Avast! boot scan seems to have caused a windows not genuine error.


  1. Posts : 2
    Windows 7 Home Premium x64
       #1

    Avast! boot scan seems to have caused a windows not genuine error.


    Long story inbound. I mostly want to know that my windows validation whatever is ok, but any help on the rest of this is highly welcome.

    For the past week or so my startup time has been very slow. After seeing the blue welcome screen I would just get a black screen and mouse, no desktop or anything. After a minute or two of letting it sit there it would start normally and run completely fine I couldn't figure out what was causing it. Now, last night I got a popup from avast! saying something along the lines of 'you have 3 PUPs and 9 internal system settings that may be slowing down your computer' with an encouragement to buy the premium version. I've never had avast! bug me like that and thought it was pretty fishy so I uninstalled avast! and restarted. My computer started up at normal speeds again. I'm not sure if a virus caused this or not, but I ran malwarebytes anti-malware in safe mode and didn't find anything, then I downloaded and installed avast! again and ran a bootscan, which just flagged a couple of potentially unwanted programs, but didn't really find anything. Then when windows started up it said something like "preparing your desktop" after the welcome screen, and then it dropped me into a temporary guest account or something and said windows is not genuine. I restarted the computer again and it put me back on my user account and everything looks fine, but I just want to know what's going on.

    I did notice that for some reason avast! was trying to update other programs and other things like that that only premium members are supposed to have. When I reinstalled avast! I made sure to uncheck the things that are supposed to be premium only. Maybe last time I updated I was put on some kind of free trial without realizing it and all the extra crap was slowing my start times?

    I feel like I might be fine now, but I feel very unsure and I still want to know what the heck went wrong when I ran the bootscan and got the "windows is not genuine"



    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-FHFX7-3TRHV-CY2CF
    Windows Product Key Hash: 0boUryyH/eO28cOiPBPCGjobjcc=
    Windows Product ID: 00359-OEM-8703352-34817
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {AB89CD44-2848-4E8F-9277-9F2B30AC2844}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office  Diagnostics:  025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office  Details:  <GenuineResults><MachineData><UGUID>{AB89CD44-2848-4E8F-9277-9F2B30AC2844}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CY2CF</PKey><PID>00359-OEM-8703352-34817</PID><PIDType>3</PIDType><SID>S-1-5-21-918349172-1652135000-312629703</SID><SYSTEM><Manufacturer>Gigabyte  Technology Co.,  Ltd.</Manufacturer><Model>P55-USB3</Model></SYSTEM><BIOS><Manufacturer>Award  Software International,  Inc.</Manufacturer><Version>F8</Version><SMBIOSVersion  major="2"  minor="4"/><Date>20100810000000.000000+000</Date></BIOS><HWID>6AFF3F07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central  Standard  Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>   
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-033-534817-02-1033-7600.0000-0242012
    Installation ID: 001424267781614181371752258550133175712041771056698405
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: CY2CF
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 8/3/2014 8:12:27 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:15:2014 13:18
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAQACAAAAAQABAAEAln36GET8do0oYICWQsYIssTgwo9GlBC3muJ2Vg==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
      EUDS            GBT           
      MATS            GBT           
      TAMG            GBT           GBT   B0
      SSDT            INTEL        PPM RCM
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    There is no problem with the validation...everything looka completely normal. The only thing I can guess at is that Avast got a bit aggressive with the system - its common on some systems running different anti-malware.

    These tend to be infrequent, but to be safe make an image of the system using Macrium in case yiu ever have restore.
      My Computer


  3. Posts : 2
    Windows 7 Home Premium x64
    Thread Starter
       #3

    Do you think it's unlikely any of this was caused by malware since both scans failed to find anything? Should I just stop worrying about it?

    edit: oh, and I have an external hard drive backing things up
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    Yes. I think its unlikely, but it wouldn't hurt to get another opinion. Try the ESET online scanner.
      My Computer


 

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