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Windows 7: Update Error Code 80070308

17 Jul 2014   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry - I missed you in the frenzy! ;(


Please open an elevated Command Prompt, and run the following command,

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY HKLM\COMPONENTS


post the results.


Here are some instructions to make life easier
[IMG]file:///C:/Users/NoelAsus/AppData/Local/Temp/msohtmlclip1/02/clip_image001.gif[/IMG]
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.



My System SpecsSystem Spec
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17 Jul 2014   #12
AnonStar

Windows 7 Professional x64
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Alle Rechte vorbehalten.

C:\Windows\system32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
Der Vorgang wurde erfolgreich beendet.

C:\Windows\system32>REG QUERY HKLM\COMPONENTS

HKEY_LOCAL_MACHINE\COMPONENTS
StoreFormatVersion REG_BINARY 30002E0030002E0030002E003600
StoreArchitecture REG_BINARY 09000000
PendingRequired REG_DWORD 0x1

HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData
HKEY_LOCAL_MACHINE\COMPONENTS\ccpinterface
HKEY_LOCAL_MACHINE\COMPONENTS\Configuration
HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData
HKEY_LOCAL_MACHINE\COMPONENTS\Installers
HKEY_LOCAL_MACHINE\COMPONENTS\ServicingStackVersions
My System SpecsSystem Spec
17 Jul 2014   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Good - that's what we expected...

Open an Elevated Command Prompt, and run the following commands


REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG DELETE HKLM\COMPONENTS /V PendingRequired

then reboot, and try Windows Update again.
My System SpecsSystem Spec
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17 Jul 2014   #14
AnonStar

Windows 7 Professional x64
 
 

That worked, thanks!
My System SpecsSystem Spec
17 Jul 2014   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great!

Good luck
My System SpecsSystem Spec
10 Sep 2014   #16
qfe03

windows 7 pro 64bit
 
 

That worked for me too. Shame on M$. Tried two different fix-its to no avail. Their troubleshooter/fix-its doesn't even recognize this error code. M$ brain-death as usual.
My System SpecsSystem Spec
10 Sep 2014   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Most of the time, this type of error is caused by pre-existing problems with the install, rather than being the fault of an update.

However, in this case, it does seems that some update was particularly fragile.
Hopefully, MS will be producing either a Fixit, or at least a Wiki article on the proper fix.

Glad it helped! - good luck.
My System SpecsSystem Spec
06 Jan 2015   #18
P Bender

W7 64 and 32 bit
 
 

Got the same problem with an HP Probook 650 and Office 2010 (which gave the error message)

The (last) post of NoelDP did the trick in getting Office to install. Now apply the trick to the other two HP's

I think my root cause was dodgy HP drivers (which are getting more and more common with HP )
My System SpecsSystem Spec
02 Apr 2015   #19
PhilWill

Windows 7 Home Premium 64bit
 
 

Thank you NoelDP! I've had this error message since last July and got the same error code when I updated iTunes but, thanks to you and your sound advice, it's now fixed and 65 Windows updates have been successfully installed (and I've got a working iTunes back)
Just as well this forum exists as MS just seem to take the money and run....
My System SpecsSystem Spec
27 May 2015   #20
highspeed

64
 
 

Hi, im out of ideas please help. I cant update KB2984981 and KB2965788. Tried FixIT, renaming Softwaredistrubition folder and i dont have that regedit entry. But nothing works. I also tried to install these manually but it just says my system cant install them.
My System SpecsSystem Spec
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