Suddenly, my copy of Windows is no longer genuine

NoelDP said:

From what I can make out in a quick search, the driver should be loading...

Let's see if it is...
Open an Elevated Command Prompt and run the following commands

REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CMDERD /S
REG QUERY HKLM\SYSTEM\ControlSet001\Enum\Root\LEGACY_CMDERD /S
REG QUERY HKLM\SYSTEM\ControlSet002\Enum\Root\LEGACY_CMDERD /S


post the results.

If they all come back 'not found' then I'd say that ther'es a problem with Comodo, and it should be uninstalled completely (using any external uninstaller available from their site, as well as the usual uninstaller) - make sure that the Windows firewall is switched back on before reconnecting to the internet!

Eeyup. Or would that be Nnope...

Code:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\me>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CMDERD
/S
ERROR: The system was unable to find the specified registry key or value.

C:\Users\me>REG QUERY HKLM\SYSTEM\ControlSet001\Enum\Root\LEGACY_CMDERD /S
ERROR: The system was unable to find the specified registry key or value.

C:\Users\me>REG QUERY HKLM\SYSTEM\ControlSet002\Enum\Root\LEGACY_CMDERD /S
ERROR: The system was unable to find the specified registry key or value.

C:\Users\me>

Guess I'm uninstalling COMODO! And after that, then what?

Thank you.

NoelDP said:

once it's uninstalled, reboot at least twice - making sure that the Windows Firewall is switched on - and then run MGADiag again and post the new report.

If it's fixed then we've at least identified the problem - and you can decide what to do about Comodo later.

If it's still a problem then at least we've eliminated a possible cause, and can think about where else to look.

Uninstalled COMODO and right away I had sound and my copy of Windows is happy and satisfied.

Turned on my Windows Firewall ... I may have hit "restore defaults" and whether that's the case or not, I can't get online and I don't know how to fix it (I'm posting this from my little Linux netbook).

Here's the new MGADiag results, courtesy of my trusty flash stick:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-JY4GC-RTMYW-F4YM7
Windows Product Key Hash: zricHvlvFuCjn+dTuY+u2v8sHj0=
Windows Product ID: 00371-OEM-9045415-49483
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {6A12470F-834E-4870-91E2-ADFF5F285114}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Raenna\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6A12470F-834E-4870-91E2-ADFF5F285114}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-F4YM7</PKey><PID>00371-OEM-9045415-49483</PID><PIDType>3</PIDType><SID>S-1-5-21-939792234-235047099-4049540723</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.20</Version><SMBIOSVersion major="2" minor="6"/><Date>20111117000000.000000+000</Date></BIOS><HWID>AEA20200010000FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-454-149483-02-1033-7601.0000-1752014
Installation ID: 014973207141674120786071456743009126706951938600873635
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: F4YM7
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 6/27/2014 4:29:23 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:23:2014 22:22
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAln0mUehqwAgaSFTyEDNcyLSbYj3ogtoEyGA=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  AAFT			ALASKA		OEMAAFT 
  SSDT			AMD   		POWERNOW

NoelDP said:

Can you ping your router and/or see other computers on your LAN?
are you seeing the internet at all?
check your Device Manager - change the View options to Show hidden devices. Are any entries flagged with red X's or yellow triangles? If so, uninstall/delete them and reboot.

I don't think we have a LAN set up. I don't see any red X's or yellow triangles in my fully expanded, hidden-devices-showing Device Manager.

This is the result of trying to ping my router (after looking up how to do it):

Code:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

>ipconfig

Windows IP Configuration


Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.

Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

>ping 192.168.0.1

Pinging 192.168.1.1 with 32 bytes of data:
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.

Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),