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Windows 7: Code 8007370B Windows Update Error

22 Jul 2014   #1
vicentinhell

Windows 7 Home Premium 64x
 
 
Code 8007370B Windows Update Error

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-X7M9F-TJR49-D6BXJ
Windows Product Key Hash: SyIL2E+mQRbOtJSSoOSzyBRx4qI=
Windows Product ID: 00359-OEM-8802181-72985
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {FA31D2B6-334F-4FDC-AC7B-985BAA71C25F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FA31D2B6-334F-4FDC-AC7B-985BAA71C25F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-D6BXJ</PKey><PID>00359-OEM-8802181-72985</PID><PIDType>3</PIDType><SID>S-1-5-21-259630278-3074433045-1403077938</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-970A-D3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F10</Version><SMBIOSVersion major="2" minor="4"/><Date>20120530000000.000000+000</Date></BIOS><HWID>EC290600018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00176-021-872985-02-1033-7601.0000-1662012
Installation ID: 016953808991771825470570439640595985634692175305111405
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: D6BXJ
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 7/22/2014 11:19:10 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:27:2014 11:31
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAAABAABAAEAAAACAAAABAABAAEAln3yltzf3BUQM1TyQjIIhIqbzpoGwu5I4fkbA8hg

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            GBT           GBTUACPI
  FACP            GBT           GBTUACPI
  HPET            GBT           GBTUACPI
  MCFG            GBT           GBTUACPI
  MSDM            GBT           GBTUACPI
  MATS            GBT           
  TAMG            GBT           GBT   B0
  MATS            GBT           
  SSDT            AMD           POWERNOW
it started when i tried to use a plug and play controller for games on pc, but the drivers wouldn't install and somehow the issue led me to a windows update issue

the surt tool doesn't work and gives me the error code 0x80246002


My System SpecsSystem Spec
.
22 Jul 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Thanks - it looks like you've done a lot of the preliminary work!

Here's the summary from the CheckSUR report....
Code:
Summary:
Seconds executed: 769
 Found 18 errors
 Fixed 18 errors
  CSI Missing Component Key Total count: 1
  Fixed: CSI Missing Component Key.  Total count: 1
  CSI Missing Pinned Component Key Total count: 1
  Fixed: CSI Missing Pinned Component Key.  Total count: 1
  CSI Missing Identity Total count: 2
  Fixed: CSI Missing Identity.  Total count: 2
  CSI Corrupt Identity Total count: 2
  Fixed: CSI Corrupt Identity.  Total count: 2
  CSI Missing C Mark Total count: 2
  Fixed: CSI Missing C Mark.  Total count: 2
  CSI F Mark Value Wrong Total count: 2
  Fixed: CSI F Mark Value Wrong.  Total count: 2
  CSI F Mark Missing Total count: 9
  Fixed: CSI F Mark Missing.  Total count: 9
- so it fixed everything it found!

The background CBS.log data, however is a nightmare


The really strange thing is that I can find no evidence that an SFC scan has been run in the past 4 months!
This is possibly because of the other corruption present.

Some of the errors I'm seeing in the CBS log make me think that you are likely to be having RAM problems.

Please follow the instructions in this tutorial, and post the results.

RAM - Test with Memtest86+
My System SpecsSystem Spec
23 Jul 2014   #3
vicentinhell

Windows 7 Home Premium 64x
 
 

ran memtest86 for 6 passes with no errors. anything else i should try?
My System SpecsSystem Spec
.

24 Jul 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The other obvious culprit for corruption is the hard drive- see the tutorial here... SeaTools for DOS and Windows - How to Use
My System SpecsSystem Spec
24 Jul 2014   #5
vicentinhell

Windows 7 Home Premium 64x
 
 

Code:
--------------- SeaTools for Windows v1.2.0.10 ---------------
7/24/2014 2:22:11 AM
Model: ST1000DM003-9YN162
Serial Number: Z1D11SFL
Firmware Revision: CC4C
Short DST - Started 7/24/2014 2:22:11 AM
Short DST - Pass 7/24/2014 2:23:14 AM
Short Generic - Started 7/24/2014 2:23:45 AM
Short Generic - Pass 7/24/2014 2:25:05 AM
Long Generic - Started 7/24/2014 2:25:27 AM
Long Generic - Pass 7/24/2014 4:24:54 AM
Long Generic - Started 7/24/2014 9:15:20 AM
Long Generic Aborted 7/24/2014 9:18:47 AM
Fix All Fast - Pass 7/24/2014 9:19:59 AM
Identify - Started 7/24/2014 9:20:57 AM
all passed no issues
My System SpecsSystem Spec
25 Jul 2014   #6
vicentinhell

Windows 7 Home Premium 64x
 
 

help please? still having issues here.
My System SpecsSystem Spec
28 Jul 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry - busy weekend.
Please run another SFC /SCANNOW, and post the new CBS data.
My System SpecsSystem Spec
29 Jul 2014   #8
vicentinhell

Windows 7 Home Premium 64x
 
 

It will not let me run sfc /scannow or sfc /verifyonly. The data for the CBS hasn't changed but i'll post it anyway
My System SpecsSystem Spec
29 Jul 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I'm not sure how much I'll be able to do - there are indications of significant errors in the registry (again)

Please run another CheckSUR scan and post the new results,
then I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
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