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Windows 7: Windows Update keeps failing to update

05 Aug 2014   #1
yildizabdullah

Windows 7 Home Premium 64-bit
 
 
Windows Update keeps failing to update

Windows Update tries to install the same updates repeatedly and always fails. I've tried to run Microsoft Fix it but it didn't help.


My System SpecsSystem Spec
.
05 Aug 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
06 Aug 2014   #3
yildizabdullah

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
Please see the attached file.
My System SpecsSystem Spec
.

06 Aug 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The SFC scan shows no problems. There are no significant errors in the CBS.log
There is no CheckSUR log in your upload??
My System SpecsSystem Spec
07 Aug 2014   #5
yildizabdullah

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
The SFC scan shows no problems. There are no significant errors in the CBS.log
There is no CheckSUR log in your upload??
I've downloaded Windows6.1-KB947821-v33-x86.msu and when I try to execute it it gives the following error:
My System SpecsSystem Spec
07 Aug 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmm - Open an Elevated Command Prompt, and run the following commands...

ICACLS C:\Windows\Temp
ATTRIB C:\Windows\Temp\CheckSUR
ICACLS C:\Windows\Temp\CheckSUR

Post the results


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
09 Aug 2014   #7
yildizabdullah

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Hmm - Open an Elevated Command Prompt, and run the following commands...

ICACLS C:\Windows\Temp
ATTRIB C:\Windows\Temp\CheckSUR
ICACLS C:\Windows\Temp\CheckSUR

Post the results
Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>ICACLS C:\Windows\Temp
C:\Windows\Temp BUILTIN\Users:(CI)(S,WD,AD,X)
                BUILTIN\Administrators:(F)
                BUILTIN\Administrators:(OI)(CI)(IO)(F)
                NT AUTHORITY\SYSTEM:(F)
                NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)
                CREATOR OWNER:(OI)(CI)(IO)(F)
                BUILTIN\Users:(OI)(CI)(RX)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ATTRIB C:\Windows\Temp\CheckSUR
File not found - C:\Windows\Temp\CheckSUR

C:\Windows\system32>ICACLS C:\Windows\Temp\CheckSUR
C:\Windows\Temp\CheckSUR: The system cannot find the file specified.
Successfully processed 0 files; Failed processing 1 files
My System SpecsSystem Spec
09 Aug 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You have some odd permissions there.
For some reason it's inheriting ReadOnly permissions and passing them down - and it's this that may be causing your problem.
Let's check the Windows folder and System32 folder as well, before attempting to fix things...

In an Elevated Command Prompt, run the following commands, and post the results.

ICACLS C:\Windows
ICACLS C:\Windows\System32
My System SpecsSystem Spec
09 Aug 2014   #9
yildizabdullah

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
You have some odd permissions there.
For some reason it's inheriting ReadOnly permissions and passing them down - and it's this that may be causing your problem.
Let's check the Windows folder and System32 folder as well, before attempting to fix things...

In an Elevated Command Prompt, run the following commands, and post the results.

ICACLS C:\Windows
ICACLS C:\Windows\System32
Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>ICACLS C:\Windows
C:\Windows NT SERVICE\TrustedInstaller:(F)
           NT SERVICE\TrustedInstaller:(CI)(IO)(F)
           NT AUTHORITY\SYSTEM:(M)
           NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)
           BUILTIN\Administrators:(M)
           BUILTIN\Administrators:(OI)(CI)(IO)(F)
           BUILTIN\Users:(RX)
           BUILTIN\Users:(OI)(CI)(IO)(GR,GE)
           CREATOR OWNER:(OI)(CI)(IO)(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ICACLS C:\Windows\System32
C:\Windows\System32 NT SERVICE\TrustedInstaller:(F)
                    NT SERVICE\TrustedInstaller:(CI)(IO)(F)
                    NT AUTHORITY\SYSTEM:(M)
                    NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)
                    BUILTIN\Administrators:(M)
                    BUILTIN\Administrators:(OI)(CI)(IO)(F)
                    BUILTIN\Users:(RX)
                    BUILTIN\Users:(OI)(CI)(IO)(GR,GE)
                    CREATOR OWNER:(OI)(CI)(IO)(F)

Successfully processed 1 files; Failed processing 0 files
My System SpecsSystem Spec
09 Aug 2014   #10
yildizabdullah

Windows 7 Home Premium 64-bit
 
 

I forgot to tell you that I'm using Remote Desktop Connection on another Windows 7 machine to connect to the machine I've trouble with. However, it gives the same error when I try to run the same .msu file locally.
My System SpecsSystem Spec
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