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Windows 7: Windows Update Error 80070490

07 Jul 2014   #1
lesleb

Windows 7 Home Premium 64 bit
 
 
Windows Update Error 80070490

Hi,

First post here. I work with seniors helping them with computer issues and this one is on an HP Desktop WIndows 7 Home Premium 64 bit. I only help him about once a week so any suggestions may not be attempted for a few days. Windows Update gives error 80070490 when trying to install kb2922229 and kb2871997. I have run the System Update Readiness Tool and the SFC and tried to repair it by doing an "upgrade" with a Windows 7 install disc per Microsoft's instructions. Nothing worked and the install disc I used to repair it was not one that came with his computer and I got a message stating the running system was newer than the disc system. That may be but the steps did not mention that could happen so I don't know what to do about it. I haven't done it in a while but maybe I could slipstream an install disc to make it newer than his running system??

I attached the cbs.zip file. It listed many corrupt files but I don't know which ones apply to windows update. I did some research on Microsoft's DISM but evidently it won't replace corrupt files in a running Windows 7 system...only in Windows 8. I'm wondering if I made a system image of his computer if DISM would be able to manipulate the image to replace the bad files then I could restore the image.

Before tackling the windows update error I had loaded Norton 360 and used Norton Power Eraser (didn't work) and then the Norton Bootable Recovery Tool (NBRT) to remove a bug called "Trade Terminal by Global Trader". It now appears to be a clean system.

Correct me if I'm wrong but an HP restore to factory gives no options to repair a system.

I hope I posted this correctly and any help would be appreciated.


My System SpecsSystem Spec
.
08 Jul 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the error list from the SFC log...
Code:
 Line 5235: 2014-07-07 12:38:35, Info                  CSI    00000661 [SR] Repairing 36 (0x0000000000000024) components
 Line 5236: 2014-07-07 12:38:35, Info                  CSI    00000662 [SR] Beginning Verify and Repair transaction
 Line 5239: 2014-07-07 12:38:35, Info                  CSI    00000664 [SR] Cannot repair member file [l:16{8}]"qdvd.dll" of Microsoft-Windows-DirectShow-DVDSupport, Version = 6.1.7601.17835, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5242: 2014-07-07 12:38:35, Info                  CSI    00000666 [SR] Cannot repair member file [l:18{9}]"netio.sys" of Microsoft-Windows-netio-infrastructure, Version = 6.1.7601.18327, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5245: 2014-07-07 12:38:35, Info                  CSI    00000668 [SR] Cannot repair member file [l:18{9}]"qedit.dll" of Microsoft-Windows-Qedit, Version = 6.1.7601.18386, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5248: 2014-07-07 12:38:35, Info                  CSI    0000066a [SR] Cannot repair member file [l:18{9}]"msdrm.dll" of Microsoft-Windows-Rights-Management-Client-v1-API, Version = 6.1.7601.18332, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5251: 2014-07-07 12:38:35, Info                  CSI    0000066c [SR] Cannot repair member file [l:26{13}]"msdrm.dll.mui" of Microsoft-Windows-Rights-Management-Client-v1-API.Resources, Version = 6.1.7601.18332, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5254: 2014-07-07 12:38:35, Info                  CSI    0000066e [SR] Cannot repair member file [l:44{22}]"RMActivate_ssp_isv.exe" of Microsoft-Windows-Security-Processor-Native-ServerBox-ISV, Version = 6.1.7601.18332, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5257: 2014-07-07 12:38:35, Info                  CSI    00000670 [SR] Cannot repair member file [l:38{19}]"secproc_ssp_isv.dll" of Microsoft-Windows-Security-Processor-Native-ServerBox-ISV, Version = 6.1.7601.18332, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5260: 2014-07-07 12:38:35, Info                  CSI    00000672 [SR] Cannot repair member file [l:30{15}]"secproc_isv.dll" of Microsoft-Windows-Security-Processor-Native-Whitebox-ISV, Version = 6.1.7601.18332, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5263: 2014-07-07 12:38:35, Info                  CSI    00000674 [SR] Cannot repair member file [l:36{18}]"RMActivate_isv.exe" of Microsoft-Windows-Security-Processor-Native-Whitebox-ISV, Version = 6.1.7601.18332, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5266: 2014-07-07 12:38:35, Info                  CSI    00000676 [SR] Cannot repair member file [l:30{15}]"secproc_ssp.dll" of Microsoft-Windows-Security-Processor-Native-ServerBox, Version = 6.1.7601.18332, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5269: 2014-07-07 12:38:35, Info                  CSI    00000678 [SR] Cannot repair member file [l:36{18}]"RMActivate_ssp.exe" of Microsoft-Windows-Security-Processor-Native-ServerBox, Version = 6.1.7601.18332, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5272: 2014-07-07 12:38:35, Info                  CSI    0000067a [SR] Cannot repair member file [l:28{14}]"RMActivate.exe" of Microsoft-Windows-Security-Processor-Native-Whitebox, Version = 6.1.7601.18332, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5275: 2014-07-07 12:38:35, Info                  CSI    0000067c [SR] Cannot repair member file [l:22{11}]"secproc.dll" of Microsoft-Windows-Security-Processor-Native-Whitebox, Version = 6.1.7601.18332, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5278: 2014-07-07 12:38:35, Info                  CSI    0000067e [SR] Cannot repair member file [l:36{18}]"MsRdpWebAccess.dll" of Microsoft-Windows-TerminalServices-MsRdpWebAccess, Version = 7.2.7601.18361, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5281: 2014-07-07 12:38:35, Info                  CSI    00000680 [SR] Cannot repair member file [l:22{11}]"mstscax.mof" of Microsoft-Windows-TerminalServices-ClientActiveXCore, Version = 7.2.7601.18361, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5284: 2014-07-07 12:38:36, Info                  CSI    00000682 [SR] Cannot repair member file [l:22{11}]"mstscax.dll" of Microsoft-Windows-TerminalServices-ClientActiveXCore, Version = 7.2.7601.18361, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5287: 2014-07-07 12:38:36, Info                  CSI    00000684 [SR] Cannot repair member file [l:20{10}]"tsgqec.dll" of Microsoft-Windows-TerminalServices-ClientActiveXCore, Version = 7.2.7601.18361, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5290: 2014-07-07 12:38:36, Info                  CSI    00000686 [SR] Cannot repair member file [l:30{15}]"mstscax.dll.mui" of Microsoft-Windows-TerminalServices-ClientActiveXCore.Resources, Version = 7.2.7601.18361, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5293: 2014-07-07 12:38:36, Info                  CSI    00000688 [SR] Cannot repair member file [l:28{14}]"tsgqec.dll.mui" of Microsoft-Windows-TerminalServices-ClientActiveXCore.Resources, Version = 7.2.7601.18361, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5296: 2014-07-07 12:38:36, Info                  CSI    0000068a [SR] Cannot repair member file [l:20{10}]"win32k.sys" of Microsoft-Windows-Win32k, Version = 6.1.7601.18388, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5299: 2014-07-07 12:38:36, Info                  CSI    0000068c [SR] Cannot repair member file [l:22{11}]"wwansvc.dll" of Microsoft-Windows-WwanSvc, Version = 6.1.7601.18380, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5303: 2014-07-07 12:38:36, Info                  CSI    0000068e [SR] Cannot repair member file [l:24{12}]"mscorlib.dll" of mscorlib, Version = 6.1.7601.18299, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b77a5c561934e089}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5307: 2014-07-07 12:38:36, Info                  CSI    00000690 [SR] Cannot repair member file [l:14{7}]"SOS.dll" of NetFx-SOS_DLL, Version = 6.1.7601.18299, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5311: 2014-07-07 12:38:36, Info                  CSI    00000692 [SR] Cannot repair member file [l:30{15}]"mscordacwks.dll" of NetFx-MSCORDACWKS, Version = 6.1.7601.18299, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5315: 2014-07-07 12:38:36, Info                  CSI    00000694 [SR] Cannot repair member file [l:74{37}]"Microsoft.Vsa.Vb.CodeDOMProcessor.dll" of Microsoft.Vsa.Vb.CodeDOMProcessor, Version = 6.1.7601.18354, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5318: 2014-07-07 12:38:36, Info                  CSI    00000696 [SR] Cannot repair member file [l:18{9}]"qedit.dll" of Microsoft-Windows-Qedit, Version = 6.1.7601.18386, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5321: 2014-07-07 12:38:36, Info                  CSI    00000698 [SR] Cannot repair member file [l:16{8}]"qdvd.dll" of Microsoft-Windows-DirectShow-DVDSupport, Version = 6.1.7601.17835, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5324: 2014-07-07 12:38:36, Info                  CSI    0000069a [SR] Cannot repair member file [l:20{10}]"locale.nls" of Microsoft-Windows-International-Core-Locale-NLS, Version = 6.1.7601.18355, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5327: 2014-07-07 12:38:36, Info                  CSI    0000069c [SR] Cannot repair member file [l:18{9}]"msdrm.dll" of Microsoft-Windows-Rights-Management-Client-v1-API, Version = 6.1.7601.18332, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5330: 2014-07-07 12:38:36, Info                  CSI    0000069e [SR] Cannot repair member file [l:26{13}]"msdrm.dll.mui" of Microsoft-Windows-Rights-Management-Client-v1-API.Resources, Version = 6.1.7601.18332, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5333: 2014-07-07 12:38:36, Info                  CSI    000006a0 [SR] Cannot repair member file [l:44{22}]"RMActivate_ssp_isv.exe" of Microsoft-Windows-Security-Processor-Native-ServerBox-ISV, Version = 6.1.7601.18332, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5336: 2014-07-07 12:38:36, Info                  CSI    000006a2 [SR] Cannot repair member file [l:38{19}]"secproc_ssp_isv.dll" of Microsoft-Windows-Security-Processor-Native-ServerBox-ISV, Version = 6.1.7601.18332, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5339: 2014-07-07 12:38:36, Info                  CSI    000006a4 [SR] Cannot repair member file [l:30{15}]"secproc_isv.dll" of Microsoft-Windows-Security-Processor-Native-Whitebox-ISV, Version = 6.1.7601.18332, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5342: 2014-07-07 12:38:36, Info                  CSI    000006a6 [SR] Cannot repair member file [l:36{18}]"RMActivate_isv.exe" of Microsoft-Windows-Security-Processor-Native-Whitebox-ISV, Version = 6.1.7601.18332, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5345: 2014-07-07 12:38:36, Info                  CSI    000006a8 [SR] Cannot repair member file [l:30{15}]"secproc_ssp.dll" of Microsoft-Windows-Security-Processor-Native-ServerBox, Version = 6.1.7601.18332, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5348: 2014-07-07 12:38:36, Info                  CSI    000006aa [SR] Cannot repair member file [l:36{18}]"RMActivate_ssp.exe" of Microsoft-Windows-Security-Processor-Native-ServerBox, Version = 6.1.7601.18332, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5351: 2014-07-07 12:38:36, Info                  CSI    000006ac [SR] Cannot repair member file [l:28{14}]"RMActivate.exe" of Microsoft-Windows-Security-Processor-Native-Whitebox, Version = 6.1.7601.18332, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5354: 2014-07-07 12:38:36, Info                  CSI    000006ae [SR] Cannot repair member file [l:22{11}]"secproc.dll" of Microsoft-Windows-Security-Processor-Native-Whitebox, Version = 6.1.7601.18332, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5357: 2014-07-07 12:38:36, Info                  CSI    000006b0 [SR] Cannot repair member file [l:22{11}]"mstscax.mof" of Microsoft-Windows-TerminalServices-ClientActiveXCore, Version = 7.2.7601.18361, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5360: 2014-07-07 12:38:36, Info                  CSI    000006b2 [SR] Cannot repair member file [l:22{11}]"mstscax.dll" of Microsoft-Windows-TerminalServices-ClientActiveXCore, Version = 7.2.7601.18361, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

... it doesn't actually look too bad.

I'll post a fix protocol later when I've finished work.

In the meantime, please run the CheckSUR tool and post the CheckSUR.log file.

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your OneDrive Public folder so I can take a look - post a link in your reply.
My System SpecsSystem Spec
08 Jul 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

...and here's the file errors missing from the previous post...
Code:
 Line 5363: 2014-07-07 12:38:36, Info                  CSI    000006b4 [SR] Cannot repair member file [l:20{10}]"tsgqec.dll" of Microsoft-Windows-TerminalServices-ClientActiveXCore, Version = 7.2.7601.18361, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5366: 2014-07-07 12:38:36, Info                  CSI    000006b6 [SR] Cannot repair member file [l:30{15}]"mstscax.dll.mui" of Microsoft-Windows-TerminalServices-ClientActiveXCore.Resources, Version = 7.2.7601.18361, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5369: 2014-07-07 12:38:36, Info                  CSI    000006b8 [SR] Cannot repair member file [l:28{14}]"tsgqec.dll.mui" of Microsoft-Windows-TerminalServices-ClientActiveXCore.Resources, Version = 7.2.7601.18361, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5372: 2014-07-07 12:38:36, Info                  CSI    000006ba [SR] Cannot repair member file [l:36{18}]"MsRdpWebAccess.dll" of Microsoft-Windows-TerminalServices-MsRdpWebAccess, Version = 7.2.7601.18361, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5376: 2014-07-07 12:38:36, Info                  CSI    000006bc [SR] Cannot repair member file [l:24{12}]"mscorlib.dll" of mscorlib, Version = 6.1.7601.18299, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b77a5c561934e089}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5380: 2014-07-07 12:38:36, Info                  CSI    000006be [SR] Cannot repair member file [l:30{15}]"mscordacwks.dll" of NetFx-MSCORDACWKS, Version = 6.1.7601.18299, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5384: 2014-07-07 12:38:36, Info                  CSI    000006c0 [SR] Cannot repair member file [l:24{12}]"mscorwks.dll" of NetFx-MSCORWKS_DLL, Version = 6.1.7601.18299, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5388: 2014-07-07 12:38:36, Info                  CSI    000006c2 [SR] Cannot repair member file [l:28{14}]"Vsavb7rtUI.dll" of NetFx-_VsaVb7rtUI, Version = 6.1.7601.18354, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5392: 2014-07-07 12:38:36, Info                  CSI    000006c4 [SR] Cannot repair member file [l:14{7}]"SOS.dll" of NetFx-SOS_DLL, Version = 6.1.7601.18299, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5396: 2014-07-07 12:38:36, Info                  CSI    000006c6 [SR] Cannot repair member file [l:20{10}]"vsavb7.olb" of NetFx-_VsaVb7rt, Version = 6.1.7601.18354, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5400: 2014-07-07 12:38:36, Info                  CSI    000006c8 [SR] Cannot repair member file [l:24{12}]"VsaVb7rt.dll" of NetFx-_VsaVb7rt, Version = 6.1.7601.18354, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
My System SpecsSystem Spec
.

09 Jul 2014   #4
lesleb

Windows 7 Home Premium 64 bit
 
 
As you requested...

Thanks for your reply and any attempts to help. I don't have a OneDrive folder so I have attached the CheckSUR.zip to this reply. I have fixed other Windows Update issues but this one is a hard one...not much out there on it. Thanks again.
My System SpecsSystem Spec
09 Jul 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the summary from the log...
Code:
Summary:
Seconds executed: 1374
 Found 25606 errors
  CSI Missing Deployment Key Total count: 2663
  CBS Watchlist Package Missing Total count: 16410
  CBS Watchlist Component Missing Total count: 6533
There is absolutely no point in attempting to 'repair' this manually.
Your only hope is that a repair install could fix things enough to get it going again - but even then, I can't guarantee anything.

Have a look here and see what you can work with...
Repair Install
My System SpecsSystem Spec
09 Jul 2014   #6
lesleb

Windows 7 Home Premium 64 bit
 
 
I will try the ISO

Ok, thanks! I will try it by downloading the ISO file. I've worked with those before. The install disc I had tried was a copy of a retail box dated 2009 with a number...X15-60499-01. The ISO downloaded is X17-59883. Are these numbers indicating mine is an older version? That's the message I got when I tried it...that the running operating system was newer than the one on the disc.

I see in the steps that I can unzip the ISO file and run setup w/o burning a DVD...is that right? I will burn the DVD so I have it but I was wondering.

At any rate I will try this ISO in a couple of days but it may not be until next week. His computer is running fine it's just that Windows Update doesn't work. Thanks again and I'll let you know when I finish this process!
My System SpecsSystem Spec
10 Jul 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You can create a bootable USB and run the install from that - but as far as I know, it's not advisable to attempt to run it from a hard drive.
Yes, the X15 is a marker that shows that it's the RTM version of Windows 7, whereas you need the SP1 version - which is why you gat the error.

Good luck with it!
My System SpecsSystem Spec
17 Jul 2014   #8
lesleb

Windows 7 Home Premium 64 bit
 
 
problem Solved

Running the repair with the downloaded ISO file worked like a champ! I thank you for helping me figure this out. I just wish Microsoft would have provided more of an explanation as to why my installation disc was "older than the running system" and where to download these ISO files. Oh well...it's fixed and I now have another resource. I downloaded and burned the ISO files for Win 7 Pro and Home Premium 32 and 64 bit for other folks that I help in the even I need them.

Thanks again for your help!
My System SpecsSystem Spec
17 Jul 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You're welcome - good luck!
My System SpecsSystem Spec
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