Win Update will not install Office 2010 Updates

SevenFan · 19 Jul 2014

This is MGADiag Output

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-XXXXX
Windows Product Key Hash: ASc1G641D9/NnExUY39DVUGRm/g=
Windows Product ID: 55041-006-2548574-86414
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {D8FF9F75-903C-4D97-A961-639188497237}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office  Diagnostics:  025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office  Details:  <GenuineResults><MachineData><UGUID>{D8FF9F75-903C-4D97-A961-639188497237}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-006-2548574-86414</PID><PIDType>6</PIDType><SID>S-1-5-21-1474203831-1283778477-4083056707</SID><SYSTEM><Manufacturer>Gigabyte  Technology Co.,  Ltd.</Manufacturer><Model>G33M-DS2R</Model></SYSTEM><BIOS><Manufacturer>Award  Software International,  Inc.</Manufacturer><Version>F9A</Version><SMBIOSVersion  major="2"  minor="4"/><Date>20090731000000.000000+000</Date></BIOS><HWID>948E3007018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT  Standard  Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>   

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-006-254857-03-2057-7600.0000-0152010
Installation ID: 008242000551460130333086527852713020101360402331228930
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: DPJF2
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 19/07/2014 13:06:53

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:26:2014 00:43
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OAAAAAIABgABABEAAABBAAAAAgABAAEA7r5yPYiSZrviG1rZiP3iX2T+mLLYA0Jg8q5+tXBnzDE=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            GBT           GBTUACPI
  FACP            GBT           GBTUACPI
  HPET            GBT           GBTUACPI
  MCFG            GBT           GBTUACPI
  SSDT            PmRef        CpuPm

NoelDP · 19 Jul 2014

There is no point in referring back to your first post - you attached the CBS.log file, and NOT the CBS folder (which contains the CBS.log file)
I need the complete folder

SevenFan · 21 Jul 2014

Sorry Noel

I got an error copying the folder because I was not admin and then copies the file only.

Unfortunately the ZIP file was too big for this forum

So reading back on what you are asking for I am hoping that you do not need the CAB files (let me know if you so and I will upload them one by one seperately.

I have attached the CBS log file and the other files excluding CAB file in the CBS SUR Persist zip file.

Hopefully this will give you what you need.

Thanks!

NoelDP · 21 Jul 2014

The CBS.log is not actually complaining about your Office Updates at all - what it IS complaining about (a lot!) is an inability to install Service Pack 1 for Windows 7.

Code:

 2014-07-11 17:39:51, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB976933~31bf3856ad364e35~amd64~~6.1.7601.17514, partially installed (true/false), 0
2014-07-11 17:39:51, Info                  CBS    Failed to find package from aggreated XML string, package: Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-07-11 17:39:51, Info                  CBS    Failed to find package from deployment update [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
....
Line 16145: 2014-07-14 14:47:20, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 16147: 2014-07-14 14:47:20, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

The CheckSUR scan was clear.

Open an Elevated Command Prompt, and run the following command

Code:

 
dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514
 
 
.

Then do another Check for Updates, and ONLY install Service Pack 1 if it's offered.

SevenFan · 21 Jul 2014

Thanks Noel

That command failed

Code:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>dism /online /remove-package /packagename:Package_for_KB9769
32~31bf3856ad364e35~amd64~~6.1.1.17514

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7600.16385

Processing 1 of 1 - An error occurred - Package_for_KB976932 Error: 0x800f0825

Error: 0x800f0825

DISM failed. No operation was performed.
For more information, review the log file.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\Windows\system32>

I opened the DISM log file and copied all todays content to the attached file

NoelDP · 21 Jul 2014

The error massage means that DISM has decided that the update is not uninstallable - I suspect that means that your only option is going to be a repair install.

SevenFan · 22 Jul 2014

What is a repair install?

Yard Dog · 22 Jul 2014

Repair Install

SevenFan · 22 Jul 2014

It seems a bit drastic as the problem is supposed to be with Office 2010 not Win7

Other updates install, just none of the Office ones.

A couple of things spring to mind

1. What if I uninstalled Service pack 1 via Windows Update
2. What if I uninstalled Office 2010 and re-installed
3. Searches for the original code suggest it used to refer to a license issue with Office but the solutions revolved around an office 2007 file that does not exist for office 2010.

My Office 2010 install is on a different partition so if there is any sloppy refererences in the updates that may affect it.

NoelDP · 22 Jul 2014

The instructions I posted should have uninstalled Windows 7 Service Pack 1 - since they didn't work, I doubt very much that the WU listing uninstall will work either.
With SP1 in an unknown state, you're not getting the updates that you should be getting for Windows - and this may be affecting the Office detections as well.

I really do think your best option is a repair of Windows, and then at least you will know that you have a good base to work from.