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Windows 7: Avast! boot scan seems to have caused a windows not genuine error.

03 Aug 2014   #1
Jaxion08

Windows 7 Home Premium x64
 
 
Avast! boot scan seems to have caused a windows not genuine error.

Long story inbound. I mostly want to know that my windows validation whatever is ok, but any help on the rest of this is highly welcome.

For the past week or so my startup time has been very slow. After seeing the blue welcome screen I would just get a black screen and mouse, no desktop or anything. After a minute or two of letting it sit there it would start normally and run completely fine I couldn't figure out what was causing it. Now, last night I got a popup from avast! saying something along the lines of 'you have 3 PUPs and 9 internal system settings that may be slowing down your computer' with an encouragement to buy the premium version. I've never had avast! bug me like that and thought it was pretty fishy so I uninstalled avast! and restarted. My computer started up at normal speeds again. I'm not sure if a virus caused this or not, but I ran malwarebytes anti-malware in safe mode and didn't find anything, then I downloaded and installed avast! again and ran a bootscan, which just flagged a couple of potentially unwanted programs, but didn't really find anything. Then when windows started up it said something like "preparing your desktop" after the welcome screen, and then it dropped me into a temporary guest account or something and said windows is not genuine. I restarted the computer again and it put me back on my user account and everything looks fine, but I just want to know what's going on.

I did notice that for some reason avast! was trying to update other programs and other things like that that only premium members are supposed to have. When I reinstalled avast! I made sure to uncheck the things that are supposed to be premium only. Maybe last time I updated I was put on some kind of free trial without realizing it and all the extra crap was slowing my start times?

I feel like I might be fine now, but I feel very unsure and I still want to know what the heck went wrong when I ran the bootscan and got the "windows is not genuine"



Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-FHFX7-3TRHV-CY2CF
Windows Product Key Hash: 0boUryyH/eO28cOiPBPCGjobjcc=
Windows Product ID: 00359-OEM-8703352-34817
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {AB89CD44-2848-4E8F-9277-9F2B30AC2844}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office  Diagnostics:  025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office  Details:  <GenuineResults><MachineData><UGUID>{AB89CD44-2848-4E8F-9277-9F2B30AC2844}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CY2CF</PKey><PID>00359-OEM-8703352-34817</PID><PIDType>3</PIDType><SID>S-1-5-21-918349172-1652135000-312629703</SID><SYSTEM><Manufacturer>Gigabyte  Technology Co.,  Ltd.</Manufacturer><Model>P55-USB3</Model></SYSTEM><BIOS><Manufacturer>Award  Software International,  Inc.</Manufacturer><Version>F8</Version><SMBIOSVersion  major="2"  minor="4"/><Date>20100810000000.000000+000</Date></BIOS><HWID>6AFF3F07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central  Standard  Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>   

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-033-534817-02-1033-7600.0000-0242012
Installation ID: 001424267781614181371752258550133175712041771056698405
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: CY2CF
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 8/3/2014 8:12:27 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:15:2014 13:18
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAQACAAAAAQABAAEAln36GET8do0oYICWQsYIssTgwo9GlBC3muJ2Vg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            GBT           GBTUACPI
  FACP            GBT           GBTUACPI
  HPET            GBT           GBTUACPI
  MCFG            GBT           GBTUACPI
  EUDS            GBT           
  MATS            GBT           
  TAMG            GBT           GBT   B0
  SSDT            INTEL        PPM RCM



My System SpecsSystem Spec
.
03 Aug 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

There is no problem with the validation...everything looka completely normal. The only thing I can guess at is that Avast got a bit aggressive with the system - its common on some systems running different anti-malware.

These tend to be infrequent, but to be safe make an image of the system using Macrium in case yiu ever have restore.
My System SpecsSystem Spec
03 Aug 2014   #3
Jaxion08

Windows 7 Home Premium x64
 
 

Do you think it's unlikely any of this was caused by malware since both scans failed to find anything? Should I just stop worrying about it?

edit: oh, and I have an external hard drive backing things up
My System SpecsSystem Spec
.

03 Aug 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Yes. I think its unlikely, but it wouldn't hurt to get another opinion. Try the ESET online scanner.
My System SpecsSystem Spec
Reply

 Avast! boot scan seems to have caused a windows not genuine error.




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