Windows 7 Updates not installing

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  1. Posts : 32
    Windows 7 Home Premium 32bit 6.1.7601
    Thread Starter
       #11

    Here it is:

    https://www.dropbox.com/s/qf9pa8wrcg...%20%283%29.log

    This is the easiest way I have to post this. It´s pretty big.
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #12

    There's still this error showing in the CBS.log
    Code:
    2014-08-09 16:19:45, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB976933~31bf3856ad364e35~x86~~6.1.7601.17514, partially installed (true/false), 0
    2014-08-09 16:19:45, Info                  CBS    Failed to find package from aggreated XML string, package: Package_for_KB976933~31bf3856ad364e35~x86~fr-FR~6.1.7601.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2014-08-09 16:19:45, Info                  CBS    Failed to find package from deployment update [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2014-08-09 16:19:45, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~x86~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2014-08-09 16:19:45, Info                  CBS    Failed to evaluate external applicability for package update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2014-08-09 16:19:45, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    - although the SFC scan itself is clear.

    Please upload your C:\Windows\windowsupdate.log file and I'll see if that gives me some more clues.

    ALso, try installing the updates from the standalone installers...
    Download Security Update for Windows 7 (KB2973351) from Official Microsoft Download Center
    Download Update for Windows 7 (KB2973337) from Official Microsoft Download Center
    (the other one you can hide, as it's only relevant if you're planning to upgrade to Windows 8)
      My Computer


  3. Posts : 32
    Windows 7 Home Premium 32bit 6.1.7601
    Thread Starter
       #13

    https://www.dropbox.com/s/oi2dkx4ogp...dowsUpdate.log

    WindowsUpdate.log


    Nope. They will not install. Error on both.
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #14

    The error messages involved are
    Code:
    Line 7057: 2014-08-09 09:31:38:861 1012 df8 Report REPORT EVENT: {A951C576-676B-4710-85B5-D79EED96FC15} 2014-08-09 09:31:33:822-0700 1 182 101 {84BB1F22-983D-49A2-8DB6-BB5C31197E0D} 200 80073701  Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80073701: Actualización para Windows 7 (KB2952664).
     Line 7073: 2014-08-09 09:32:19:811 1012 df8 Report REPORT EVENT: {E39FC0EE-C9CF-44C8-B13C-CF7C686CB1B9} 2014-08-09 09:32:14:772-0700 1 182 101 {6651250B-82A3-4EF0-84BE-BDBE33AA7E84} 200 8007371b  Failure Content Install Installation Failure: Windows failed to install the following update with error 0x8007371b: Actualización de seguridad para Windows 7 (KB2973351).
     Line 7238: 2014-08-09 09:33:21:099 1012 df8 Report REPORT EVENT: {E22D5C36-07FF-4F29-B220-22111FD01927} 2014-08-09 09:33:02:274-0700 1 182 101 {460E684D-4ACF-48E5-997C-3D2AB02F55D1} 200 8007371b  Failure Content Install Installation Failure: Windows failed to install the following update with error 0x8007371b: Actualización para Windows 7 (KB2973337)
    The 0x8007371b is an awkward one - and tends often to need a repair install, but we'll see what we can do with it...

    Please open an Elevated Command Prompt.
    At the prompt, enter the following commands...

    fsutil resource setautoreset true %systemdrive%\
    attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
    del %SystemRoot%\System32\Config\TxR\*



    Wait 10minutes, then reboot.
    Now wait another 10 minutes.
    Then run another CheckSUR scan and post the new CheckSUR.log file.
    Then do a new Check for Updates, and attempt only to install KB2973351 - what happens?


    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
      My Computer


  5. Posts : 32
    Windows 7 Home Premium 32bit 6.1.7601
    Thread Starter
       #15

    Here it is:


    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 25.0
    2014-08-10 19:15

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 704
    No errors detected

    I checked for updates, as you said, and tried only to install KB2973351. It did not install and got the same error code 8007371b. Now I did make an observation that might interest you before this. When I ran those commands on the cmd program, when I pressed "enter" I read down the list of commands as the came out, line by line, and it said "access denied" on each one. Thought this might help you.
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #16

    Hmmm - let's check permissions, then... (did you run the commands from an Elevated Command prompt? - That response I would expect if you ran it from a normal prompt)

    In an Elevated Command Prompt, run the following command, and post the results

    ICACLS %SystemRoot%\System32\Config\TxR /T
      My Computer


  7. Posts : 32
    Windows 7 Home Premium 32bit 6.1.7601
    Thread Starter
       #17

    You are going to have to explain to me what an elevated command prompt is or what the difference is an how to do it or how to get there.
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #18

    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


  9. Posts : 32
    Windows 7 Home Premium 32bit 6.1.7601
    Thread Starter
       #19

    Microsoft Windows [Versión 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. Reservados todos los derechos.

    C:\windows\system32>ICACLS %SystemRoot%\System32\Config\TxR /T
    C:\windows\System32\Config\TxR NT SERVICE\TrustedInstallerI)(OI)(CI)(F)
    BUILTIN\AdministratorsI)(OI)(CI)(F)
    NT AUTHORITY\SYSTEMI)(OI)(CI)(F)
    TodosI)(OI)(CI)(F)
    BUILTIN\UsersI)(OI)(CI)(F)
    CREATOR OWNERI)(OI)(CI)(IO)(F)

    C:\windows\System32\Config\TxR\{aaa673c6-8e09-11e3-8615-806e6f6e6963}.TxR.0.regt
    rans-ms NT AUTHORITY\SYSTEMF)

    BUILTIN\AdministratorsF)

    C:\windows\System32\Config\TxR\{aaa673c6-8e09-11e3-8615-806e6f6e6963}.TxR.1.regt
    rans-ms NT AUTHORITY\SYSTEMF)

    BUILTIN\AdministratorsF)

    C:\windows\System32\Config\TxR\{aaa673c6-8e09-11e3-8615-806e6f6e6963}.TxR.2.regt
    rans-ms NT AUTHORITY\SYSTEMF)

    BUILTIN\AdministratorsF)

    C:\windows\System32\Config\TxR\{aaa673c6-8e09-11e3-8615-806e6f6e6963}.TxR.blf NT
    AUTHORITY\SYSTEMF)
    BU
    ILTIN\AdministratorsF)

    C:\windows\System32\Config\TxR\{aaa673c7-8e09-11e3-8615-806e6f6e6963}.TM.blf NT
    AUTHORITY\SYSTEMF)
    BUI
    LTIN\AdministratorsF)

    C:\windows\System32\Config\TxR\{aaa673c7-8e09-11e3-8615-806e6f6e6963}.TMContaine
    r00000000000000000001.regtrans-ms NT AUTHORITY\SYSTEMF)

    BUILTIN\AdministratorsF)

    C:\windows\System32\Config\TxR\{aaa673c7-8e09-11e3-8615-806e6f6e6963}.TMContaine
    r00000000000000000002.regtrans-ms NT AUTHORITY\SYSTEMF)

    BUILTIN\AdministratorsF)

    Se procesaron correctamente 8 archivos; error al procesar 0 archivos

    C:\windows\system32>

    ---------------------------------------------------------------------------------------------------

    You may notice my language is Spanish, but I do have English installed.
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #20

    Those all look OK - the access denied may have been because they were in use at the time.

    The initial command in the set I posted earlier should in theory have forced a rebuild anyhow, on reboot - so we can try WU again and see if it's working now.
      My Computer


 
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