Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows 7 32bit cannot install IE10 or IE11: Windows Update error 9C59

16 Jun 2014   #1
a3p3g

Windows 7 Enterprise 32bit
 
 
Windows 7 32bit cannot install IE10 or IE11: Windows Update error 9C59

I am having an issue that it looks like many other have run into trying to upgrade from IE8/9 to 10 or 11. Other Windows Updates go through fine but anytime I try to install IE 10 or 11 via Windows Update or from the offline installer it fails with the error 9C59.

A little backstory on this in case it helps.... We have a VDI environment so this is on our gold image. Months back we updated IE8 to IE9 but found that we were having compatibility issues with an internal web app and had to downgrade back to IE8 (via uninstalling the IE9 installed update). It appears that I can still re-install IE9 but anything beyond that fails with the info above.

I've tried many of the suggestions out there such as reinstalling the readiness tool, resetting windows update agent, etc but no luck so far. The interesting thing that I found is if i start fresh with this update again (so i start with IE8) , the "turn windows features on / off" shows IE 8 as an option to toggle on/off. However after I try the IE11 install and it fails, i still have IE 8 installed but the "windows features on/ off" window shows IE11...so its almost like it ALMOST gets there and fails.

Either way, if theres any help someone could have for this I'd greatly appreciate it! i'm happy to try and scans / logs that might help

thank you

andrew


My System SpecsSystem Spec
.
17 Jun 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
17 Jun 2014   #3
a3p3g

Windows 7 Enterprise 32bit
 
 

sorry about that! I have attached the cbs zipped folder here and just so its in the post as well the windows update error code i am getting is : 9C59

I am able to update every other Windows Update except IE10 and IE11. Let me know if theres any other info that I am forgetting and I'm happy to get them here. thank you for the help!
My System SpecsSystem Spec
.

17 Jun 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Interesting error from CheckSUR...
Code:
Summary:
Seconds executed: 1136
 No errors detected
(w) Unable to get system disk properties 0x0000045D IOCTL_STORAGE_QUERY_PROPERTY Disk Cache
It's one I've never seen before.

There are also some nasty errors in the CBS.log...
Code:
2014-06-17 10:32:51, Info                  CSI    0000016c [SR] Beginning Verify and Repair transaction
2014-06-17 10:32:54, Error                 CSI    0000016d@2014/6/17:15:32:54.583 (F) d:\win7sp1_gdr\base\wcp\sil\fs_buffered.cpp(1005): Error STATUS_FILE_IS_A_DIRECTORY originated in function Windows::Rtl::SystemImplementation::CBufferedFileSystemProvider::SysReadFile expression: (null)
[gle=0x80004005]
2014-06-17 10:32:54, Error                 CSI    0000016e (F) STATUS_FILE_IS_A_DIRECTORY #3111595# from Windows::Rtl::SystemImplementation::CFile_IRtlFileTearoff::ReadFile(Flags = 3, Buffer = {l:0 ml:65536 b:}, Offset = 0, Disposition = 0)[gle=0xd00000ba]
2014-06-17 10:32:54, Error                 CSI    0000016f (F) STATUS_FILE_IS_A_DIRECTORY #3111584# from CFileInstaller::ValidateFileHashAgainstCDF(...)[gle=0xd00000ba]
2014-06-17 10:32:54, Error                 CSI    00000170 (F) STATUS_FILE_IS_A_DIRECTORY #3111566# from CFileInstaller::DoComponentOperation(...)[gle=0xd00000ba]
2014-06-17 10:32:54, Error                 CSI    00000171 (F) STATUS_FILE_IS_A_DIRECTORY #3111565# from PrimitiveInstaller::CCoordinator::RepairComponent(Component = Microsoft-Windows-SecureStartup-BootServicing-Utility, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral)[gle=0xd00000ba]
These are what is crashing the SFC scan.

It's only the second time I've seen this error in the past couple of weeks (and never previously!) - I managed to fix it last time, so I'll have a go again now.

Please open an Elevated Command Prompt, and run the following command


DIR C:\ /AL /S

Post the results.


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
17 Jun 2014   #5
a3p3g

Windows 7 Enterprise 32bit
 
 

awesome thank you for your help with this! i really appreciate it!

i've attached a document w/ the results for you. if you'd prefer them just copied directly into the body of this message let me know
My System SpecsSystem Spec
17 Jun 2014   #6
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

I've only got about a minute to write this post so I'll keep this quick.

CheckSUR error is one you get for running the SURT in a VM (I think!)
SFC error is scarily similar to what ZeroAccess used to do: SFC Warning

The fact it's on a security component makes alarm bells go off in my head, it may well be a new strain of ZA.
My System SpecsSystem Spec
17 Jun 2014   #7
a3p3g

Windows 7 Enterprise 32bit
 
 

i'm not sure if it matters but the previous cbs upload was trying to install this as an application layer with our VDI system (unidesk/ citrix) and a citrix rep let me know that scannow doesnt quite work right in that setup.

I've now tried the same thing on my gold image, ran the readiness tool, and successfully ran a scannow (results said it found no integrity issues. However IE11 still fails with the same error. I'm attaching the updated cbs zip file here if you dont mind taking a look? I was able to install this fine on my 64 bit gold image so not sure what i'm missing here. any help would be awesome ! thank you!
My System SpecsSystem Spec
22 Jun 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR and CBS logs are both clear - although the CheckSUR still has that error.

(Tom - I just ran CheckSUR in a VBox VM, with no similar error?)

There isn't any background data in the CBS log to see further back, as the log appears to have been archived out just before the SFC ran.

The 9c59 error seems often only to be curable by a repair install, and I suspect that it's the result of either egistry damage or interfering programs.
My System SpecsSystem Spec
22 Jun 2014   #9
a3p3g

Windows 7 Enterprise 32bit
 
 

unfortunately a repair install is not possible in my situation as this is the gold image that all of our users desktops are created from as well as all of our application layers (meaning if I started over it would orphan all of my desktops and app layers as far as i know).

thank you for trying to help! any other possibilities to get past this ??
My System SpecsSystem Spec
22 Jun 2014   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Tom's knowledge of the intricacies of WU is a lot deeper than mine - hopefully he'll come back to us soon! (if not, I'll email him off-forum)
My System SpecsSystem Spec
Reply

 Windows 7 32bit cannot install IE10 or IE11: Windows Update error 9C59




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Cannot update from IE10 to IE11 with 9c59
I am having issues to update from IE10 to IE11. Also cannot install updates KB3003057 or anyones which this one supersedes such as KB2987107, KB2977629, etc for months. I have run the CheckSur and sfc for a few times already and the latest one does not seem to have lots of errors. Also ran the...
Windows Updates & Activation
Windows Update fails with error 9C59 on IE11
WIndows Update - again :-( WIndows 7 Ultimate X64 on HP Envy DV6!!. Ive been installing Win 7 for the last couple of days (!). Nearly at the end with all updates OK except IE11 Windows update dies with error 9C59 so I tried a standalone install of IE11. The IE11 Log all looks OK except...
Windows Updates & Activation
IE9 IE10 IE11 Update Error 9C59 & Kernel-EventTracing/Admin EventID 2
Noel, I believe you are on the right track when saying to marvinnash33 that the Error 9c59 problem is a missing WinSXS IE9 assembly. http://www.sevenforums.com/windows-updates-activation/319195-cannot-update-ie10-11-code-9c59-2.html I tried to uninstall IE9 and return to the default IE8...
Windows Updates & Activation
Cannot install IE10 Update - Error 9C59
Hello, I've installed Windows 7 64 bit home premium new on my laptop after it had a virus. All updates worked fine except IE 10. Here are the log file. Can you help me please? I've installed Windows6.1-KB947821-v28-x64 already two times. I've tried already to install the IE 10 like 5...
Windows Updates & Activation
Windows 7 HP x64 Update IE10 Error Code 9C59
Have spent all afternoon trying to sort this and am close to giving up but thought I would post some logs in here in one last attempt. Have completed all important and optional Windows updates but the installation of IE10 fails everytime with error 9C59. Have tried manual download and same issues....
Windows Updates & Activation
Error 9C59 when using Windows Update to install IE10
Hey, I have been experiencing a 9C59 error when trying to update to IE10 on this PC. I have followed all of the troubleshooting advice available from Microsoft, ensuring all pre-requisites are installed etc. I have attached three CBS.zip files here for evaluation (sorry had to split them to...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 06:49.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App