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Windows 7: IE10 installation problems, code 9C59

23 Jul 2014   #1
asteppat

Windows Server 2008R2
 
 
IE10 installation problems, code 9C59

We run several 2008R2 servers, on which we manually updated IE from 9 to 10. Two of them have the same problem: cannot install IE10. Error code when using automatic update is 9C59 (the famous one).
Standalone installer just finishes with error: installation failed.
Already run Microsoft fixes, no change. SFC didn't report any problems.
Please find attached CBS and SURT logs.
Had a look into CBS as well a found the error:
Failed to find file: amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_6.1.7601.22024_none_a6feb3715dac73fc\vbscript.dll [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

Thanks for having a look into this .

Cheers
Andreas

P.S. had to strip down the CBS.log - was originally 64 MB big..., but I hope there are still enough ERRORs in it to get down to the main cause.
Attachment 326802


My System SpecsSystem Spec
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24 Jul 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the actual error that seems to be causing the failure -
Code:
2014-07-24 10:54:49, Info                  CBS    Exec: Staging Package: Package_3_for_KB2706045~31bf3856ad364e35~amd64~~6.1.1.0, Update: 2706045-8_neutral_GDR, PinDeployment: amd64_695c405833e475d1d5937b41a3983d92_31bf3856ad364e35_8.0.7601.17866_none_f28003cc92801a49
2014-07-24 10:54:50, Info                  CBS    Failed to find file: amd64_microsoft-windows-ieinstal_31bf3856ad364e35_10.2.9200.17028_none_66aae4bd01ee201d\ieinstal.exe [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-07-24 10:54:50, Info                  CBS    Failed to gather all required files. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-07-24 10:54:50, Info                  CBS    Failed to gather all missing files for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-07-24 10:54:50, Info                  CSI    000002f6@2014/7/23:22:54:50.227 CSI Transaction @0x1970c40 destroyed
2014-07-24 10:54:50, Error                 CBS    Failed to pre- stage package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-07-24 10:54:50, Info                  CBS    Perf: Stage chain complete.
2014-07-24 10:54:50, Info                  CBS    Failed to stage execution chain. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-07-24 10:54:50, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-07-24 10:54:50, Info                  CBS    WER: Generating failure report for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521, status: 0x80070002, failure source: Stage, start state: Resolved, target state: Installed, client id: DISM Package Manager Provider
2014-07-24 10:54:50, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
There don't appear to be any errors relating to vbscript anywhere in the CBS.log - they must have rolled back into the Persist logs.
Please upload the full CBS folder to a fileshare site such as OneDrive or Dropbox, and post a link.

Please also upload the IE10_Main.log file and the windowsupdate.log file
My System SpecsSystem Spec
30 Jul 2014   #3
asteppat

Windows Server 2008R2
 
 

Restarted and cleaned all logs to have a better starting point.
Attached what I got when I run the Offline installer.

Attachment 327531

Cheers.
My System SpecsSystem Spec
.

02 Aug 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the initial error from the IE10_MAIN log
Code:
00:37.409: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE1A9A6.tmp\IE10-neutral.Downloaded.cab
00:37.471: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1A9A6.tmp\IE10-neutral.Downloaded.cab /quiet /norestart
01:02.306: INFO:    Process exit code 0x00000002 (2) [The system cannot find the file specified. ]
01:02.306: ERROR:   Neutral package installation failed (exit code = 0x00000002 (2)).
Was this install done using the standalone installer? - it looks like WU doesn't have any updates to install.

Have you relocated your profile off the C:\ drive, or the TEMP folder?

Check and see if the C:\Windows\TEMP folder is empty - if not, reboot then empty it, and try installing from the standalone.
(I hadn't realised this was a VM server - although I kinda expected the WSUS!)
My System SpecsSystem Spec
03 Aug 2014   #5
asteppat

Windows Server 2008R2
 
 

yes, it's a VM installation... I already deleted all stuff in the C:\Windows\TEMP folder and had a look what happens when I start the stand-alone installer. The mentioned CAB (IE10-neutral.Downloaded.cab) gets properly extracted and I'm also able to open the CAB to browse the files. I tried also to run the DISM command in an elevated command box and it does start for a couple of seconds and then fails with the same error. So it looks to me like the "missing file" is related to the content of the CAB. But how can a file miss in a standard IE10 installer...? A WSUS server is running as well and I added the IE10 update packages, but the installation result is the same.
Add on: have also the problem that I cannot remove IE9, but this could be related to the fact that IE9 update got installed through WSUS and this package seems to be marked as not removable. But the same updates got also on two other servers and these had no issues in updating to IE10. So it's not consistent.
My System SpecsSystem Spec
04 Aug 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I think what it's actually referring to here is a registry entry, rather than a file - the error code seems to be
0x00000002 rather than what we'd normally expect for a file - 0x80070002.
The DISM log may have more detail - but I have no experience reading them.

I don't really know where to go from here, if I'm honest.

I'll ask someone else to look in and see - if they are back from holiday yet!
My System SpecsSystem Spec
04 Aug 2014   #7
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Got back last night

@asteppat, can you navigate to %windir%\winsxs and upload pending.xml (and similarly named files) please?
My System SpecsSystem Spec
04 Aug 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

(Thanks, Tom - Good holiday?)
My System SpecsSystem Spec
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 IE10 installation problems, code 9C59




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