Windows Update Failure to install, error code 80070308

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  1. Posts : 14
    Windows 7 Home Premium 64bit
       #1

    Windows Update Failure to install, error code 80070308


    Hi
    Windows Update has been trying to install the same 9 updates now since yesterday. Prior to that it's updated with no problems. It goes through all the motions, including having to restart the computer to finalize the updates and it goes through that also, then the Update window says it failed and the error code.
    WU then starts the whole thing all over again. Right now it's still on my taskbar and the restart button on the pc has the WU icon ready to finalize after restarting.

    I've followed the directions in the Windows UPdate Posting Instructions.

    Error code: 80070308

    Enclosed is the sfcdetails.txt

    I cannot upload the CBS.zip though. I've tried several times and it's not completing. After a few minutes waiting while it says 'File uploading...please wait' the little window goes from that file attachment to a generic page saying
    This page cannot be displayed.
    <LI id=task1-1>Make sure the web address https://www.sevenforums.com is correct.<LI id=task1-2>Look for the page with your search engine.<LI id=task1-3>Refresh the page in a few minutes.

    Thanks
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    llanita take a look at this Windows 7 update fails with code 80070308 - Microsoft Community

    Personally I set my updates to let me know they are available and I look at them before I install anything. But it is a personal choice my thoughts are that given updates can cause problems I like to know what I have downloaded and then can go back to dedicated update points get rid of problems. see pic

    Having posted the above I think these would not be a bad thing to try

    https://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

    https://www.sevenforums.com/tutorials/433-disk-check.html < use the /f option in Option 2 ifnecessary

    http://www.superantispyware.com/

    http://www.malwarebytes.org/products/malwarebytes_free/

    http://www.bleepingcomputer.com/download/adwcleaner/

    download from bleeping computer – delete any rubbishthese find.
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    A number of people are having problems this month - with this error code resulting.

    I'll ask our Heavy Cavalry to come in and advise.

    First, please list all failing updates by KB number
    Check and see which update is the oldest and attempt to install that one on its own, after a reboot. - what happens? (which KB number is it?)

    Please upload just the CheckSUR.log file from your CBS.zip folder - it should be fairly small.
      My Computer


  4. Posts : 14
    Windows 7 Home Premium 64bit
    Thread Starter
       #4

    Well, I run everything again. I forgot to mention that my problem also started with the 7/9 Updates.

    I've sent the CheckSur.log as instructed

    Malwarebytes found and quarantined some files.
    I've rerun scannow twice,
    I've used the Windows Update Troubleshooter, fixed
    Went to Problems installing Recent Updates link, fixed
    Microsoft Fixit also ran it, found no problems.

    Windows UPdate is still sitting on my task bar wanting to update the same failed files. Attached screen shot of files

    I have followed the instructions on this website under Windows Update Posting Instructions, plus the instructions you sent.

    Last week I run a boot scan with adware, and it too fixed some problems.

    I don't know what else to do.
    Last edited by llanita; 11 Jul 2014 at 09:03. Reason: forgot a detail
      My Computer


  5. Posts : 14
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    Well I did as NoelDP suggested. Also the 9 files are only the important ones, I didn't install the 2 optional files
    I looked under the View History, and wrote down which of the updates came in first to last.
    Here's a run-down of them

    1/ KB2973351. Successful but still showed up for Installation after reboot. Icon still showing on the shutdown button
    2/ KB2962872 Failed, rebooted, Icon still shows up
    3 /KB2973337 Failed, rebooted, Icon still shows up
    4/ KB2961072 Failed, rebooted, Icon stills hows up
    5/ KB2972280 Failed, rebooted, only 7 files show up now for installing, even though it was unsuccessful, Icon still shows up
    6/ KB2973201 Failed, rebooted, now shows 8 files for installing again. Icon still shows up
    7/ KB2966583 Failed, rebooted, 8 files for installing, Icon still shows p
    8/ KB2952664 Failed, rebooted, now shows 9 files for installing, Icon still shows up
    9/ KB2991850 Failed, rebooted, shows 9 files still for installing, even though the first file was successful. Icon still shows up on shutdown button.

    I don't understand why the reboot icon is still showing even though I rebooted after all 9.

    Should now read 8 Important files for downloading but shows 9.


    Thanks
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    Thanks for the great detail! - I know Susan will appreciate it later.
      My Computer


  7. Posts : 14
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    I haven't heard anything yet, so I'm wondering what to do? Is anyone still helping me?
    Thanks
      My Computer


  8. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #8

    llanita said:
    I haven't heard anything yet, so I'm wondering what to do? Is anyone still helping me?
    Thanks
    Yes we are still here mate did you run any of those scans I suggested? you don't have to but they do not take long and at least eliminate any problems in that area(s).
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    Susan is probably tied up with things - she's a professional System Admin, who spends all her spare time beating MS about the head to get WU right
    Seriously, though, she's a very busy person so it may take a couple more days yet before she can respond.
      My Computer


  10. Posts : 14
    Windows 7 Home Premium 64bit
    Thread Starter
       #10

    I run all the scans you suggested, icit2lol.
    Its no problem NoelDP, I just needed to know. Thanks very much to you all for the help you give. Its much appreciated.
    Will keep checking back/checking email.
      My Computer


 
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