WIn7 home x64 update woes........

palmfan · 01 Jul 2014

Hello all,

I have had an issue with updating Win7 and some other programs and have reached the stage where I need some assistance if possible please!

I have already done the following.......

Scanned with Agnitum outpost security suite pro - no infection.
Scanned with MBAM free on demand - no infection.
Scanned with superantispyware free on demand - no infection.
Cleaned with ccleaner and also the registry fix in ccleaner.
Defragged with Auslogics.
Run the SURF tool.
Run MS FixIt.
Scanned with SFC /scannow - no issues.

Here is what happens when I try MS windows update....

Attachment 323822

And here is the CBS log....

Attachment 323824

Attachment 323821

So this is your challenge - please help me out if you can!

Thanks

Palmfan.

NoelDP · 02 Jul 2014

Please tell us the KB numbers of the failing updates.
Also please post the following file..

C:\Windows\windowsupdate.log

palmfan · 02 Jul 2014

The updates that fail are....

KB2932677
KB2931368

Here's the file you requested.....

Attachment 323940

I hope this helps!

THanks for the reply,

Palmfan.

NoelDP · 03 Jul 2014

You appear to have Secunia PSI installed - while this is generally very good, it does introduce an extra layer of complexity.

Please uninstall it (at least until we have this problem solved).

Then try Windows Update again, and post the new windowsupdate.log file, and the new CBS.log file.

palmfan · 03 Jul 2014

That's amazing! - I did just that last night to see what would happen.

Sadly the problem is still there, same issues and same error codes.

When the PC booted this morning a box appeared that said 'deleting'. It was there and gone in a flash.

I don't know if it's related or not so thought I'd mention it in case. I still wonder if it's undetected malware?

Attachment 324023
Attachment 324024
Cheers!

Palmfan.

NoelDP · 03 Jul 2014

I think the best approach may be to uninstall .NET 4.5.x and reinstall it.

See here for the cleanup tool for .NET - which will ensure that everything is removed.
.NET Framework Cleanup Tool User's Guide - Aaron Stebner's WebLog - Site Home - MSDN Blogs

palmfan · 03 Jul 2014

Hi NoelDP,

Thanks for that, .NET 4.5.1 removed and rebooted but .NET not reinstalled yet. (should I install 4.5.2 instead do you think???)....

Problem with update remains.....Here's the latest logs

Attachment 324028

Attachment 324029

CHeers

Palmfan

NoelDP · 03 Jul 2014

Silverlight is causing the problem here...
How to clean a corrupted Silverlight installation and then reinstall Silverlight

As far as .NET is concerned - see which one is offered by Windows Update when you do a Check for Updates.

palmfan · 04 Jul 2014

NoelDP..

SUCCESS!!! :) :) :)

Windows update offered .net 4.5.1 and it installed correctly. Later it offered 3 security updates for .net and all installed correctly.

IT didn't offer silverlight and I have yet to miss it, so will leave it off until it's needed.

Secuina is back installed and a manual removal of VMware player finished off the task.

All seems OK now.

Thank you so much for the helpful pointers, it's easy when you know how! ;-)

Cheers.

Palmfan.

NoelDP · 04 Jul 2014

After a few hundred attempts, you get to know what to look for!

Glad we got it sorted.

Good luck!