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Windows 7: Win 7 SP1 Ultimate x64 Windows Update Fails, error code 8007370B

05 Jul 2014   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I think I see at least some of the problem - back in a bit...


My System SpecsSystem Spec
.
05 Jul 2014   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - bbsac.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD3
COPY %userprofile%\desktop\bbsac\COMPONENTS C:\Windows\System32\config

If you get an error with either command, STOP THERE - do not reboot! - post for instructions.

Assuming both commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
My System SpecsSystem Spec
10 Jul 2014   #13
BobsterWat

Windows 7 Ultimate x64
 
 
Latest Logs

Hi Noel.

I followed your latest instructions and have uploaded the most recent log files here: https://app.box.com/shared/static/xo...lpm0bqzduq.zip

Thank you!
My System SpecsSystem Spec
.

10 Jul 2014   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

WOW!...
Code:
Summary:
Seconds executed: 502
 Found 41891 errors
 Fixed 41381 errors
  CSI Catalog Missing Total count: 7
  Fixed: CSI Catalog Missing.  Total count: 7
  CSI Missing Component Key Total count: 6223
  Fixed: CSI Missing Component Key.  Total count: 6223
  CSI Missing Pinned Component Key Total count: 4681
  Fixed: CSI Missing Pinned Component Key.  Total count: 4681
  CSI Corrupt Deployment Keyform Total count: 1
  CSI Missing Identity Total count: 11413
  Fixed: CSI Missing Identity.  Total count: 10904
  CSI Missing C Mark Total count: 12119
  Fixed: CSI Missing C Mark.  Total count: 12119
  CSI F Mark Missing Total count: 12128
  Fixed: CSI F Mark Missing.  Total count: 12128
That's gotta be a record.

With the size of the CheckSUR log, I don't have much chance of isolating the remaining problems - please run it again, this time it'll only find the remaining errors, and I'll see what's what then - post just the CheckSUR.log file
My System SpecsSystem Spec
10 Jul 2014   #15
BobsterWat

Windows 7 Ultimate x64
 
 
Latest CheckSUR Log

Latest CheckSUR log file has been uploaded here: https://app.box.com/shared/static/2q...cish3tw84h.log

Thank you again Noel for all of your help in dealing with this! I really appreciate it! :-)
My System SpecsSystem Spec
10 Jul 2014   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the errors from the report...
Code:
Checking Component Store
(f) CSI Missing Identity 0x00000000 appid 6a8fcb690db..8d0ba1e04cf_31bf3856ad364e35_6.1.7601.22653_ef68be9025bdf54e 
(f) CSI Missing Identity 0x00000000 appid 967b65312c0..edc10558113_31bf3856ad364e35_11.2.9600.16521_ffb9abd47b907fbd 
(f) CSI Corrupt Deployment Keyform 0x00000000 appid 21f12e9d52d..f90f7f0b807_31bf3856ad364es5_6.1.7601.22296_f3e6c00561fc7bbd appid and keyform do not match; keyform is wrong.
I need to see the latest version of the COMPONENTS registry hive again - there will have been massive changes since the last upload..


Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
10 Jul 2014   #17
BobsterWat

Windows 7 Ultimate x64
 
 
COMPONENTS registry hive

Latest version of the COMPONENTS registry hive: https://app.box.com/shared/static/7v...40i98l3f3s.zip
My System SpecsSystem Spec
10 Jul 2014   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I think I've fixed one of the errors, at least...

I've uploaded a file - bbsad.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

DEL C:\Windows\System32\config\COMPONENTS.OLD*
REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD
COPY %userprofile%\desktop\bbsad\COMPONENTS C:\Windows\System32\config

If you get an error with either command, STOP THERE - do not reboot! - post for instructions.

Assuming both commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
(that should clear up the older non-functional hives )
My System SpecsSystem Spec
11 Jul 2014   #19
BobsterWat

Windows 7 Ultimate x64
 
 
Latest CheckSUR Log and COMPONENTS file

Hi Noel.

I completed the instructions as requested. I ran CheckSUR a few times and I've uploaded the latest log file here: https://app.box.com/shared/static/0e...95y3ozx1vm.log

Because it updated some registry values, I've also uploaded the most recent COMPONENTS file here: https://app.box.com/shared/static/2d...gpitx4n5b5.zip
My System SpecsSystem Spec
11 Jul 2014   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There is no point (usually) in running any diagnostic tool more than once - it can in fact be counterproductive.
That said, I'll have a look, and see what I can find.
My System SpecsSystem Spec
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 Win 7 SP1 Ultimate x64 Windows Update Fails, error code 8007370B




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