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Windows 7: Update KB2961072 failed error code 800B0100

22 Jul 2014   #1
tonymaloney

Windows 7 64bit
 
 
Update KB2961072 failed error code 800B0100

Hi guys.

Thanks in advance

Legit copy of windows.

Removed 4 .cab's to get under 8megs.

Scannow clean.


My System SpecsSystem Spec
.
23 Jul 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the error-lit from the CheckSUR scan

Code:
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7601.18489_none_35c7815175410855.manifest
 winsxs\manifests\amd64_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7601.22705_none_36a3a0208e215d89.manifest
 servicing\packages\Package_2_for_KB2961072~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_2_for_KB2961072~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2961072_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2961072_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2961072~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2961072~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_2_for_KB2961072~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_2_for_KB2961072~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB2961072_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB2961072_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB2961072~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB2961072~31bf3856ad364e35~amd64~~6.1.1.1.cat
I'll post a fix protocol later.
My System SpecsSystem Spec
23 Jul 2014   #3
tonymaloney

Windows 7 64bit
 
 

thankyou, sir.

what is the cause of this? or does it belong in the s**t happens file?
My System SpecsSystem Spec
.

23 Jul 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It looks as if something interrupted the installation of the one update - kb2961072 - possibly power failure? The folder entries are there - but the files are empty.


I've uploaded a file - tmyaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder tmyaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
23 Jul 2014   #5
tonymaloney

Windows 7 64bit
 
 

there have been a couple of power failures in the last month so could be that.
My System SpecsSystem Spec
23 Jul 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great! CheckSUR has fixed the problems it originally found.

If we're lucky, Windows Update should function properly now - first do a new Check for Updates and see what it finds, then attempt to install only the oldest update found
If it fails, post the KB number, and the error-code that it produced.
My System SpecsSystem Spec
24 Jul 2014   #7
tonymaloney

Windows 7 64bit
 
 

unfortunately the exact same.

KB2961072 / 800B0100
My System SpecsSystem Spec
24 Jul 2014   #8
tonymaloney

Windows 7 64bit
 
 

that is the only update pending. others since that one have gone through fine.
My System SpecsSystem Spec
24 Jul 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - please post the new CBS.log file, and also the C:\Windows\windowsupdate.log file
My System SpecsSystem Spec
24 Jul 2014   #10
tonymaloney

Windows 7 64bit
 
 

that is the only update pending. others since that one have gone through fine.
My System SpecsSystem Spec
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