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Windows 7: Code 800736B3

24 Jul 2014   #1
aaronislame

Windows 7 x64
 
 
Code 800736B3

Hello all, I am posting for my father-in-law who is having difficulty with these windows updates.

The error code is 800736B3.

I downloaded and ran SURT a few times, each time it reported success however the error is still active and there are 10 updates pending on windows update.

i also scanned several times sfc /scannow and nothing exciting came up.

Uploading my CBS.zip continues to time out so here is a link to google drive with the file:
https://drive.google.com/file/d/0B7V...it?usp=sharing

Thanks in advance for your help.


My System SpecsSystem Spec
.
24 Jul 2014   #2
aaronislame

Windows 7 x64
 
 

Thought it was fixed but i have the same error code again!
My System SpecsSystem Spec
24 Jul 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

This is (I think!) the full error text from ONE of the affected updates from your CBS log
Code:
2014-07-23 18:12:58, Info                  CBS    Exec: Installing Package: Package_2_for_KB2971850~31bf3856ad364e35~amd64~~6.1.1.1, Update: 2971850-8_neutral_GDR, InstallDeployment: amd64_f469fee58331ca8c29bdd1fb7b27d3ad_31bf3856ad364e35_6.1.7601.18493_none_526c523c56ac644f
2014-07-23 18:12:58, Info                  CBS    Appl: Selfupdate, Component: amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_0.0.0.0_none_97aa1982a51fe351 (6.1.7601.22296), elevation:2, lower version revision holder: 6.1.7601.18493
2014-07-23 18:12:58, Info                  CBS    Appl: Selfupdate, Component: amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_0.0.0.0_none_97aa1982a51fe351 (6.1.7601.22709), elevation:2, lower version revision holder: 6.1.7601.18493
2014-07-23 18:12:58, Info                  CBS    Setting ExecuteState key to: CbsExecuteStateInitiateRollback | CbsExecuteStateFlagAdvancedInstallersFailed
2014-07-23 18:12:58, Info                  CSI    000000c2 Performing 4 operations; 4 are not lock/unlock and follow:
  Install (5): flags: 0 tlc: [67a2a342156614f7ff42f898d63e8ab1, Version = 6.1.7601.18493, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:154{77}]"Package_1_for_KB2971850~31bf3856ad364e35~amd64~~6.1.1.1.2971850-2_neutral_GDR" ncdata: [l:4{2}]"17") thumbprint: (null)
  Install (5): flags: 0 tlc: [537af6d0a6002932c31b3efb9798d410, Version = 6.1.7601.18493, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:154{77}]"Package_2_for_KB2971850~31bf3856ad364e35~amd64~~6.1.1.1.2971850-4_neutral_GDR" ncdata: [l:4{2}]"16") thumbprint: (null)
  Install (5): flags: 0 tlc: [7e2e3d56c63c7e2242499cedbe83b2f2, Version = 6.1.7601.18493, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:154{77}]"Package_2_for_KB2971850~31bf3856ad364e35~amd64~~6.1.1.1.2971850-6_neutral_GDR" ncdata: [l:4{2}]"16") thumbprint: (null)
  Install (5): flags: 0 tlc: [f469fee58331ca8c29bdd1fb7b27d3ad, Version = 6.1.7601.18493, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:154{77}]"Package_2_for_KB2971850~31bf3856ad364e35~amd64~~6.1.1.1.2971850-8_neutral_GDR" ncdata: [l:2{1}]"2") thumbprint: (null)
2014-07-23 18:12:58, Error                 CSI    000000c3@2014/7/23:22:12:58.706 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(8701): Error STATUS_SXS_ASSEMBLY_NOT_FOUND originated in function ComponentStore::CRawStoreLayout::QueryComponentUnstagedFiles expression: (null)
[gle=0x80004005]
2014-07-23 18:12:58, Error                 CSI    000000c4 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #276323# from CCSDirectTransaction::PerformChangeAnalysis(...)[gle=0xd0150004]
2014-07-23 18:12:58, Error                 CSI    000000c5 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #276322# from CCSDirectTransaction::PrepareForCommit(...)[gle=0xd0150004]
2014-07-23 18:12:58, Error                 CSI    000000c6 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #276321# from CCSDirectTransaction::ExamineTransaction(...)[gle=0xd0150004]
2014-07-23 18:12:58, Error                 CSI    000000c7 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #276320# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0xd0150004]
2014-07-23 18:12:58, Error                 CSI    000000c8@2014/7/23:22:12:58.752 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(8701): Error STATUS_SXS_ASSEMBLY_NOT_FOUND originated in function ComponentStore::CRawStoreLayout::QueryComponentUnstagedFiles expression: (null)
[gle=0x80004005]
2014-07-23 18:12:58, Error                 CSI    000000c9 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #279423# from CCSDirectTransaction::PerformChangeAnalysis(...)[gle=0xd0150004]
2014-07-23 18:12:58, Error                 CSI    000000ca (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #279422# from CCSDirectTransaction::PrepareForCommit(...)[gle=0xd0150004]
2014-07-23 18:12:58, Error                 CSI    000000cb (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #279421# from CCSDirectTransaction::GenerateComponentChangeList(...)[gle=0xd0150004]
2014-07-23 18:12:58, Error                 CSI    000000cc (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #279420# from Windows::COM::CPendingTransaction::ExtractInformationFromRtlTransaction(...)[gle=0xd0150004]
2014-07-23 18:12:58, Error                 CSI    000000cd (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_NOT_FOUND) #276038# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x800736b3]
2014-07-23 18:12:58, Error                 CSI    000000ce (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_NOT_FOUND) #275680# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 102 (0x00000066), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x800736b3]
2014-07-23 18:12:58, Error                 CSI    000000cf (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_NOT_FOUND) #275679# 125137 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000066, pSink = NULL, disp = 0)
[gle=0x800736b3]
2014-07-23 18:12:58, Info                  CBS    Setting ExecuteState key to: ExecuteStateNone
2014-07-23 18:12:58, Info                  CBS    Setting RollbackFailed flag to 0
2014-07-23 18:12:58, Info                  CBS    Clearing HangDetect value
2014-07-23 18:12:58, Info                  CBS    Saved last global progress. Current: 0, Limit: 1, ExecuteState: ExecuteStateNone
2014-07-23 18:12:58, Error                 CBS    Exec: Failed to commit CSI transaction to execute changes. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]

Please upload your c:\Windows\windowsupdate.log file - it may give me more informaton
My System SpecsSystem Spec
.

24 Jul 2014   #4
aaronislame

Windows 7 x64
 
 

Here it is, Thanks!
My System SpecsSystem Spec
25 Jul 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I think we'll start with a sub-nuclear option

Please follow the instruction in this tutorial - Windows Update - Reset - Option 3 is the one you need.
My System SpecsSystem Spec
25 Jul 2014   #6
aaronislame

Windows 7 x64
 
 

Thanks again for your help. I did step 3, everything looked good. I restarted the computer, ran windows update, the updater downloaded the updates and the install failed again. I have the same error again. Would you like me to repost the initial information? or is the nuclear options a better way to go?
My System SpecsSystem Spec
26 Jul 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Before we go nuclear, I'd better have a look at the new logs - the CBS.log and windowsupdate.log please.
My System SpecsSystem Spec
26 Jul 2014   #8
aaronislame

Windows 7 x64
 
 

My System SpecsSystem Spec
Reply

 Code 800736B3




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