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Windows 7: Windows Update blank page

02 Jul 2014   #1
HolySmoke

Windows 7 Home Premium 64 bits
 
 
Windows Update blank page

So I wanted to do a Windows Update but when going to Windows Update I'm greeted with this:




Then I clicked on the blank button and after waiting I got this:




Does anyone know what to do?
Thanks in advance.


My System SpecsSystem Spec
.
02 Jul 2014   #2
andrew129260

Windows 10 Pro
 
 

Please Run sfc /scan now using option 2 in this tutorial: SFC /SCANNOW Command - System File Checker

Please post back the results.
Please indicate what message was displayed at the end:

Windows found no integrity violations

OR

Corrupt files were found, and windows was unable to fix them.

OR

Corrupt files were found, and windows successfully repaired them
My System SpecsSystem Spec
02 Jul 2014   #3
HolySmoke

Windows 7 Home Premium 64 bits
 
 

This message was displayed:
Windows Resource Protection did not find any integrity violations.
My System SpecsSystem Spec
.

02 Jul 2014   #4
andrew129260

Windows 10 Pro
 
 

In action center under control panel, run the windows update troubleshooter. Let us know the results.


PS: Is it only this window that is messed up? Do other graphical things load and look ok?
My System SpecsSystem Spec
02 Jul 2014   #5
HolySmoke

Windows 7 Home Premium 64 bits
 
 

Yes it is only the Windows Update window which is messed up.
And here is the result from the WU troubleshooter:

My System SpecsSystem Spec
02 Jul 2014   #6
andrew129260

Windows 10 Pro
 
 

Download the following here:

How do I reset Windows Update components?

Use the troubleshooter there.

Also download and run the following for your os type here:

http://windows.microsoft.com/en-us/w...readiness-tool


Reboot after each.
My System SpecsSystem Spec
02 Jul 2014   #7
HolySmoke

Windows 7 Home Premium 64 bits
 
 

The troubleshooter you gave me found no problems.
As for the second when I tried to install it I got this:

My System SpecsSystem Spec
02 Jul 2014   #8
andrew129260

Windows 10 Pro
 
 

Is this a legally purchased seven?

I am going to try to get someone to help you.
My System SpecsSystem Spec
02 Jul 2014   #9
HolySmoke

Windows 7 Home Premium 64 bits
 
 

Yes, this is a legally purchased copy of Windows 7 Home Premium 64 bits.
My System SpecsSystem Spec
02 Jul 2014   #10
andrew129260

Windows 10 Pro
 
 

* Download the Farbar Service Scanner.

* Once download, right click the fss.exe file, and choose run as administrator.

*Checkmark the following boxes:

-Internet services
-Windows firewall
-System Restore
-Security center/action center
-Windows Update
-Windows defender

*Click Scan. A notepad window will appear with your log file. Save it to the desktop. Then upload the log here in your next reply using the paperclip on the reply box.
My System SpecsSystem Spec
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 Windows Update blank page




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