Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Cannot get MS Office 2007 autoupdates after setting up new system.

17 Jul 2014   #1
Highcountryride

Window 7 Home Premium 64bit
 
 
Cannot get MS Office 2007 autoupdates after setting up new system.

I just helped a friend set up his new HP Pavilion 500T computer that is running Windows 7 Pro SP1 64 bit. After initial setup and before installing any software, I ran Windows Update and it downloaded and installed about 70 updates with no problems.

I then installed Outlook 2007 (first) and MS Office 2007 Home and Student (second) which he had been using on his previous system. When I installed Outlook 2007 I received the query whether I would like to have Microsoft Update download and install updates for Microsoft software, which I confirmed.

After the installation and setup of the Office products I then opened Windows Update and on the left side clicked on Check for updates. No important new updates, including any Office or Outlook ones, were available. Having followed a similar process when I set up my custom build with Windows 7 I knew there was an issue here.

Looking at his Windows Update window it showed For Windows only by the You receive updates line. It should have read For Windows and other products from Microsoft Update. Below that it had "Get updates for other Microsoft products. Click for details" but when clicking on that it lead to a browser page that showed this:

No interaction on the page. Only thing to do was close it. This exact same scenario (Windows 7, Office 2007 and Windows Update) was described in an older post (Mar 2014) in the Microsoft Office category of this forum. The person there said he got it fixed by a computer repair shop that had to download a Microsoft fix in order to correct it.

If anyone reading is familiar with this issue or has any suggestions on how to resolve it I would appreciate any advice. Just as an aside both the Outlook 2007 and the MS Office 2007 H & S are not Service Pack 3 versions. I have downloaded SP3 from MS and will be installing that. Any chance that might correct the problem?


My System SpecsSystem Spec
.
17 Jul 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Let's start with the standard data and work out from there...

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
17 Jul 2014   #3
Highcountryride

Window 7 Home Premium 64bit
 
 

Thanks for the reply. Followed your link and there are 5 numbered steps. Could you please clarify which ones I need to do?
  1. Assume step one is necessary. Does the SURT offer me the option to save a log (haven't used it before)?
  2. On step two (SFC scan), which of the 3 options do I need to do, or do I do all three of them?
  3. I don't think step 3 is relevant because I am not receiving any Windows Update error messages or codes. I'm just unable to have Office 2007 included in the automatic updates.
  4. Step 4 - After I have created the CBS.zip file do I attach it to a reply in this thread?
Sorry about the questions but I want to make sure I do this correctly. Also, FYI, I have applied the Office 2007 SP3 update with no change in Windows Update status. Also will probably not be able to post results until tomorrow.
My System SpecsSystem Spec
.

17 Jul 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

To answer your questions...
1) The CheckSUR tool automatically saves a log in the CBS folder that you are later asked to copy/compress and upload.
2) Use Option 2 - open an Elevated Command Prompt, and run SFC /SCANNOW
3) yep - you can ignore step 3
4) yep - because you already have your own thread (this one) you can upload the file(s) here. The wording is an attempt to reduce the number of times someone has to ask a moderator to split a thread because it's been hijacked by a new problem/poster.
My System SpecsSystem Spec
17 Jul 2014   #5
Highcountryride

Window 7 Home Premium 64bit
 
 

OK, thanks for the clarification. I will be going over to my friend's house tomorrow to run the requested tasks and will post from there in the early PM hopefully. Appreciate the assistance.
My System SpecsSystem Spec
18 Jul 2014   #6
Highcountryride

Window 7 Home Premium 64bit
 
 

Computers are weird! Started up my friend's new system. Signed into the forum. Was about to download the SURT and then run SFC. Thought I would look at Windows Update once before doing so. It still said Get updates for Windows only. The option below to get updates for other Microsoft products had the same link, See more or Get details, not sure which. Anyway, clicked on it and lo and behold it opened a browser window with the option to install Microsoft Update. I approved that and then back in Windows update it had changed to Get updates for Windows and other Microsoft products!

I did a manual Check for updates and all the Office 2007 important updates showed up (after a bit of a wait). A total of 43 updates which I installed.

Don't know what caused the original problem or what could have changed to allow Microsoft Update to install but the problem seems resolved. Do you think it would help to go through the process you described anyway to see if there are any other issues?
My System SpecsSystem Spec
Reply

 Cannot get MS Office 2007 autoupdates after setting up new system.




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Cannot get MS Office 2007 autoupdates after setting up new system, #2
I'm stealing the title of an existing thread because the opening post is identical to my situation, except I'm working with 32-bit Windows 7 Pro on an Acer Travelmate 3004 notebook. Unfortunately, I'm still stuck, whereas that poster got lucky. Per the Windows Update Posting Instructions I'm...
Windows Updates & Activation
Compatibility pack for 2007 office system
I am not using 2007 office system. I use Microsoft works and WordPad. Can I safely remove the Compatibility Pack(and free all 173 MB HD space it occupies)? Also, what is Microsoft Office Power Point Viewer? Am I using it?
Microsoft Office
BSOD on new W7 Pro x64 system with QBPro2011, Office Small Biz 2007,
I'm getting BSOD's on a new PowerSpec B331 running Windows 7 Pro - 64 bit, 4gb mem, 1TB hard drive. It is part of a Workgroup. This is the second PowerSpec B331 that gets the BSOD's. When the BSOD's started on the first PowerSpec after installing QB Pro 2011, Dell 2335dn, Trend Micro, and Office, I...
BSOD Help and Support
Can Office 2003 and Office 2007 co-exist on a Win7 system?
Can I (in addition) to an already installed Office 2003 install the Office 2007 version as well? Or do they interfere each other? Peter
Microsoft Office
Office word 2007 launch from all shortcuts of apps in the system
Hello there, i don`t now if i post this thread in the right section because my problem may have more than one cause. I have a normal computer using a windows 7 64 bit professional edition. Last time i have two crashes of my HDD so now im using 2 x 640 GB WD hardisks, one with the copied system...
Software
lost 2007 Microsoft Office system after run clean insta
After I run clean install Windows 7 Home Premium successfully, I cannot use the 2007 Microsoft Office system version 12.0.4518.1014 (preinstalled with Windows on HP Pavilion dv3). the Office ask me 25-character Product Key that I really didn't knew before.. Anyone please help me.. thanks a lot..
Microsoft Office


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:54.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App