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Windows 7: Win 7 SP1 Ultimate x64 Windows Update Fails, error code 8007370B

01 Jul 2014   #1
BobsterWat

Windows 7 Ultimate x64
 
 
Win 7 SP1 Ultimate x64 Windows Update Fails, error code 8007370B

For 2 weeks now, I have been completely unable to get Windows Update to run properly on my Windows 7 SP1 Ultimate x64 computer. I have no idea what I did to cause this and I've done some limited troubleshooting to no avail. I would really appreciate any assistance you could offer.


Per the instructions, I have completed the following:

1) I ran the latest version of SURT for my OS.


2) I attempted to run SFC, When sfc /scannow is run from the elevated command prompt, I get the following error:
"Windows Resource Protection could not perform the requested operation."

When I attempt to run sfc /scannow from the recovery command prompt, I get this error:
"There is a system repair pending which requires a reboot". Please note that I do not have a reboot.xml or a pending.xml file in my Windows\winsxs folder.


3) When I attempt to run Windows Update, I consistently get the following error code: 8007370B. Not sure if this helps or not, but when I run the updater, I usually get the TrustedInstaller.exe process running and consuming approximately 13% CPU. Sometimes the error appears within seconds, and sometimes it takes 1 hour of Windows searching for an update before that error code will appear.


4) I have uploaded my log files here: https://app.box.com/shared/static/t1...z5kai23dh5.zip


If there is any further information required, please let me know. I would like to thank you in advance for your assistance!


Bobby


My System SpecsSystem Spec
.
01 Jul 2014   #2
BobsterWat

Windows 7 Ultimate x64
 
 
More details

After reading through a few more posts on this forum, I thought it would be best to proactively include 2 more pieces of information.

I have uploaded a copy of my COMPONENTS registry hive here: https://app.box.com/shared/static/sn...7hhhlz83kf.zip


I have also run the Farbar Service Scanner with the following results:

Code:
Farbar Service Scanner Version: 10-06-2014
Ran by ##### (administrator) on 02-07-2014 at 00:19:59
Running from "C:\Users\#####\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy: 
==================


System Restore:
============

System Restore Disabled Policy: 
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy: 
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****
My System SpecsSystem Spec
02 Jul 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You have some registry corruption - so your second post is useful
Code:
Checking Component Store
(f) CSI Corrupt Identity 0xC0150017 21f12e9d52da211fe3812f90f7f0b807, Culture=neutral, ersion=6.1.7601.22296, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS 21f12e9d52d..f90f7f0b807_31bf38u6ad364es5_6.1.7v01.2229v_f3e6c00561fc7b"d Bad identity
(f) CSI Missing Deployment Key 0x00000000 21f12e9d52d..f90f7f0b807_31bf3856ad364e35_6.1.7601.22296_f3e6c00561fc7bbd HKLM\Components\CanonicalData\Deployments 
(f) CSI Corrupt Identity 0xC0150017 Microsoft-W)ndows-Win32k, Culture=neutral, ersion=6.1.7601.22296, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, ve2sionSco0e=NonSx amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.760q.22296_none_174%7ec8ca8s2b06 Bad identity
(f) CSI Manifest Missing 0x00000002 amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.760q.22296_none_174%7ec8ca8s2b06.manifest amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.760q.22296_none_174%7ec8ca8s2b06 
(f) CSI Corrupt Component Keyform 0x00000000 identity wow64_microsoft-windows-win32k_s1bf3856ad364e356.1.7601.18126_none_21653bc3e58d89a0 identity and keyform do not match; keyform is wrong.
(f) CSI C Mark Deployment Missing 0x00000000 c!b6275106ae0..eea2eee6ab6_31bf3856ad364e35_6.1.7601.18126_323a471e4622b334 wow64_microsoft-windows-win32k_s1bf3856ad364e356.1.7601.18126_none_21653bc3e58d89a0
I'll see what I can to with it this evening after work
My System SpecsSystem Spec
.

02 Jul 2014   #4
BobsterWat

Windows 7 Ultimate x64
 
 
Thank You!

Thank you very much NoelDP! I really appreciate it! :-)
My System SpecsSystem Spec
03 Jul 2014   #5
BobsterWat

Windows 7 Ultimate x64
 
 
Updates Trying to Install

Not sure if this is relevant, but thought I would mention this just in case.

I've left my computer on over night a few times now and Windows Updates is attempting to install the same 4 updates a few times a day in the background. I still get the 8007370B error when I try to manually run Windows Update. The 4 updates fail to install when I restart my computer, however they show up in my update history as successfully installed.

Attachment 324145
My System SpecsSystem Spec
04 Jul 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Yeah - that's because of the corruption...
I've managed to fix at least some of it...


I've uploaded a file - bbsaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY %userprofile%\desktop\bbsaa\COMPONENTS C:\Windows\System32\config

If you get an error with either command, STOP THERE - do not reboot! - post for instructions.

Assuming both commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
My System SpecsSystem Spec
04 Jul 2014   #7
BobsterWat

Windows 7 Ultimate x64
 
 
Latest CheckSUR Scan

Hi Noel.

I've completed the instructions as requested and here are the latest logs from the CheckSUR Scan:

https://app.box.com/shared/static/f8...qgfgr53et6.zip
My System SpecsSystem Spec
04 Jul 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - that's an improvement, at least.
Code:
Checking Component Store
(f) CSI Corrupt Deployment Keyform 0x00000000 appid 21f12e9d52d..f90f7f0b807_31bf38u6ad364es5_6.1.7601.22296_f3e6c00561fc7bbd appid and keyform do not match; keyform is wrong.
(f) CSI Missing Deployment Key 0x00000000 21f12e9d52d..f90f7f0b807_31bf3856ad364e35_6.1.7601.22296_f3e6c00561fc7bbd HKLM\Components\CanonicalData\Deployments 
(f) CSI Corrupt Component Keyform 0x00000000 identity wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18126_none_21653bc3e58d89a0 identity and keyform do not match; keyform is wrong.
(f) CSI C Mark Deployment Missing 0x00000000 c!b6275106ae0..eea2eee6ab6_31bf3856ad364e35_6.1.7601.18126_323a471e4622b334 wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18126_none_21653bc3e58d89a0
I've now done another round of mods....

I've uploaded a file - bbsab.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD2
COPY %userprofile%\desktop\bbsab\COMPONENTS C:\Windows\System32\config

If you get an error with either command, STOP THERE - do not reboot! - post for instructions.

Assuming both commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
My System SpecsSystem Spec
04 Jul 2014   #9
BobsterWat

Windows 7 Ultimate x64
 
 
2nd CheckSUR Results

Hi Noel.

Thank you for the prompt reply! :-)

Completed your steps as requested and latest log files are attached here: https://app.box.com/shared/static/8p...qqdcjpgycs.zip
My System SpecsSystem Spec
04 Jul 2014   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Oh, bugger!
Code:
Checking Packages
(f) CSI Unable to Query Store Version 0x00000002
I'll have to see if I can work out why that's happened - I can think of a couple of reasons, but need to test them out.

Back tomorrow (I hope!)
My System SpecsSystem Spec
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