching is enabled

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAIAAQAAAAAAAQABAAEAeqgwAKQR5rcMXIrr/BRepechF8i6xQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL 440BX
SRAT VMWARE MEMPLUG
WAET VMWARE VMW WAET
HPET VMWARE VMW HPET
BOOT PTLTD $SBFTBL$
MCFG PTLTD $PCITBL$
My System SpecsSystem Spec
27 Jun 2014   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Oh - scratch one bright idea
That's perfectly normal output. I was hoping to see a minor error in there that may have pointed at a driver problem, but nothing so easy!
My System SpecsSystem Spec
27 Jun 2014   #19
a3p3g

Windows 7 Enterprise 32bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Oh - scratch one bright idea
That's perfectly normal output. I was hoping to see a minor error in there that may have pointed at a driver problem, but nothing so easy!
no problem! was worth a shot!
My System SpecsSystem Spec
30 Jun 2014   #20
a3p3g

Windows 7 Enterprise 32bit
 
 

i know there's many other similar posts similar to this one but would anyone else have any words of wisdom that I could try in my specific case? like i mentioned earlier, unfortunately a repair install is not possible in our situation . i'm happy to try any tests or gather any additional logs if it helps

thanks again
My System SpecsSystem Spec
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 Windows 7 32bit cannot install IE10 or IE11: Windows Update error 9C59




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