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Windows 7: I can't update PXI Hardware HID Complaint Device in windows update

28 Aug 2014   #11
Cryptic221

Windows & Home Premium 64bit
 
 

Sorry for the late response
here is my cbs data

https://www.dropbox.com/s/xy3nboe84j...Sdata.rar?dl=0


My System SpecsSystem Spec
.
29 Aug 2014   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The SFC scan was clear, and there's nothing seriously amiss in the background CBS.log - I'll go through the CBSPersist logs later (gotta get to work!)
My System SpecsSystem Spec
29 Aug 2014   #13
Cryptic221

Windows & Home Premium 64bit
 
 

Okay. Btw is it possible that a trojan or virus is causing this
My System SpecsSystem Spec
.

30 Aug 2014   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's nothing significant in the CBSPersist files - and the 80070020 error appears nowhere.

Open Device Manager - and set the View option to 'Show hidden devices'
Find any entry for the device 'PXI Hardware HID Complaint Device'
right-click on it, and select Properties. Are there any error messages associated?
repeat for each instance of the device.
Post back with the results.

post your C:\Windows\windowsupdate.log file.
My System SpecsSystem Spec
30 Aug 2014   #15
Cryptic221

Windows & Home Premium 64bit
 
 

I right clicked on Hardware HID compliant device it said this device is working properly and her is my windowsupdate.log file

https://www.dropbox.com/s/e1a03pfilx...pdate.log?dl=0
My System SpecsSystem Spec
30 Aug 2014   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

This appears to be the error-sequence...
Code:
2014-08-28 22:25:12:738 3512 10e4 Handler :: START ::  Handler: Driver Install
2014-08-28 22:25:12:738 3512 10e4 Handler :::::::::
2014-08-28 22:25:12:738 3512 10e4 Handler   : Updates to install = 1
2014-08-28 22:29:13:764 3512 10e4 Handler Device id = USB\Vid_093a&Pid_2521 
2014-08-28 22:29:13:765 3512 10e4 Handler DriverPingback=1|1|USB\VID_093A&PID_2521&REV_0100|2006-06-21|6.1.7601.18199||0|0|Microsoft|(Standard system devices)|USB Input Device|generic_hid_device
2014-08-28 22:29:13:765 3512 10e4 Handler WARNING: Driver install of {E3CE793C-5CFE-4E8C-B0AD-09F76C00907D} on USB\Vid_093a&Pid_2521 failed with error 80070020; mapping to error 8024200B
2014-08-28 22:29:13:765 3512 10e4 Handler   : WARNING: Exit code = 0x8024200B
This appears to be a mouse driver.
If your mouse/trackpad is working OK, I'd say just hide the update and ignore it.
My System SpecsSystem Spec
30 Aug 2014   #17
Cryptic221

Windows & Home Premium 64bit
 
 

I really need this update in order to use my xbox controller and guitar hero controller on my pc. I got the drivers for my xbox controller but it won't work without this update.
My System SpecsSystem Spec
31 Aug 2014   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

In that case, I'll try and get a hardware specialist to look over the thread and see if he can come up with something.
My System SpecsSystem Spec
31 Aug 2014   #19
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Look Cryptic I am no expert but what I don't understand is why the controller needs the update. It strikes me like saying my GTX 650 GPU won't work without a certain update.

The controller I have really no idea what it is so can you let us know what it actually is please so we can look at the drivers for it.
My System SpecsSystem Spec
31 Aug 2014   #20
Cryptic221

Windows & Home Premium 64bit
 
 

It's an Xbox 360 controller and a usb guitar hero guitar for xbox they work fine on other computers in my house just not my computer. Since these controllers are HID devices I think it needs to update in order to work
My System SpecsSystem Spec
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 I can't update PXI Hardware HID Complaint Device in windows update




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