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Windows 7: Windows Update failure - IE 11 from IE 8 - Code 9C59

27 Jun 2014   #1
Primos868

Windows 7 x64 Home Premium
 
 
Windows Update failure - IE 11 from IE 8 - Code 9C59

I've been trying to get my computer updated to IE 11 for some time, with little luck. After trying just about every online fix I could find, I'm hoping these forums can help. Per the posting guidlines below are my details.

The IE 11 update is the only important update available I have run the system readiness tool without error, SFC scan gives "did not find any integrity violations", and the windows update fails with a code of 9c59.

Attached are my CBS logs. I removed the cbspersist files to get the contents down to size.

I'm hoping someone can help. Thanks in advance.


My System SpecsSystem Spec
.
27 Jun 2014   #2
techtitan100

Windows 7 Pro 64bit
 
 

if I were you I wouldn't go from IE8 to IE11 you need to at least get yourself up to IE9 or 10 before trying to install 11 believe me I know from pat experiences of doing it and I got this error
My System SpecsSystem Spec
27 Jun 2014   #3
matts6887

Windows 7 ultimate 64-bit
 
 

Quote   Quote: Originally Posted by techtitan100 View Post
if I were you I wouldn't go from IE8 to IE11 you need to at least get yourself up to IE9 or 10 before trying to install 11 believe me I know from pat experiences of doing it and I got this error
I agree here with the exception being; i dont think i would install ie 11 at all because ie 11 is really meant more for windows 8 and 8.1 rather than windows 7 which i believe is why it tends to have plenty of quirks in it.
My System SpecsSystem Spec
.

28 Jun 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

IE11 works fine in windows 7 - and has very few 'quirks'.

CheckSUR shows the following problem...
Code:
Checking Packages
(f) CBS Registry Error 0x00000005 Microsoft-Windows-HomePremiumEdition~31bf3856ad364e35~amd64~~6.1.7600.16385 Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\ Failed to open store sub key
This indicates registry corruption - the problem is working out how best to deal with it, as it's not in an area I've attempted to fix such corruption before.
I'll see if I can get someone to assist.
My System SpecsSystem Spec
28 Jun 2014   #5
Primos868

Windows 7 x64 Home Premium
 
 

Thanks NoelDP.

I have in the past attempted upgrading to both IE 9 and IE 10, with similar results. I'm assuming my root problem is the same for updating to either of those.
My System SpecsSystem Spec
28 Jun 2014   #6
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

My System SpecsSystem Spec
28 Jun 2014   #7
Primos868

Windows 7 x64 Home Premium
 
 

Slartybart,
I attempted to run the fixit but it errors out with a code 80072F8F. Running the automated troubleshooting services diagnostic gives me errors connecting to URLS used in SDP service. See below. I have my firewall and antivirus disabled for troubleshooting.

http://diagnostics.support.microsoft.com: n OK https://diagnostics.support.microsoft.com: n Failure https://support.microsoft.com: n Failure https://dcodews.partners.extranet.microsoft.com: n Failure https://dcodews.partners.extranet.mi...om/sdpservice: n Failure https://diagnostics.support.microsoft.com/DiagExec: n Failure https://dcupload.microsoft.com/tools: n Failure http://download.microsoft.com/download: n OK
My System SpecsSystem Spec
28 Jun 2014   #8
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

All of the failed URLs are secure connections (HTTPS), the two that passed are plain vanilla HTTP

The error code 80072F8F took me here:
Windows Update error 80072f8f - Windows Help

Which talks about date and time. Follow the directions in that link and try the MS Fixit again.
My System SpecsSystem Spec
29 Jun 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Looking at the error I posted, it relates to windows Licensing - which would explain why all IE updates are failing.
Please post an MGADiag report...

we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
My System SpecsSystem Spec
29 Jun 2014   #10
Primos868

Windows 7 x64 Home Premium
 
 

Slartybart - Date and time are correct and its setup to synchronize with the windows time server.

NoelDP - MGADIAG results below.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-B64M6-3CHD2-XKV7Y
Windows Product Key Hash: OAYk+Xvuz4tGBdYaDpKBC+GO6rE=
Windows Product ID: 00359-OEM-8703415-43470
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {83154CEB-247E-4132-9F1C-1B76D25784AD}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Installed Applications\Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{96BC7D07-BDEC-4912-AFB5-40B08827ACBF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XKV7Y</PKey><PID>00359-OEM-8703415-43470</PID><PIDType>3</PIDType><SID>S-1-5-21-3818856452-4041124802-489565676</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1602   </Version><SMBIOSVersion major="2" minor="6"/><Date>20101216000000.000000+000</Date></BIOS><HWID>27643207018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-034-143470-02-1033-7600.0000-0832011
Installation ID: 006316148313430292410791795980586754798410684716968986
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XKV7Y
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 6/29/2014 11:25:43 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:4:2014 23:12
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAIAAAABAAEAAwABAAAAAgABAAEAln3OW3cW9hjouy5I7CRo1ooXruM4ATKddlY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            121610        APIC0957
  FACP            121610        FACP0957
  HPET            121610        OEMHPET 
  MCFG            121610        OEMMCFG 
  OEMB            121610        OEMB0957
  OSFR            121610        OEMOSFR 
  SSDT            DpgPmm        CpuPm
My System SpecsSystem Spec
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 Windows Update failure - IE 11 from IE 8 - Code 9C59




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