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Windows 7: Failed to update KB2667402 (and more) with two error codes

10 Aug 2014   #11

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Download Update for Windows 7 for x64-based Systems (KB2750841) from Official Microsoft Download Center
This is the one most likely to have caused your problem last time - it deals with a problem in IPv6 so may affect that area.

..

post the output, then try the update.
Made a System recovery point. And here is the .txt with the command output:

https://www.dropbox.com/s/ii9yo7p5lw...d%20output.txt

I made a comment about the WiFI-USB-Stick. It's not my main entrance to the internet.
I use primarily the cabel.

Now I try updating it.

Edit: Told em to restart. Doing it now.

Edit: Worked, uploading some logs in a few secs.

Edit: Here it is!

Short info: A few seconds after loggin into my account, the Internet connection didn't work for some seconds (earlier it was here almost immediately). But I don't think it's something to worry. Just for the record.




Attached Files
File Type: log CheckSUR.log (2.9 KB, 3 views)
File Type: log CheckSUR.persist.log (76.6 KB, 0 views)
File Type: log WindowsUpdate.log (1.17 MB, 1 views)
My System SpecsSystem Spec
.

10 Aug 2014   #12

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

My System SpecsSystem Spec
10 Aug 2014   #13

Windows 7 Professional x64
 
 

Thank you, worked fine so far!

Here are the new files and the updates left to do. (attachment)

P.S. I'm afk for maybe half an hour or a bit more.


Attached Thumbnails
Failed to update KB2667402 (and more) with two error codes-windowsupdate_important2.png  
Attached Files
File Type: log CheckSUR.log (2.9 KB, 0 views)
File Type: log CheckSUR.persist.log (76.6 KB, 0 views)
File Type: log WindowsUpdate.log (1.21 MB, 0 views)
My System SpecsSystem Spec
.


10 Aug 2014   #14

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

My System SpecsSystem Spec
10 Aug 2014   #15

Windows 7 Professional x64
 
 

Hello, I'm back.

Thank you for your answer.

Sadly I had a problem. I switched off my computer but forgot do disable the download..
so it installed the rest of the updates. Had the problem with internet conectivity again.
After a rollback it works fine again.

So, to the updates:

The first and the second worked fine, but the third one made problems again.
No internet connection.

I'll attache the logs after the bad update (name begins with "during???.log" and ".png")
and after the rollback. (name begins with "after???.log")

Edit: I slowly start believing KB2961072 hates me. haha


Attached Thumbnails
Failed to update KB2667402 (and more) with two error codes-duringerror-0x80080005.png  
Attached Files
File Type: log duringCheckSUR.log (2.9 KB, 1 views)
File Type: log duringCheckSUR.persist.log (76.6 KB, 0 views)
File Type: log duringWindowsUpdate.log (1.30 MB, 0 views)
File Type: log afterCheckSUR.log (393 Bytes, 1 views)
File Type: log afterCheckSUR.persist.log (77.0 KB, 0 views)
File Type: log afterWindowsUpdate.log (1.32 MB, 1 views)
My System SpecsSystem Spec
10 Aug 2014   #16

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

SO - we now know that its KB2961072 that's causing the problem, and everything else is installed still??

The Windowsupdate.log is - as usual - confusing.

he error appears to be
Code:
2014-08-11 17:33:49:219 1068 448 Handler Post-reboot status for package Package_for_KB2961072~31bf3856ad364e35~amd64~~6.1.1.1: 0x800f0816.
The 0x800f0816 error code translates as CBS_E_DPX_JOB_STATE_SAVED - which doesn't appear to be a notable error!
It appears to be related to this error...
Code:
 Line 11117: 2014-08-11 17:12:18:149 1048 c94 Agent WARNING: WU client fails CClientCallRecorder::RemoveService with error 0x80248014
Since this is a low-level driver update, I suspect that maybe your security software is getting in the way - try a Clean Boot, and installing the update from there.
How to perform a clean boot in Windows
My System SpecsSystem Spec
10 Aug 2014   #17

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Since this is a low-level driver update, I suspect that maybe your security software is getting in the way - try a Clean Boot, and installing the update from there.
How to perform a clean boot in Windows
Edit: Oh forgot, yes, everything is installed except that one.
Edit 2: It just deletes the Micosoft Essentials definition update, but I can install it without problems trough the Programm itself.

Sadly no success. I'll attach the new logs.

Is there another .log or DxDiag which I could post to help?

Oh and in WindowsUpdate.log is something written about "C:\Windows\SoftwareDistribution".
I could attache "ReportingEvents.log" or some of the files from
"C:\Windows\SoftwareDistribution\DataStore\Logs" if it helps too.

Haha I feel sorry for not being able to be more useful in this case.
Normally it appears that I can solve lots of issues.


Attached Images
 
Attached Files
File Type: log CheckSUR.log (393 Bytes, 0 views)
File Type: log CheckSUR.persist.log (77.0 KB, 0 views)
File Type: log WindowsUpdate.log (1.34 MB, 0 views)
My System SpecsSystem Spec
10 Aug 2014   #18

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Hmmm - that error in your screenshot is an Access Denied one, I think - and may well be in the registry.

Let's see if I'm right...
Create a System Restore Point
Please open Regedit (carefully! _ errors made there cannot be undone!)

Navigate to the HKEY_LOCAL_MACHINE\SYSTEM\Services\AFD branch, and right-click on the entry (for AFD itself) - select Permissions
What are the listed users, and what permissions does each have?
Do the same for HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_AFD

Close regedit

Run the following commands in an Elevated Command Prompt, and post the results.

REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_AFD /S
REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AFD /S
ICACLS C:\Windows\System32\drivers\afd.sys
ATTRIB C:\Windows\System32\drivers\afd.sys




Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
10 Aug 2014   #19

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Navigate to the HKEY_LOCAL_MACHINE\SYSTEM\Services\AFD branch, and right-click on the entry (for AFD itself) - select Permissions
What are the listed users, and what permissions does each have?
Do the same for HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_AFD
It seems like there is no "HKEY_LOCAL_MACHINE\SYSTEM\Services\".
I couldn't find anythign with the searchterm "\AFD". Do you have a clue where to look?
I'll wait for your before I proceed to be sure I don't mess up the registry.

Under "HKEY_LOCAL_MACHINE\SYSTEM\" there are
ControlSet001
ControlSet002
CurrenControlSet
MountDevices
RNG
Select
Setup
WPA

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_AFD permissions are:

Everyone
Ownership rights
System

There are also only two admin accounts (my main admin and a backup admin) and one normal user, made by me.
My System SpecsSystem Spec
10 Aug 2014   #20

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Sorry - brain-fart!
Should have been

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AFD


What rights do each user have (in the bottom section of the popup)?
My System SpecsSystem Spec
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