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Windows 7: Windows 7 Pro x64 Not Genuine Pop-ups

02 Aug 2014   #1
tjg79

Windows 7 Professional x64 SP1
 
 
Windows 7 Pro x64 Not Genuine Pop-ups

Hi,

I'm getting indications that my Windows 7 Pro x64 software is not genuine. I've contacted Microsoft four times and they have confirmed the license and reactivated my already activated system.

I believe their reactivation efforts caused a corrupted slui.exe file, that was resolved in the below thread.

http://www.sevenforums.com/performan...can-t-fix.html

The corrupted slui.exe issue is resolved, but I still get the indications that my Windows is not Genuine.

The Microsoft Genuine Advantage Diagnostic Tool information follows:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-9CBQQ-CBRDX-4VBW4
Windows Product Key Hash: 4o79yMzf+5/lHKmwIiotxng2nPc=
Windows Product ID: 00371-OEM-9045181-41077
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {88569B0E-21CB-4760-A2CC-9595DA52037D}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{88569B0E-21CB-4760-A2CC-9595DA52037D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4VBW4</PKey><PID>00371-OEM-9045181-41077</PID><PIDType>3</PIDType><SID>S-1-5-21-764048772-141219837-185285450</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DX58SO__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>SOX5810J.86A.5600.2013.0729.2250</Version><SMBIOSVersion major="2" minor="5"/><Date>20130729000000.000000+000</Date></BIOS><HWID>92393407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>1B16FCA35E8C714</Val><Hash>Ox0izo7MjcnLKUdV4ul5G/4OhBY=</Hash><Pid>81605-906-5273533-65430</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-451-841077-02-1033-7601.0000-2132014
Installation ID: 021892549173720063162803583281194772514004932426885526
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 4VBW4
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 02-Aug-14 20:29:17
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: MgAAAAMAAAABAAEAAQACAAAAAgABAAEACrYw0kNG2mNsQ7K6xFcOLJyfvSCl9qae6oI=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   INTEL   DX58SO  
  FACP   INTEL   DX58SO  
  HPET   INTEL   DX58SO  
  MCFG   INTEL   DX58SO  
  WDDT   INTEL   DX58SO  
  ASF!   INTEL   DX58SO  
  SSDT   INTEL   SSDT  PM
  DMAR   INTEL   DX58SO  
  WDTT   INTEL   DX58SO  
  ASPT   INTEL   PerfTune
I'm seeking assistance to resolve this non-genuine Windows issue.

Thank you for your assistance.

Regards


My System SpecsSystem Spec
.
02 Aug 2014   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

My System SpecsSystem Spec
03 Aug 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's nothing wrong with the report - you shouldn't be seeing any non-genuine notifications?
Is it just the black background?
My System SpecsSystem Spec
.

03 Aug 2014   #4
tjg79

Windows 7 Professional x64 SP1
 
 

Quote   Quote: Originally Posted by NoelDP View Post
There's nothing wrong with the report - you shouldn't be seeing any non-genuine notifications?
Is it just the black background?
After I followed your Windows Repair instructions (properly) described in the referenced thread above for the corrupted slui.exe file and confirmed the fix with SFC, I did a complete disk clean-up and rebooted multiple times. On the first or second reboot, I saw the non-genuine indication in white text on the lower right corner of black screen just after the black Starting Windows screen. I've probably rebooted in excess of ten times and I only saw that text one time. After multiple reboots with no additional non-genuine indications I thought it was just a momentary blip that won't appear again unless I have another major issue or change some hardware. I've seen that text before after changing hardware.

Then, after about two hours after the fix, the following pop-up appeared again.

Attachment 327950

I just cancelled the pop-up and it hasn't reappeared yet, but that is the pattern. It will pop-up, I'll clear or cancel the pop-up and it will reappear in the next 24 to 48 hours.

I'll report the next time it pops-up by posting here.

Should I run the MGA diagnostic utility during the next non-genuine pop-up incident?

Regards
My System SpecsSystem Spec
03 Aug 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sounds like a race condition to me - check what's running in the background.
What AV are you using?
My System SpecsSystem Spec
03 Aug 2014   #6
tjg79

Windows 7 Professional x64 SP1
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Sounds like a race condition to me - check what's running in the background.
What AV are you using?
I'm running ESET Smart Security 7 and I have Windows Defender set to scan daily. I also have SuperAntiSpywarePro loaded, but it's not set to do any scanning. I've been running these AV programs for the past several years without any conflict issues.

As for what's running in the background, I've taken the following screen shot of the Task Manager Processes tab.

Attachment 327952
My System SpecsSystem Spec
03 Aug 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I'd have thought that ESET would switch Defender off? It may be a conflict there, as they could be fighting over the same file for checking at boot, and blocking the activation tests.
My System SpecsSystem Spec
03 Aug 2014   #8
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I would highly suggest turning Windows Defender off.

I'm surprised that Eset didn't turn it off.
My System SpecsSystem Spec
03 Aug 2014   #9
tjg79

Windows 7 Professional x64 SP1
 
 

About two weeks ago, I got a blue screen on shutdown. The instructions on the blue screen indicated that if this was the first time (it was) then just to restart Windows. I did and didn't see any issues.

I've checked with ESET on their forum and they indicated that ESET SS and Windows Defender are compatible. They work in conjunction together. I've been running ESET and Defender for the past five years (On Win XP before I upgraded to Win 7) and I haven't had any conflicts that I can recall.

I've also been running Intel RAID for the past five years without any issues that weren't a result of hdd hardware/firmware failures.
My System SpecsSystem Spec
03 Aug 2014   #10
tjg79

Windows 7 Professional x64 SP1
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
I attribute that issue to Microsoft reactivating my "fake" Windows 7. Microsoft Support insisted I pay for paid support to fix the SFC issue that was a result of their reactivation actions.
My System SpecsSystem Spec
Reply

 Windows 7 Pro x64 Not Genuine Pop-ups




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