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Windows 7: Suddenly, my copy of Windows is no longer genuine

20 Jun 2014   #1
raen

Windows 7 Professional x64 SP1
 
 
Suddenly, my copy of Windows is no longer genuine

I've been running Win7 Professional (64-bit) for about 2 years, and keeping up to date with Windows Update several times per week. For the past few days, some of my cloud services have been (inconsistently) failing to automatically log in and have been prompting me to do so when I boot up. And starting yesterday, my computer hung for a few moments (pointer with spinning Aero on a black screen) before starting to load my desktop. It did the same thing again today, only this time instead of finally loading my wallpaper, it kept the background my solid color.

Suddenly today, it's decided my system software isn't the real deal, even though it is. I tried doing what was suggested here, but it didn't do any good. When I try to re-type my product key, I get Error Code 0x80070426. I even tried doing the phone activation, and it SEEMED to accept my input, but after another reboot, it's still telling me I'm counterfeit.

Edit: When I turn on my computer, the system greets with me a message that says my "activation period has expired" with code 0xC004F009. Also, I have no sound anymore because the system thinks I don't have any kind of audio device installed.

Edit 2: My audio system has spontaneously re-asserted itself. I don't know if that means it was an unrelated problem, but I still can't validate my copy of Windows.

It's starting to get really frustrating. Could anyone please help me?

Thank you.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-JY4GC-RTMYW-F4YM7
Windows Product Key Hash: zricHvlvFuCjn+dTuY+u2v8sHj0=
Windows Product ID: 00371-OEM-9045415-49483
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {6A12470F-834E-4870-91E2-ADFF5F285114}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Raenna\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6A12470F-834E-4870-91E2-ADFF5F285114}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-F4YM7</PKey><PID>00371-OEM-9045415-49483</PID><PIDType>3</PIDType><SID>S-1-5-21-939792234-235047099-4049540723</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.20</Version><SMBIOSVersion major="2" minor="6"/><Date>20111117000000.000000+000</Date></BIOS><HWID>AEA20200010000FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): The service has not been started. 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004F022
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:20:2014 15:27
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
N/A, hr = 0x8007000d

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  AAFT			ALASKA		OEMAAFT 
  SSDT			AMD   		POWERNOW



My System SpecsSystem Spec
.
20 Jun 2014   #2
raen

Windows 7 Professional x64 SP1
 
 

Well, I'm gobsmacked. After re-re-re-entering the Product Key for the umpteenth time, it actually finally took! I guess computers do respond to threats after all.
My System SpecsSystem Spec
21 Jun 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The error in the report shows the problem -
Quote:
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): The service has not been started.
but it doesn't identify which service it's talking about

Please run another MGADiag and post the new results.
Please also post your event logs - it may help to identify the cause so that you don't run into similar problems later.

Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.
My System SpecsSystem Spec
.

23 Jun 2014   #4
raen

Windows 7 Professional x64 SP1
 
 

Quote   Quote: Originally Posted by NoelDP View Post
The error in the report shows the problem -
Quote:
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): The service has not been started.
but it doesn't identify which service it's talking about

Please run another MGADiag and post the new results.
Please also post your event logs - it may help to identify the cause so that you don't run into similar problems later.
I'm home again, I turn my computer back on and ... Windows not genuine and it thinks I have no audio devices installed!

MGADiag:
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-JY4GC-RTMYW-F4YM7
Windows Product Key Hash: zricHvlvFuCjn+dTuY+u2v8sHj0=
Windows Product ID: 00371-OEM-9045415-49483
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {6A12470F-834E-4870-91E2-ADFF5F285114}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Raenna\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6A12470F-834E-4870-91E2-ADFF5F285114}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-F4YM7</PKey><PID>00371-OEM-9045415-49483</PID><PIDType>3</PIDType><SID>S-1-5-21-939792234-235047099-4049540723</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.20</Version><SMBIOSVersion major="2" minor="6"/><Date>20111117000000.000000+000</Date></BIOS><HWID>AEA20200010000FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-454-149483-02-1033-7601.0000-1712014
Installation ID: 014973207141674120786071456743009126706951938600873635
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: F4YM7
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 6/23/2014 9:25:50 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004F022
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:20:2014 15:27
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAln0mUehqwAgaSFTyEDNcyLSbYj3ogtoEyGA=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  AAFT			ALASKA		OEMAAFT 
  SSDT			AMD   		POWERNOW
Event Viewer files are attached.
My System SpecsSystem Spec
25 Jun 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I see you have Comodo software installed - which exact version/edition?
What other AV/Security software is currently installed? What other AV's have EVER been installed?
My System SpecsSystem Spec
27 Jun 2014   #6
raen

Windows 7 Professional x64 SP1
 
 

Quote   Quote: Originally Posted by NoelDP View Post
I see you have Comodo software installed - which exact version/edition?
What other AV/Security software is currently installed? What other AV's have EVER been installed?
COMODO Firewall 7.0.317799.4142 and Microsoft Security Essentials are what I have right now. I'm pretty sure that's all it's ever been.

It occurs to me that I recently updated my AMD drivers (because I occasionally use BlueStacks) and it installed AMD Gaming Evolved, which I don't use. I'm considering uninstalling AMD Gaming Evolved to see what happens.

Thanks.
My System SpecsSystem Spec
27 Jun 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Comodo has given rise to a couple of problems in the recent past - it may be part of the problem here.

This cured it for one sufferer...
Quote   Quote: Originally Posted by AeroKnight View Post
My System SpecsSystem Spec
27 Jun 2014   #8
raen

Windows 7 Professional x64 SP1
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Comodo has given rise to a couple of problems in the recent past - it may be part of the problem here.

This cured it for one sufferer...
Quote   Quote: Originally Posted by AeroKnight View Post
You may have to break that down a little for me. I don't think I have COMODO Backup, just the Firewall. I did run a diagnostic and it gave me the attached result.

Thank you.
My System SpecsSystem Spec
27 Jun 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The 'cmderd' driver appears to have failed to load properly.

let's see what it has to say for itself...
Open an Elevated Command Prompt, and run the following commands...

SC QC cmderd
SC QUERYEX cmderd
SC START cmderd
sc qprivs cmderd
sc qsidtype cmderd
sc sdshow cmderd

post the results...

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
27 Jun 2014   #10
raen

Windows 7 Professional x64 SP1
 
 

Quote   Quote: Originally Posted by NoelDP View Post
The 'cmderd' driver appears to have failed to load properly.

let's see what it has to say for itself...
Open an Elevated Command Prompt, and run the following commands...

SC QC cmderd
SC QUERYEX cmderd
SC START cmderd
sc qprivs cmderd
sc qsidtype cmderd
sc sdshow cmderd

post the results...
It doesn't look good:

Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\me>SC QC cmderd
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.


C:\Users\me>SC QUERYEX cmderd
[SC] EnumQueryServicesStatus:OpenService FAILED 1060:

The specified service does not exist as an installed service.


C:\Users\me>SC START cmderd
[SC] StartService: OpenService FAILED 1060:

The specified service does not exist as an installed service.


C:\Users\me>sc qprivs cmderd
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.


C:\Users\me>sc qsidtype cmderd
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.


C:\Users\me>sc sdshow cmderd
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.


C:\Users\me>
My System SpecsSystem Spec
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