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Windows 7: windows update . service not running

19 Jul 2014   #1
cool 2

windows 7 ultimate 32 bit
 
 
windows update . service not running

i have windows 7 ultimate 32 bit . i have recently changed my o.s. & windows update is not working . every time i try it says service not running restart computer .
i have deleted the software downloader. but its still not working please help



My System SpecsSystem Spec
.
19 Jul 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

My System SpecsSystem Spec
20 Jul 2014   #3
krustykobb

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by cool 2 View Post
i have windows 7 ultimate 32 bit . i have recently changed my o.s. & windows update is not working . every time i try it says service not running restart computer .
i have deleted the software downloader. but its still not working please help
Is the windows update service started in services.msc?

My System SpecsSystem Spec
.

20 Jul 2014   #4
cool 2

windows 7 ultimate 32 bit
 
 
result of scan search

Code:
 
Farbar Service Scanner Version: 18-07-2014
Ran by cmax (administrator) on 20-07-2014 at 20:08:55
Running from "C:\Users\cmax\Downloads"
Microsoft Windows 7 Ultimate (X86)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
WAN connected
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\system32\nsisvc.dll => File is digitally signed
C:\Windows\system32\Drivers\nsiproxy.sys => File is digitally signed
C:\Windows\system32\dhcpcore.dll => File is digitally signed
C:\Windows\system32\Drivers\afd.sys => File is digitally signed
C:\Windows\system32\Drivers\tdx.sys => File is digitally signed
C:\Windows\system32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\system32\dnsrslvr.dll => File is digitally signed
C:\Windows\system32\mpssvc.dll => File is digitally signed
C:\Windows\system32\bfe.dll => File is digitally signed
C:\Windows\system32\Drivers\mpsdrv.sys => File is digitally signed
C:\Windows\system32\SDRSVC.dll => File is digitally signed
C:\Windows\system32\vssvc.exe => File is digitally signed
C:\Windows\system32\wscsvc.dll => File is digitally signed
C:\Windows\system32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\system32\wuaueng.dll => File is digitally signed
C:\Windows\system32\qmgr.dll => File is digitally signed
C:\Windows\system32\es.dll => File is digitally signed
C:\Windows\system32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\system32\ipnathlp.dll => File is digitally signed
C:\Windows\system32\iphlpsvc.dll => File is digitally signed
C:\Windows\system32\svchost.exe => File is digitally signed
C:\Windows\system32\rpcss.dll => File is digitally signed
 
 
**** End of log ****
My System SpecsSystem Spec
20 Jul 2014   #5
cool 2

windows 7 ultimate 32 bit
 
 

Quote   Quote: Originally Posted by krustykobb View Post
Quote   Quote: Originally Posted by cool 2 View Post
i have windows 7 ultimate 32 bit . i have recently changed my o.s. & windows update is not working . every time i try it says service not running restart computer .
i have deleted the software downloader. but its still not working please help
Is the windows update service started in services.msc?

yep it is started
My System SpecsSystem Spec
20 Jul 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

..in that case, try this...


Open Windows Update
Click on Change Settings
Select 'Never Update...'
Click OK
exit Windows Update
Now open Windows update again
Click on Change Settings
Select 'Update automatically'
Click OK
exit Windows Update
Open Windows Update, and do a manual Check for Updates.

My System SpecsSystem Spec
20 Jul 2014   #7
cool 2

windows 7 ultimate 32 bit
 
 
did but no result

Quote   Quote: Originally Posted by NoelDP View Post
..in that case, try this...


Open Windows Update
Click on Change Settings
Select 'Never Update...'
Click OK
exit Windows Update
Now open Windows update again
Click on Change Settings
Select 'Update automatically'
Click OK
exit Windows Update
Open Windows Update, and do a manual Check for Updates.

i did . it checked for a few seconds then it got stuck & gave the same message .
saying check for updates & a red shield with a cross
My System SpecsSystem Spec
20 Jul 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx
My System SpecsSystem Spec
21 Jul 2014   #9
cool 2

windows 7 ultimate 32 bit
 
 

i have windows 7 ultimate . my laptop had a hardware issue a few days back i took it to a computer engineer they changed a part of hard disk & my o.s
My System SpecsSystem Spec
21 Jul 2014   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please post the report requested.
My System SpecsSystem Spec
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 windows update . service not running




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