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Windows 7: Windows 7 Updates not installing

02 Aug 2014   #1

Windows 7 Home Premium 32bit 6.1.7601
 
 
Windows 7 Updates not installing

The following updates are not installing on my Windows 7 32 bit laptop:

KB2973351 KB2952664
KB2973337


I have tried everything from Ccleaner to the Readiness Tool and scanned my SFC files and got this:


Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_1_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.mum
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_3_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.mum
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB2952664_SP1~31bf3856ad364e35~x86~~6.1.1.3.mum
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.mum

Checking Component Store
(f) CSI Payload File Missing 0x00000000 Kalimba.mp3 x86_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_aa2ab686137b7805
(f) CSI Payload File Missing 0x00000000 desktop.ini x86_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_aa2ab686137b7805
(f) CSI Payload File Missing 0x00000000 Maid with the Flaxen Hair.mp3 x86_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_aa2ab686137b7805
(f) CSI Payload File Missing 0x00000000 Sleep Away.mp3 x86_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_aa2ab686137b7805
(f) CSI Payload File Missing 0x00000000 Clip_1080_5sec_VC1_15mbps.wmv x86_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_af1634e068c5508e
(f) CSI Payload File Missing 0x00000000 Clip_480_5sec_6mbps_h264.mp4 x86_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_af1634e068c5508e
(f) CSI Payload File Missing 0x00000000 winsat.wmv x86_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_af1634e068c5508e
(f) CSI Payload File Missing 0x00000000 Clip_1080_5sec_MPEG2_HD_15mbps.mpg x86_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_af1634e068c5508e
(f) CSI Payload File Missing 0x00000000 Clip_1080_5sec_10mbps_h264.mp4 x86_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_af1634e068c5508e
(f) CSI Payload File Missing 0x00000000 winsatencode.wmv x86_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_af1634e068c5508e
(f) CSI Payload File Missing 0x00000000 Clip_480i_5sec_6mbps_new.mpg x86_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_af1634e068c5508e
(f) CSI Payload File Missing 0x00000000 Clip_480p_5sec_6mbps_new.mpg x86_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_af1634e068c5508e
(f) CSI Payload File Missing 0x00000000 desktop.ini x86_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_f583837f77a63ec7
(f) CSI Payload File Missing 0x00000000 Wildlife.wmv x86_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_f583837f77a63ec7
(f) CSI Payload File Missing 0x00000000 Koala.jpg x86_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_974f72e1e322d188
(f) CSI Payload File Missing 0x00000000 Jellyfish.jpg x86_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_974f72e1e322d188
(f) CSI Payload File Missing 0x00000000 SampleRes.dll x86_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_974f72e1e322d188
(f) CSI Payload File Missing 0x00000000 desktop.ini x86_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_974f72e1e322d188
(f) CSI Payload File Missing 0x00000000 Desert.jpg x86_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_974f72e1e322d188
(f) CSI Payload File Missing 0x00000000 Lighthouse.jpg x86_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_974f72e1e322d188
(f) CSI Payload File Missing 0x00000000 Tulips.jpg x86_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_974f72e1e322d188
(f) CSI Payload File Missing 0x00000000 Chrysanthemum.jpg x86_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_974f72e1e322d188
(f) CSI Payload File Missing 0x00000000 Hydrangeas.jpg x86_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_974f72e1e322d188
(f) CSI Payload File Missing 0x00000000 Penguins.jpg x86_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_974f72e1e322d188
(f) CSI Payload File Missing 0x00000000 desktop.ini x86_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_5a9b169fb8adc6cc
(f) CSI Payload File Missing 0x00000000 win7_scenic-demoshort_raw.wtv x86_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_5a9b169fb8adc6cc
(f) CSI Payload File Missing 0x00000000 boot.sdi x86_microsoft-windows-winre-recoverytools_31bf3856ad364e35_6.1.7601.17514_none_d7553e5fcf6b6373

Summary:
Seconds executed: 702
Found 31 errors
CSI Payload File Missing Total count: 27
CBS MUM Missing Total count: 4

Unavailable repair files:
servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.mum
servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.mum
servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~x86~~6.1.1.3.mum
servicing\packages\Package_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.mum
servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.cat
servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.cat
servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~x86~~6.1.1.3.cat
servicing\packages\Package_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.cat

Can anyone help me with this problem?


My System SpecsSystem Spec
.

03 Aug 2014   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

By the looks of it, you've been using Advanced System Destruction Care.

I'll post a fix for the package errors a bit later, and a second for the payload files after that. (Have to set up a different VM for x86)
My System SpecsSystem Spec
04 Aug 2014   #3

Windows 7 Home Premium 32bit 6.1.7601
 
 

Erase Advance SC first before doing this?
My System SpecsSystem Spec
.


04 Aug 2014   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I think it would be a good idea, yes - and any other software from Iobit or Uniblue
My System SpecsSystem Spec
07 Aug 2014   #5

Windows 7 Home Premium 32bit 6.1.7601
 
 

This is my Check.SUR log now:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-08-06 16:41

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_1_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.mum
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_3_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.mum
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB2952664_SP1~31bf3856ad364e35~x86~~6.1.1.3.mum
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.mum

Checking Component Store

Summary:
Seconds executed: 884
Found 4 errors
CBS MUM Missing Total count: 4

Unavailable repair files:
servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.mum
servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.mum
servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~x86~~6.1.1.3.mum
servicing\packages\Package_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.mum
servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.cat
servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.cat
servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~x86~~6.1.1.3.cat
servicing\packages\Package_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.cat

-------------------------------------------------------------------------------------------------------------------
This is my CheckSUR.Persist log now:


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-08-06 16:41

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_1_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.mum
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_3_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.mum
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB2952664_SP1~31bf3856ad364e35~x86~~6.1.1.3.mum
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.mum

Checking Component Store

Summary:
Seconds executed: 884
Found 4 errors
CBS MUM Missing Total count: 4

Unavailable repair files:
servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.mum
servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.mum
servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~x86~~6.1.1.3.mum
servicing\packages\Package_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.mum
servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.cat
servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.cat
servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~x86~~6.1.1.3.cat
servicing\packages\Package_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.cat


What are these .cat and .mum files?
My System SpecsSystem Spec
08 Aug 2014   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The CAT files are the security certificates for updates - the MUM files define which files to apply the certificates to.


That looks a lot better - I'll post a fix for the remaining ones later.
My System SpecsSystem Spec
09 Aug 2014   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've uploaded a file - mcgaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder mcgaa in the same place.
Open this folder - there should be one folder inside it ( Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages


Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
09 Aug 2014   #8

Win7 32bit Ultimate
 
 

Hi how r u
My System SpecsSystem Spec
09 Aug 2014   #9

Windows 7 Home Premium 32bit 6.1.7601
 
 

This is what I got:


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-08-09 08:35

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 640
No errors detected

---------------------------------------------------------------------------------------------------

BUT: I am still getting error codes for the famous 3 KBs when trying to update them. (2973351, 2952664 and 2973337).

The error codes are now 2!! 8007371b and 80073701.

Any reasons why now that all my files are fixed and the CheckSur log looks good?
My System SpecsSystem Spec
09 Aug 2014   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

All sorts of reasons!

Please run SFC /SCANNOW again, and post the new CBS.log file.
My System SpecsSystem Spec
Reply

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