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Windows 7: Can't update to IE11 9C59 error

03 Aug 2014   #1
marcofa

window 7 pro 64
 
 
Can't update to IE11 9C59 error

I can't update to IE11 from IE9
Error 9C59
Enclosed CBS splitted file
Window 7 pro
Intel i 7-3820
Motherb Asus P9X79 pro
Memori 8 Gb Corsair
Disk n. 3 raid5 1Tb ST1000 DM003
Nvidia geforce GTS450
Thank you for help
Marco


My System SpecsSystem Spec
.
04 Aug 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Your Zip files appear to be broken - how did you create them?

You cannot simply split files.

You need to copy the entire CBS folder to your desktop, then remove the older CBSPersist files, compress the rest and upload the compressed file without changing it in any way.
My System SpecsSystem Spec
05 Aug 2014   #3
marcofa

window 7 pro 64
 
 

Enclosed CBS file according your suggestion.
Thank you
Marco
My System SpecsSystem Spec
.

05 Aug 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmm- no errors in CheckSUR, and only minor errors in the CBS.log.
Please zip the CBSpersist cab files individually, and upload them (the forum doesn't like .cab files)
My System SpecsSystem Spec
05 Aug 2014   #5
marcofa

window 7 pro 64
 
 

Enclosed CBSPersist
Marco
My System SpecsSystem Spec
05 Aug 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The SFC scan - when I eventually found it - was clear.
There are no really significant errors in the CBS logs - although there are a number of this type of error...
Code:
2014-08-03 03:03:21, Info                  CBS    Session: 30387894_3093010380 initialized by client WindowsUpdateAgent.
2014-08-03 03:03:21, Info                  CBS    Identity missing version. [HRESULT = 0x80070057 - E_INVALIDARG]
2014-08-03 03:03:21, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
I'll have to do some research and see if I can narrow down the problem, since CheckSUR normally picks up on Identity problems, but is obviously missing this one.

In the meantime, pleas upload the following files (if they exist) so I can use them as aids

C:\Windows\windowsupdate.log
C:\Windows\IE9_main.log
C:\Windows\IE10_main.log
C:\Windows\IE11_main.log
My System SpecsSystem Spec
05 Aug 2014   #7
marcofa

window 7 pro 64
 
 

Files you say dont exist.
I found in Logs where CBS is located, enclosed files.
Marco
My System SpecsSystem Spec
08 Aug 2014   #8
marcofa

window 7 pro 64
 
 

There is a hope to solve the problem?
Can I do something else?
Marco
My System SpecsSystem Spec
08 Aug 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Odd that the files don't exist - they should have been created when any attempt was made to install one of the IE versions.

You appear to have WinPatrol and Spybot running in the background - I would suggest disabling them (and also possibly your anti-virus) before trying the update again
My System SpecsSystem Spec
08 Aug 2014   #10
marcofa

window 7 pro 64
 
 

Ok for Spybot and Nod32.
Regarding Winpatrol, I realized now that the icon has disappeared from the bottom right toolbar and also from installed program list in control panel, in Start and in C: programs no file related.
I have to solve this problem before trying again IE11?
Marco
My System SpecsSystem Spec
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 Can't update to IE11 9C59 error




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