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Windows 7: I need help with Windows Update Error 80070308

18 Jul 2014   #1
wworsham

Windows 7 Ultimate 32 bit
 
 
I need help with Windows Update Error 80070308

Windows Update is not working. I researched the web and tried a number of fixes for this error code without result. I would greatly appreciate your assistance in resolving this issue. All of the information regarding the laptop I'm using is in my profile. Thank you.

Beau Worsham


My System SpecsSystem Spec
.
19 Jul 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please open an elevated Command Prompt, and run the following command,

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY HKLM\COMPONENTS


post the results.


Here are some instructions to make life easier

1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

My System SpecsSystem Spec
19 Jul 2014   #3
FaberTech

Windows 7 x64 / Windows Server 2008 / Linux (Redhat & Deb distros) / OS X / More
 
 

Microsoft has released tools for this issue and others. have you tried them?

System update Readiness Tool for Windows 7

Download System Update Readiness Tool for Windows 7 (KB947821) [May 2014] from Official Microsoft Download Center

Microsoft Fix it for windows update

Troubleshoot problems with installing updates - Windows Help
My System SpecsSystem Spec
.

19 Jul 2014   #4
wworsham

Windows 7 Ultimate 32 bit
 
 

I attached an image of the elevated command prompt result that NoelDP requested as "Capture CMD Result". Regarding FaberTech's questions, I ran the Readiness Tool as well as the Microsoft Fixit tool and it did not resolve my issue with Windows Update.
My System SpecsSystem Spec
19 Jul 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Good - that's what we expected...

Open an Elevated Command Prompt, and run the following commands


Code:
REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG DELETE HKLM\COMPONENTS /V PendingRequired
 
.
then reboot, and try Windows Update again.
My System SpecsSystem Spec
19 Jul 2014   #6
wworsham

Windows 7 Ultimate 32 bit
 
 

Noel,

I followed your instructions and ran the script you provided using the elevated) cmd command (see attached image), then rebooted and tried to update windows. The update failed again with the same error code 80070308 (see attached image of results). What can I try next?

Beau Worsham
My System SpecsSystem Spec
20 Jul 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The second command never ran - you MUST hit the Enter Key before closing the window and rebooting.
Please try the commands again.
My System SpecsSystem Spec
20 Jul 2014   #8
wworsham

Windows 7 Ultimate 32 bit
 
 

Noel, thank you. My issue is no resolved.
My System SpecsSystem Spec
20 Jul 2014   #9
wworsham

Windows 7 Ultimate 32 bit
 
 

What I meant to say is that my issue is resolved. Thank you very much!

Beau
My System SpecsSystem Spec
20 Jul 2014   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great! - good luck!
My System SpecsSystem Spec
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 I need help with Windows Update Error 80070308




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