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Windows 7: Windows Update Failure to install, error code 80070308

10 Jul 2014   #1
llanita

Windows 7 Home Premium 64bit
 
 
Windows Update Failure to install, error code 80070308

Hi
Windows Update has been trying to install the same 9 updates now since yesterday. Prior to that it's updated with no problems. It goes through all the motions, including having to restart the computer to finalize the updates and it goes through that also, then the Update window says it failed and the error code.
WU then starts the whole thing all over again. Right now it's still on my taskbar and the restart button on the pc has the WU icon ready to finalize after restarting.

I've followed the directions in the Windows UPdate Posting Instructions.

Error code: 80070308

Enclosed is the sfcdetails.txt

I cannot upload the CBS.zip though. I've tried several times and it's not completing. After a few minutes waiting while it says 'File uploading...please wait' the little window goes from that file attachment to a generic page saying
This page cannot be displayed.
<LI id=task1-1>Make sure the web address http://www.sevenforums.com is correct.<LI id=task1-2>Look for the page with your search engine.<LI id=task1-3>Refresh the page in a few minutes.

Thanks


My System SpecsSystem Spec
.
11 Jul 2014   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

llanita take a look at this Windows 7 update fails with code 80070308 - Microsoft Community

Personally I set my updates to let me know they are available and I look at them before I install anything. But it is a personal choice my thoughts are that given updates can cause problems I like to know what I have downloaded and then can go back to dedicated update points get rid of problems. see pic

Having posted the above I think these would not be a bad thing to try

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html < use the /f option in Option 2 ifnecessary

http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

download from bleeping computer delete any rubbishthese find.
My System SpecsSystem Spec
11 Jul 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

A number of people are having problems this month - with this error code resulting.

I'll ask our Heavy Cavalry to come in and advise.

First, please list all failing updates by KB number
Check and see which update is the oldest and attempt to install that one on its own, after a reboot. - what happens? (which KB number is it?)

Please upload just the CheckSUR.log file from your CBS.zip folder - it should be fairly small.
My System SpecsSystem Spec
.

11 Jul 2014   #4
llanita

Windows 7 Home Premium 64bit
 
 

Well, I run everything again. I forgot to mention that my problem also started with the 7/9 Updates.

I've sent the CheckSur.log as instructed

Malwarebytes found and quarantined some files.
I've rerun scannow twice,
I've used the Windows Update Troubleshooter, fixed
Went to Problems installing Recent Updates link, fixed
Microsoft Fixit also ran it, found no problems.

Windows UPdate is still sitting on my task bar wanting to update the same failed files. Attached screen shot of files

I have followed the instructions on this website under Windows Update Posting Instructions, plus the instructions you sent.

Last week I run a boot scan with adware, and it too fixed some problems.

I don't know what else to do.
My System SpecsSystem Spec
11 Jul 2014   #5
llanita

Windows 7 Home Premium 64bit
 
 

Well I did as NoelDP suggested. Also the 9 files are only the important ones, I didn't install the 2 optional files
I looked under the View History, and wrote down which of the updates came in first to last.
Here's a run-down of them

1/ KB2973351. Successful but still showed up for Installation after reboot. Icon still showing on the shutdown button
2/ KB2962872 Failed, rebooted, Icon still shows up
3 /KB2973337 Failed, rebooted, Icon still shows up
4/ KB2961072 Failed, rebooted, Icon stills hows up
5/ KB2972280 Failed, rebooted, only 7 files show up now for installing, even though it was unsuccessful, Icon still shows up
6/ KB2973201 Failed, rebooted, now shows 8 files for installing again. Icon still shows up
7/ KB2966583 Failed, rebooted, 8 files for installing, Icon still shows p
8/ KB2952664 Failed, rebooted, now shows 9 files for installing, Icon still shows up
9/ KB2991850 Failed, rebooted, shows 9 files still for installing, even though the first file was successful. Icon still shows up on shutdown button.

I don't understand why the reboot icon is still showing even though I rebooted after all 9.

Should now read 8 Important files for downloading but shows 9.


Thanks
My System SpecsSystem Spec
11 Jul 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Thanks for the great detail! - I know Susan will appreciate it later.
My System SpecsSystem Spec
13 Jul 2014   #7
llanita

Windows 7 Home Premium 64bit
 
 

I haven't heard anything yet, so I'm wondering what to do? Is anyone still helping me?
Thanks
My System SpecsSystem Spec
13 Jul 2014   #8
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by llanita View Post
I haven't heard anything yet, so I'm wondering what to do? Is anyone still helping me?
Thanks
Yes we are still here mate did you run any of those scans I suggested? you don't have to but they do not take long and at least eliminate any problems in that area(s).
My System SpecsSystem Spec
13 Jul 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Susan is probably tied up with things - she's a professional System Admin, who spends all her spare time beating MS about the head to get WU right
Seriously, though, she's a very busy person so it may take a couple more days yet before she can respond.
My System SpecsSystem Spec
13 Jul 2014   #10
llanita

Windows 7 Home Premium 64bit
 
 

I run all the scans you suggested, icit2lol.
Its no problem NoelDP, I just needed to know. Thanks very much to you all for the help you give. Its much appreciated.
Will keep checking back/checking email.
My System SpecsSystem Spec
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