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Windows 7: Not Genuine Windows


20 Jul 2014   #1

Windows 7 Home Premium 64bit
 
 
Not Genuine Windows

I'm running a Dell machine with Windows 7 Home Premium x64 which was an upgrade from the OEM Vista Home Premium that came with the system.

Had an issue recently where after an overnight automatic update, the video driver seemed to be screwed up and since it has said that my copy of windows is not genuine. I've tried a system restore and regardless of the restore point I choose it fails.

Here is info from MGADiag report.

Any help would be greatly appreciated.

Thanks!

Gary

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-P7KJQ-RR627-WDKCC
Windows Product Key Hash: ShVCZIJx+3BWFwxzEd9hu8QT2zo=
Windows Product ID: 00359-OEM-8882252-36478
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {F279ECA6-823F-468F-9234-FB639D3ADC4D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Gary\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\sppcext.dll[Hr = 0x800b0100]
File Mismatch: C:\Windows\system32\slcext.dll[Hr = 0x800b0100]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F279ECA6-823F-468F-9234-FB639D3ADC4D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WDKCC</PKey><PID>00359-OEM-8882252-36478</PID><PIDType>3</PIDType><SID>S-1-5-21-2233163642-1470160561-1101608492</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 435MT</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.1.4</Version><SMBIOSVersion major="2" minor="5"/><Date>20091221000000.000000+000</Date></BIOS><HWID>810E3E07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00176-822-536478-02-1033-7600.0000-1872011
Installation ID: 016045606326068466864361379636737284994890293013194163
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: WDKCC
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 7/20/2014 2:33:56 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000240
Event Time Stamp: 7:20:2014 13:16
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAADAAAAAQABAAEACrbG4TaLhDQ2+OhlRryCffJRYj3qtz31QFXqgg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			DELL  		FX09   
  FACP			DELL  		FX09   
  HPET			DELL  		OEMHPET 
  MCFG			DELL  		OEMMCFG 
  SLIC			DELL  		FX09   
  OSFR			DELL  		FX09   
  OEMB			DELL  		FX09   
  SSDT			DpgPmm		CpuPm



My System SpecsSystem Spec
.

21 Jul 2014   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Quote:
File Scan Data-->
File Mismatch: C:\Windows\system32\sppcext.dll[Hr = 0x800b0100]
File Mismatch: C:\Windows\system32\slcext.dll[Hr = 0x800b0100]
...

Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

Please follow the Windows Update Posting Instructions and post the requested data - it'll provide the detailed information we need to repair this.

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
04 Aug 2014   #3

Windows 7 Home Premium 64bit
 
 

NoelDP,

Thanks for your reply. After going through the update history, here are the errors I have found...

Code 80073712 - Security Update for Windows 7 for x64-based Systems (KB2973351)
Code 80073712 - Update for Windows 7 for x64-based Systems (KB2973337)
Code 800700C1 - Security Update for Windows 7 for x64-based Systems (KB2973201)
Code 9C48 - Internet Explorer 11 for Windows 7 for x64-based Systems

My most recent CBSPersist cab file that was just generated today is over 20MB, and after removing the older CBSPersist cab files, the compressed folder is still 19MB. I selected a CBSPersist cab file from 7/29/2014 just to fit it on here. Please let me know if that is appropriate of if I need to do something else with that really large cab file.

Thanks!

Gary


Attached Files
File Type: zip CBS.zip (3.82 MB, 3 views)
My System SpecsSystem Spec
.


04 Aug 2014   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have some fairly gross errors in the CheckSUR log...

Code:
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_11.2.9600.17041_none_2a289f09a16f6e93.manifest
 winsxs\manifests\x86_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_en-us_8a97745f3445e947.manifest
 winsxs\manifests\amd64_microsoft-windows-d..-usermode.resources_31bf3856ad364e35_6.1.7601.17803_en-us_251461586e43c0e3.manifest
 winsxs\manifests\amd64_microsoft-windows-c..tionauthorityclient_31bf3856ad364e35_6.1.7601.22712_none_362b42406c66964b.manifest
 winsxs\manifests\amd64_45b4abff1fbe7d7a976ddacda5e4d161_31bf3856ad364e35_11.2.9600.17041_none_0069ce895fc84f8f.manifest
 winsxs\manifests\amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_7.1.7601.16492_none_fae139ccb3141872.manifest
 winsxs\manifests\amd64_microsoft-windows-directx-d3d10level9_31bf3856ad364e35_7.1.7601.16492_none_329c8355415b5fc3.manifest
 winsxs\manifests\x86_microsoft-windows-directx-d3d10level9_31bf3856ad364e35_7.1.7601.16492_none_d67de7d188fdee8d.manifest
 winsxs\manifests\amd64_microsoft-windows-downlevelapisets-shell_31bf3856ad364e35_7.1.7601.16492_none_2b20f882c1c0eaca.manifest
 winsxs\manifests\x86_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_es-es_8a62d143346cdaec.manifest
 winsxs\manifests\amd64_a9f37baf1d6ad63522e03a36d07fd5f7_31bf3856ad364e35_11.2.9600.17041_none_09f2b357fad1b5b1.manifest
 winsxs\manifests\wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_11.2.9600.16521_none_8557e945f73c23ff.manifest
 winsxs\manifests\x86_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.1.7601.22653_none_c9a72a42efee9d9f.manifest
 winsxs\manifests\x86_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_fi-fi_297dd5f02986cd16.manifest
 winsxs\manifests\amd64_microsoft-windows-inetres-adm.resources_31bf3856ad364e35_11.2.9600.17041_en-us_5222d72c926746f0.manifest
 winsxs\manifests\amd64_microsoft-windows-d..-usermode.resources_31bf3856ad364e35_6.1.7601.22004_en-us_259ed68f8760ad46.manifest
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~de-DE~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~es-ES~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~et-EE~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Package_for_KB2685813_SP1~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_for_KB2957503~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_for_KB2957689~31bf3856ad364e35~amd64~~11.2.1.0.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~es-ES~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~et-EE~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~es-ES~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~et-EE~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~es-ES~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~et-EE~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~es-ES~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~et-EE~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~de-DE~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~es-ES~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~et-EE~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.cat
 servicing\packages\Package_for_KB2685813_SP1~31bf3856ad364e35~amd64~~6.1.1.11.cat
 servicing\packages\Package_for_KB2957503~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_for_KB2957689~31bf3856ad364e35~amd64~~11.2.1.0.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~es-ES~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~et-EE~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~es-ES~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~et-EE~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~es-ES~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~et-EE~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~es-ES~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~et-EE~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.cat
They'll need fixing before we can do anything else.

I'll try and post a fix protocol tonight for them - otherwise tomorrow.
My System SpecsSystem Spec
04 Aug 2014   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I think I have most of them sorted now - let's clear the decks a bit before I go to bed...


I've uploaded a file - gshaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder gshaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
04 Aug 2014   #6

Windows 7 Home Premium 64bit
 
 

Noel,

Thanks very much for being so willing to help. I'll tackle this when I get home tonight and post results.

Everything has been great on this machine for quite some time, and all of a sudden things went to crap. I believe it coincided with a big download from iRacing. When I started my machine the next day the video driver was borked and I had to download and install an updated version. That was the first indication something was wrong.

What causes stuff like this to happen?

Thanks!
My System SpecsSystem Spec
05 Aug 2014   #7

Windows 7 Home Premium 64bit
 
 

It doesn't appear that the CheckSUR.log or CheckSUR.persist.log files were since the last time. Both have a date of yesterday.


Attached Files
File Type: zip CBS.zip (5.79 MB, 1 views)
My System SpecsSystem Spec
05 Aug 2014   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

It looks like you ran SFC, rather than CheckSUR (KB947821) please run the CheckSUR download again, and post the new results.
My System SpecsSystem Spec
05 Aug 2014   #9

Windows 7 Home Premium 64bit
 
 

Yes, you are right. Sorry
My System SpecsSystem Spec
05 Aug 2014   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Not a problem
My System SpecsSystem Spec
Reply

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