New
#11
Interesting - the problem is that I'm not certain how it should show up (if at all) anyhow.
I'm tempted to say uninstall Comodo and see what happens - but let me do some research first, as I'd like to find out what gives, here.
Interesting - the problem is that I'm not certain how it should show up (if at all) anyhow.
I'm tempted to say uninstall Comodo and see what happens - but let me do some research first, as I'd like to find out what gives, here.
From what I can make out in a quick search, the driver should be loading...
Let's see if it is...
Open an Elevated Command Prompt and run the following commands
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CMDERD /S
REG QUERY HKLM\SYSTEM\ControlSet001\Enum\Root\LEGACY_CMDERD /S
REG QUERY HKLM\SYSTEM\ControlSet002\Enum\Root\LEGACY_CMDERD /S
post the results.
If they all come back 'not found' then I'd say that ther'es a problem with Comodo, and it should be uninstalled completely (using any external uninstaller available from their site, as well as the usual uninstaller) - make sure that the Windows firewall is switched back on before reconnecting to the internet!
Eeyup. Or would that be Nnope...
Guess I'm uninstalling COMODO! And after that, then what?Code:Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\me>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CMDERD /S ERROR: The system was unable to find the specified registry key or value. C:\Users\me>REG QUERY HKLM\SYSTEM\ControlSet001\Enum\Root\LEGACY_CMDERD /S ERROR: The system was unable to find the specified registry key or value. C:\Users\me>REG QUERY HKLM\SYSTEM\ControlSet002\Enum\Root\LEGACY_CMDERD /S ERROR: The system was unable to find the specified registry key or value. C:\Users\me>
Thank you.
once it's uninstalled, reboot at least twice - making sure that the Windows Firewall is switched on - and then run MGADiag again and post the new report.
If it's fixed then we've at least identified the problem - and you can decide what to do about Comodo later.
If it's still a problem then at least we've eliminated a possible cause, and can think about where else to look.
Uninstalled COMODO and right away I had sound and my copy of Windows is happy and satisfied.
Turned on my Windows Firewall ... I may have hit "restore defaults" and whether that's the case or not, I can't get online and I don't know how to fix it (I'm posting this from my little Linux netbook).
Here's the new MGADiag results, courtesy of my trusty flash stick:
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-JY4GC-RTMYW-F4YM7 Windows Product Key Hash: zricHvlvFuCjn+dTuY+u2v8sHj0= Windows Product ID: 00371-OEM-9045415-49483 Windows Product ID Type: 3 Windows License Type: OEM System Builder Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {6A12470F-834E-4870-91E2-ADFF5F285114}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.140303-2144 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Users\Raenna\AppData\Local\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{6A12470F-834E-4870-91E2-ADFF5F285114}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-F4YM7</PKey><PID>00371-OEM-9045415-49483</PID><PIDType>3</PIDType><SID>S-1-5-21-939792234-235047099-4049540723</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.20</Version><SMBIOSVersion major="2" minor="6"/><Date>20111117000000.000000+000</Date></BIOS><HWID>AEA20200010000FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00180-454-149483-02-1033-7601.0000-1752014 Installation ID: 014973207141674120786071456743009126706951938600873635 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: F4YM7 License Status: Licensed Remaining Windows rearm count: 3 Trusted time: 6/27/2014 4:29:23 PM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0xC004C533 HealthStatus: 0x0000000000000000 Event Time Stamp: 6:23:2014 22:22 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAln0mUehqwAgaSFTyEDNcyLSbYj3ogtoEyGA= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC ALASKA A M I FACP ALASKA A M I HPET ALASKA A M I MCFG ALASKA A M I AAFT ALASKA OEMAAFT SSDT AMD POWERNOW
Can't get online?
Sounds like it may be a proxy problem...
Please open an Elevated Command Prompt, and run the following command
NETSH WINHTTP SHOW PROXY
What does it report?
now run
NETSH WINSOCK RESET
what happens now?
I tried that, still can't get online.Code:>NETSH WINHTTP SHOW PROXY Current winHTTP proxy settings: Direct access (no proxy server). >NETSH WINSOCK RESET Successfully reset the Winsock catalog. You must restart the computer in order to complete the reset.
(EDIT: Yes, I've checked the physical connections.)
Last edited by raen; 27 Jun 2014 at 18:09.
Can you ping your router and/or see other computers on your LAN?
are you seeing the internet at all?
check your Device Manager - change the View options to Show hidden devices. Are any entries flagged with red X's or yellow triangles? If so, uninstall/delete them and reboot.
I don't think we have a LAN set up. I don't see any red X's or yellow triangles in my fully expanded, hidden-devices-showing Device Manager.
This is the result of trying to ping my router (after looking up how to do it):
Code:Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. >ipconfig Windows IP Configuration Tunnel adapter Teredo Tunneling Pseudo-Interface: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : >ping 192.168.1.1 Pinging 192.168.1.1 with 32 bytes of data: PING: transmit failed. General failure. PING: transmit failed. General failure. PING: transmit failed. General failure. PING: transmit failed. General failure. Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), >ping 192.168.0.1 Pinging 192.168.1.1 with 32 bytes of data: PING: transmit failed. General failure. PING: transmit failed. General failure. PING: transmit failed. General failure. PING: transmit failed. General failure. Ping statistics for 192.168.0.1: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
You don't appear to be connected to anything at all!
I assume you have your computer connected via Ethernet cable to the router?
Please open an Elevated Command Prompt, and run the following command
IPCONFIG /ALL
post the results.
Open Control Panel >Network & Internet > Network ConnectionsSelect Properties
right-click on the Local Area Connection entry
The following should be present in the Networking 'items' box...
Client for Microsoft Networks (optional)
QoS Packet Scheduler
File & Printer Sharing for Microsoft Networks (optional)
Internet Protocol Version 6 (TCP/IPv6)
Internet Protocol Version 4 (TCP/IPv4)
Link Layer Topology Discovery Mapper I/O Driver
Link Layer Topology Discovery Responder
If any are missing - which ones?
(repeat for any other connection options present)