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Windows 7: Suddenly, my copy of Windows is no longer genuine

27 Jun 2014   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Interesting - the problem is that I'm not certain how it should show up (if at all) anyhow.

I'm tempted to say uninstall Comodo and see what happens - but let me do some research first, as I'd like to find out what gives, here.


My System SpecsSystem Spec
.
27 Jun 2014   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

From what I can make out in a quick search, the driver should be loading...

Let's see if it is...
Open an Elevated Command Prompt and run the following commands

REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CMDERD /S
REG QUERY HKLM\SYSTEM\ControlSet001\Enum\Root\LEGACY_CMDERD /S
REG QUERY HKLM\SYSTEM\ControlSet002\Enum\Root\LEGACY_CMDERD /S


post the results.

If they all come back 'not found' then I'd say that ther'es a problem with Comodo, and it should be uninstalled completely (using any external uninstaller available from their site, as well as the usual uninstaller) - make sure that the Windows firewall is switched back on before reconnecting to the internet!
My System SpecsSystem Spec
27 Jun 2014   #13
raen

Windows 7 Professional x64 SP1
 
 

Quote   Quote: Originally Posted by NoelDP View Post
From what I can make out in a quick search, the driver should be loading...

Let's see if it is...
Open an Elevated Command Prompt and run the following commands

REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CMDERD /S
REG QUERY HKLM\SYSTEM\ControlSet001\Enum\Root\LEGACY_CMDERD /S
REG QUERY HKLM\SYSTEM\ControlSet002\Enum\Root\LEGACY_CMDERD /S


post the results.

If they all come back 'not found' then I'd say that ther'es a problem with Comodo, and it should be uninstalled completely (using any external uninstaller available from their site, as well as the usual uninstaller) - make sure that the Windows firewall is switched back on before reconnecting to the internet!
Eeyup. Or would that be Nnope...

Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\me>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CMDERD
/S
ERROR: The system was unable to find the specified registry key or value.

C:\Users\me>REG QUERY HKLM\SYSTEM\ControlSet001\Enum\Root\LEGACY_CMDERD /S
ERROR: The system was unable to find the specified registry key or value.

C:\Users\me>REG QUERY HKLM\SYSTEM\ControlSet002\Enum\Root\LEGACY_CMDERD /S
ERROR: The system was unable to find the specified registry key or value.

C:\Users\me>
Guess I'm uninstalling COMODO! And after that, then what?

Thank you.
My System SpecsSystem Spec
.

27 Jun 2014   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

once it's uninstalled, reboot at least twice - making sure that the Windows Firewall is switched on - and then run MGADiag again and post the new report.

If it's fixed then we've at least identified the problem - and you can decide what to do about Comodo later.

If it's still a problem then at least we've eliminated a possible cause, and can think about where else to look.
My System SpecsSystem Spec
27 Jun 2014   #15
raen

Windows 7 Professional x64 SP1
 
 

Quote   Quote: Originally Posted by NoelDP View Post
once it's uninstalled, reboot at least twice - making sure that the Windows Firewall is switched on - and then run MGADiag again and post the new report.

If it's fixed then we've at least identified the problem - and you can decide what to do about Comodo later.

If it's still a problem then at least we've eliminated a possible cause, and can think about where else to look.
Uninstalled COMODO and right away I had sound and my copy of Windows is happy and satisfied.

Turned on my Windows Firewall ... I may have hit "restore defaults" and whether that's the case or not, I can't get online and I don't know how to fix it (I'm posting this from my little Linux netbook).

Here's the new MGADiag results, courtesy of my trusty flash stick:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-JY4GC-RTMYW-F4YM7
Windows Product Key Hash: zricHvlvFuCjn+dTuY+u2v8sHj0=
Windows Product ID: 00371-OEM-9045415-49483
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {6A12470F-834E-4870-91E2-ADFF5F285114}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Raenna\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6A12470F-834E-4870-91E2-ADFF5F285114}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-F4YM7</PKey><PID>00371-OEM-9045415-49483</PID><PIDType>3</PIDType><SID>S-1-5-21-939792234-235047099-4049540723</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.20</Version><SMBIOSVersion major="2" minor="6"/><Date>20111117000000.000000+000</Date></BIOS><HWID>AEA20200010000FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-454-149483-02-1033-7601.0000-1752014
Installation ID: 014973207141674120786071456743009126706951938600873635
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: F4YM7
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 6/27/2014 4:29:23 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:23:2014 22:22
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAln0mUehqwAgaSFTyEDNcyLSbYj3ogtoEyGA=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  AAFT			ALASKA		OEMAAFT 
  SSDT			AMD   		POWERNOW
My System SpecsSystem Spec
27 Jun 2014   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Can't get online?
Sounds like it may be a proxy problem...


Please open an Elevated Command Prompt, and run the following command

NETSH WINHTTP SHOW PROXY

What does it report?

now run

NETSH WINSOCK RESET

what happens now?
My System SpecsSystem Spec
27 Jun 2014   #17
raen

Windows 7 Professional x64 SP1
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Can't get online?
Sounds like it may be a proxy problem...


Please open an Elevated Command Prompt, and run the following command

NETSH WINHTTP SHOW PROXY

What does it report?

now run

NETSH WINSOCK RESET

what happens now?
Code:
>NETSH WINHTTP SHOW PROXY

Current winHTTP proxy settings:

    Direct access (no proxy server).

>NETSH WINSOCK RESET

Successfully reset the Winsock catalog.
You must restart the computer in order to complete the reset.
I tried that, still can't get online.

(EDIT: Yes, I've checked the physical connections.)
My System SpecsSystem Spec
28 Jun 2014   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Can you ping your router and/or see other computers on your LAN?
are you seeing the internet at all?
check your Device Manager - change the View options to Show hidden devices. Are any entries flagged with red X's or yellow triangles? If so, uninstall/delete them and reboot.
My System SpecsSystem Spec
29 Jun 2014   #19
raen

Windows 7 Professional x64 SP1
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Can you ping your router and/or see other computers on your LAN?
are you seeing the internet at all?
check your Device Manager - change the View options to Show hidden devices. Are any entries flagged with red X's or yellow triangles? If so, uninstall/delete them and reboot.
I don't think we have a LAN set up. I don't see any red X's or yellow triangles in my fully expanded, hidden-devices-showing Device Manager.

This is the result of trying to ping my router (after looking up how to do it):

Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

>ipconfig

Windows IP Configuration


Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.

Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

>ping 192.168.0.1

Pinging 192.168.1.1 with 32 bytes of data:
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.

Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
My System SpecsSystem Spec
29 Jun 2014   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You don't appear to be connected to anything at all!
I assume you have your computer connected via Ethernet cable to the router?

Please open an Elevated Command Prompt, and run the following command

IPCONFIG /ALL

post the results.

Open Control Panel >Network & Internet > Network Connections
right-click on the Local Area Connection entry
Select Properties
The following should be present in the Networking 'items' box...

Client for Microsoft Networks (optional)
QoS Packet Scheduler
File & Printer Sharing for Microsoft Networks (optional)
Internet Protocol Version 6 (TCP/IPv6)
Internet Protocol Version 4 (TCP/IPv4)
Link Layer Topology Discovery Mapper I/O Driver
Link Layer Topology Discovery Responder

If any are missing - which ones?
(repeat for any other connection options present)
My System SpecsSystem Spec
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 Suddenly, my copy of Windows is no longer genuine




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