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Windows 7: Win7 product key disappeared

27 Jul 2014   #1
TNsteve

Windows 7 Home Premium SP1 64-bit
 
 
Win7 product key disappeared

I have a 2 yr old HP with Win7 Home Premium SP1 I bought from retail store with OEM software installed. All of a sudden, I am now getting the messages that my Windows o/s needs to be validated. Of course, the OEM CDs I got with the system are missing. I used Belarc Advisor to find the Windows Product Key, but when I try to reneter it on the Windows Activation screen, I get error message:

"Code: 0xC004C008

The activation server determined that the specified product key could not be used".


So, do I need to contact Microsoft maybe or ??? I get messages that the 30-day period has expired, but I can still (for now) use the computer.

Any help would be greatly appreciated! Thanks in advance.

Steve


My System SpecsSystem Spec
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27 Jul 2014   #2
TNsteve

Windows 7 Home Premium SP1 64-bit
 
 

btw - I did need to do a lot of cleanup tasks on it after that started. I ran a full MalwareBytes scan, deleted some stupid web browser toolbars and other general cleanup tasks. There are several free games that have been installed, so I'm guessing one of them had some nasties in it that caused the problem.
My System SpecsSystem Spec
27 Jul 2014   #3
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Please perform the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click Copy - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the tool here in your next reply
My System SpecsSystem Spec
.

27 Jul 2014   #4
TNsteve

Windows 7 Home Premium SP1 64-bit
 
 

Yeah. I have to remote into the system in question and they are away for the day. Hope to have that info up tomorrow. All I had was a few screen prints from they system info that are not as detailed as the MS Diagnostic Tool output.
My System SpecsSystem Spec
27 Jul 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The installed Key will almost certainly be the OEM_SLP Key - which can't be activated over the internet, as it's designed to self-activate every boot given the right circumstances. If the system breaks down then the Key from the COA sticker on the machine's case must be used instead.

Once we see the MGADiag report, we'll be able to say what part of the system has broken down, and may be able to fix it without using the COA Key (which may not work anyhow if there are serious problems)
My System SpecsSystem Spec
27 Jul 2014   #6
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

This is the COA Noel is talking about with the windows 7 activation key.
My System SpecsSystem Spec
27 Jul 2014   #7
TNsteve

Windows 7 Home Premium SP1 64-bit
 
 

Here's that diagnostic output.


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-RTB78-P4RD9-T7CVD
Windows Product Key Hash: lU73rgBcPfPMPy6GYYfFqLt2fhI=
Windows Product ID: 00359-OEM-8702911-53253
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {CC7D1372-124A-4148-9546-02A6D16C9D7C}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\PROGRA~2\AOLDES~1.7C\aol.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{CC7D1372-124A-4148-9546-02A6D16C9D7C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-T7CVD</PKey><PID>00359-OEM-8702911-53253</PID><PIDType>3</PIDType><SID>S-1-5-21-533238686-4265935610-2232264720</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>p6-2133w</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>7.16</Version><SMBIOSVersion major="2" minor="7"/><Date>20111216000000.000000+000</Date></BIOS><HWID>E70C3907018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-029-153253-02-1033-7601.0000-2072014
Installation ID: 012464327653922552983482500272662080093456716504709495
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: T7CVD
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 4
Trusted time: 7/27/2014 4:15:54 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C532
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:17:2014 23:28
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEAln0+HVJK7gjusurtuuTQ/UwBI1wAag==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
DBGP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
My System SpecsSystem Spec
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