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Windows 7: Internet Explorer Update Fail - 8 to 10

22 Jul 2014   #21
mikebellman

Windows 7 Home Premium 32bit
 
 

No luck. IE 10 continues to fail. I am downloading the individual package and trying to install IE10 that way:
IE10-Windows6.1-x86-en-us
I will then post the log files if failure persists.


My System SpecsSystem Spec
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22 Jul 2014   #22
mikebellman

Windows 7 Home Premium 32bit
 
 

Internet Exploder 10 did not complete: Here are the log files which were generated today for IE. Thanks
My System SpecsSystem Spec
23 Jul 2014   #23
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It looks to me as if BitDefender and Zone Alarm are getting in the way - I suspect that you're going to have to uninstall both before IE will update properly

Id you elect to do so, then you should also run any cleanup tools they may have, to get rid of their dregs, prior to attempting the update.
My System SpecsSystem Spec
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25 Jul 2014   #24
mikebellman

Windows 7 Home Premium 32bit
 
 

Uninstalled ZoneAlarm and BitDefender using Revo uninstaller - complete.
Restarted

Downloaded and ran the ZoneAlarm and BitDefender uninstall tools. They took a while. Then restarted

Attempted to install IE10 with Windows Update. FAIL
Attempted to install IE10 with the standalone installer - IE10-Windows6.1-x86-en-us.exe; FAIL
Attempted to install IE11 with the standalone installer - IE11-Windows6.1-x86-en-us.exe; FAIL

Seem to be at wits end.

Restarted

Installed BitDefender but left ZoneAlarm out of the picture. What's left?
My System SpecsSystem Spec
26 Jul 2014   #25
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please post the new CBS data, and windowsupdate.log file
My System SpecsSystem Spec
01 Aug 2014   #26
mikebellman

Windows 7 Home Premium 32bit
 
 

GREAT NEWS! Checked yesterday and somehow, IE 10 slipped in through WUpdate all by itself. Can't explain it but we just had to be patient.
My System SpecsSystem Spec
01 Aug 2014   #27
mikebellman

Windows 7 Home Premium 32bit
 
 

My client, Peter would like to personally thank you the next time he's in the UK. He often takes massive, MASSIVE walks through Scotland, Wales, England, etc. If you're so inclined. After you read my reply, feel free to mark this as RESOLVED
My System SpecsSystem Spec
02 Aug 2014   #28
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

LOL!
(There's a reason My tagline is 'Three-toed Sloth'! - I can't walk all that far .... I'll be happy to meet him in the pub, though )

It's your job to mark the thread as solved, rather than mine


Good luck (by proxy) with it!
My System SpecsSystem Spec
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 Internet Explorer Update Fail - 8 to 10




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