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Windows 7: Windows Update failure - IE 11 from IE 8 - Code 9C59

29 Jun 2014   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Odd - I'm not seeing the errors that I'd expect to see.

Perhaps a look at the Event Logs may show something...

Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.



My System SpecsSystem Spec
.
29 Jun 2014   #12
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Primos868,

Could you edit post# 10, select all of the text in the edit window and press the # icon on the posting menu?
Then press the save button

This will put the text in a box that has scroll bars and make the thread a little easier to read (it won't be wide)

Thanks
My System SpecsSystem Spec
29 Jun 2014   #13
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Thanks for the feedback re: Date & Time / Ms Fixit.

Do you have a proxy set?
Please follow this tutorial to provide the current operating environment of your machine.
Speccy - Publish Snapshot of your System Specs
What Anti-virus program is installed?
The on-demand malware scanner below is very good at detecting things other AV products might miss. This is a scan only, it does not remove anything at this stage.

Download the Farbar Recovery Scan Tool (FRST) Click here
  1. Select the version that applies to your system: 32-bit OR 64-bit
    .
  2. Click the Save button
    Default save location is your Downloads folder
    If the SmartFilter bar is presented, click the Actions button and click Don't Run (saves FRST but does not run it)
    .
  3. Double-click FRST or FRST64 to launch the utility
    FRST is the 32-bit version / FRST64 is the 64-bit version
    1. Click the Yes button to confirm UAC
      .
    2. Click the Yes button on the Warranty disclaimer window.
      .
    3. Tick [a] all Whitelist checkboxes
      .
    4. Tick [a] Addition.txt in the Optional scan list
      .
  4. Click the Scan button to begin scanning.
    .
  5. FRST creates two logs when the scan has finished, they are located in the same folder where FRST was launched
Thanks
My System SpecsSystem Spec
.

29 Jun 2014   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

psst, Bear Bart ...
Code:
 
Browser Data-->
Proxy settings: N/A
My System SpecsSystem Spec
29 Jun 2014   #15
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Arc does that to me too, he says "It's not magic if you know where to look" .... oh the shame, the shame!
My System SpecsSystem Spec
30 Jun 2014   #16
Primos868

Windows 7 x64 Home Premium
 
 

NoelDP - Odd has definately described this problem to date

Logs attached. As a note, I had to choose Action > Save All Events As to get the logs saved. Let me know if it didn't come out correct.
My System SpecsSystem Spec
30 Jun 2014   #17
Primos868

Windows 7 x64 Home Premium
 
 

Slartybart

Post 10 edited

No proxy

I don't use an active antivirus outside of Microsoft Security Essentials (which has been disabled as I was working on this) but do run regular Trend Micro security scans. I have run quite a few differant registry checkers, antivirus, spyware, and malware checkers recently, as well as my companies corporate antivirus on the machine as I originally thought that could be the issue. I'd rather not post the entirety of the files you requested, as there's some information in these files my company would prefer not be posted. Is there a specific section, or item you are looking for?
My System SpecsSystem Spec
30 Jun 2014   #18
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Thanks Primos

You might want to re-enable MSE. It's relatively light weight and not know to cause issues. I just want to stress that you should only have ONE real time AV program running. On-demand scanners are usually ok with most real time AV products.

Registry checkers? Did you clean any registry entries?

I understand the company restrictions, but I would need to look at the whole picture, go back and forth comparing data. It is near impossible to select the portions of data that will identify the cause without knowing the cause.

It's beyond the scope of forum troubleshooting to walk members through a Farbar log. It takes me a long time to determine that the log is clean or that I need to ask for more experienced help to eradicate malware discovered.

Without data to analyze, I'll step out of the thread. You're in good hands with Noel, he knows this stuff.

Bill
.
My System SpecsSystem Spec
01 Jul 2014   #19
Primos868

Windows 7 x64 Home Premium
 
 

Slartybart - I'll turn MSE back on. I know I should have antivirus, just never seem to get around too it. (is it bad that one of my work responsibilities is to clean malware from user computers but don't have any antivirus myself )

The registry checkers didn't come back with anything too out of the ordinary. Nothing that I acted upon anyways.

I'll dig through the Farbar logs. Haven't used the tool before, but always good to have another notch on the belt.

I appreciate all the help you've provided.
My System SpecsSystem Spec
01 Jul 2014   #20
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

There are repeated events regarding your hosts file.

This might be due to disk corruption, try checking your C:\ drive
See: Disk Check
Follow OPTION ONE
steps 1-4, (the type of scan you should run is shown in the image under step 4, and is described in step 7)
and
steps 9-11

Your C:\ drive will be in use, so schedule the disk check and restart.

See: Check Disk (chkdsk) - Read Event Viewer Log
that describes how to read the Disk Check evernts

If the disk is ok, the host file might be corrupt or have the wrong security descriptor
This MS fixit might help - it resets the hosts file to default.
How can I reset the Hosts file back to the default?

Bill
.
My System SpecsSystem Spec
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 Windows Update failure - IE 11 from IE 8 - Code 9C59




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