Failed to update KB2667402 (and more) with two error codes

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  1. Posts : 14
    Windows 7 Professional x64
       #1

    Failed to update KB2667402 (and more) with two error codes


    Hello everyone!

    First:

    I'm new in here and not an native speaker, so please don't beat me if not everything is 100% correct. :P
    Just correct me, thank you!

    About my problem:

    Sadly the list was too long for the title, so here is the list:

    KBs:
    KB2667402
    KB2849470
    KB2864202
    KB2868038
    KB2961072
    KB2888049
    KB2750841


    Error codes:
    Code 800B0100
    Code 8024200D
    (as far as I know it could mean my PC shut off during an update)

    Here some background infromations:

    Two months ago someone destroyed my PC, since the beginning of august I'm finally able to build my new desktop PC. In this process I tried to reuse my old HDDs (bothe WD Green 2TBs, both work fine), which was succesfull. Shouldn't be to important but just to be safe.

    In the process of preparing windows 7 (Professional x64) I had some driver problems (motherboard) because I tried to use my old boot drive.. in the end I newly installed Win7 on my SSD and it worked. Right now only the old boot drive isn't whiped.But so far I hadn't any problems because of that.

    Afterwards I started updating. As far as I know the PC had once or twice a problem while updating. I think it shut off. At least once - I tried to reach the fan control of my pc-case and missed the right button (wasn't used to the new case).

    In about this time the problems with the updating started. I think it was before I could do my first backup (sadly).
    But I still think there is a solution.. even though it's hard.



    My trials so far:

    1. error code 8024200D and security update KB2667402 - Microsoft Community
    Irma
    Select Start, Control Panel, Programs and Features, View Installed Updates. Locate KB2667402 in the list and remove it. Restart your computer and download and install the KB2667402 again.
    - Gerry C J Cornell
    2. Secure boot (and then updating)

    3. microsoft "fix it"

    4. Windows safe mode (and then updating) (.. I think.. maybe this was just point 5. and I am mixing up, not totally sure)

    5. C:\Windows\System32\catroot2 name change to catroot2.old
    and
    C:\Windows\SoftwareDistribution name change to SoftwareDistribution.old
    in safe mode, restart and then try updating

    6. Downloading the update manually and install it (just tried it KB2667402 and KB947821)
    For example Download Security Update for Windows 7 for x64-based Systems (KB2667402) from Official Microsoft Download Center
    I think once it told me it worked (but in fact it wasn't the case).
    Edit: Tried it again, told me it worked. But... you know the drill.. haha

    7. Sevenforums to do list
    Windows Update Posting Instructions
    System Update Readiness Tool completed.
    sfc /scannow completed.


    Here also a part from CheckSur.txt (CBS as dropbox link at the end):

    Summary:
    Seconds executed: 135
    Found 8 errors
    CSI Manifest All Zeros Total count: 2
    CBS MUM Corrupt Total count: 3
    CBS Catalog Corrupt Total count: 3

    Unavailable repair files:
    winsxs\manifests\amd64_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7601.18489_none_35c7815175410855.manifest
    winsxs\manifests\amd64_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7601.22705_none_36a3a0208e215d89.manifest
    servicing\packages\Package_2_for_KB2961072~31bf3856ad364e35~amd64~~6.1.1.1.mum
    servicing\packages\Package_2_for_KB2961072~31bf3856ad364e35~amd64~~6.1.1.1.mum
    servicing\packages\Package_for_KB2961072_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
    servicing\packages\Package_for_KB2961072_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
    servicing\packages\Package_for_KB2961072~31bf3856ad364e35~amd64~~6.1.1.1.mum
    servicing\packages\Package_for_KB2961072~31bf3856ad364e35~amd64~~6.1.1.1.mum
    servicing\packages\Package_2_for_KB2961072~31bf3856ad364e35~amd64~~6.1.1.1.cat
    servicing\packages\Package_2_for_KB2961072~31bf3856ad364e35~amd64~~6.1.1.1.cat
    servicing\packages\Package_for_KB2961072_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat
    servicing\packages\Package_for_KB2961072_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat
    servicing\packages\Package_for_KB2961072~31bf3856ad364e35~amd64~~6.1.1.1.cat
    servicing\packages\Package_for_KB2961072~31bf3856ad364e35~amd64~~6.1.1.1.cat
    I hope my informations were usefull. If not or you need more, just ask!
    I also can send a DxDiag if you want so (and can tell me if there are personal informations which I should delete first. haha).

    Thanks a lot for your help and patience!

    Sincerely,

    MisterBroda

    P.S. I think tonymaloney ( Update KB2961072 failed error code 800B0100 ) has/had a similar problem.

    P.P.S. Probably nothing important, but I tried to start Sniper Elite v3". But two minutes after the start of the campaign my PC "freezed". It was while the slowmo killcam started. It looked like a texture got stretched over the screen. I'll have to check that again later. But maybe it's a hint towards my AMD GPU.

    Attachment/CBS.zip: https://www.dropbox.com/s/32gouxw3ip...isterBroda.zip
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    I've uploaded a file - mbaaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder mbaaa in the same place.
    Open this folder - there should be two folders inside it (Manifests and Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    And the content of the manifests folder (.manifest files) into this folder:

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
      My Computer


  3. Posts : 14
    Windows 7 Professional x64
    Thread Starter
       #3

    Hello Noel,

    Thank you for your quick answer!

    Here are the files (attachment).
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    Great - the files are fixed.

    Now please run SFC /SCANNOW, and post the new CBS.log file, then attempt your updates again.
      My Computer


  5. Posts : 14
    Windows 7 Professional x64
    Thread Starter
       #5

    NoelDP said:
    ... and post the new CBS.log file, ...
    Found the file but can't take a look what's in it. (it's in the attachment)
    To be sure I made a copy of the whole CBS folder.
    Tell me if you need that.

    I'm now trying to update. brb
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    If you copy the file to the desktop, you can open the copy in Notepad

    The SFC scan was clear, so with luck at least some of the updates should install now.
      My Computer


  7. Posts : 14
    Windows 7 Professional x64
    Thread Starter
       #7

    NoelDP said:
    If you copy the file to the desktop, you can open the copy in Notepad

    The SFC scan was clear, so with luck at least some of the updates should install now.
    Haha yes, that was it.

    About the problem: I couldn't install all updates, I think two didn't work.
    I tried a restart and afterwards my internet connection didn't work. Proxy issues or something.
    I made some pictures of it. I hope it's unterstandable even tough the language is german.
    If not i'll translate it.

    Edit: forgot to mention I made a rollback (recovery point).

    Do you need any other files?
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    Strange!
    Please post your C:\Windows\Windowsupdate.log file

    I suspect that KB2667402 is the one we really need to get installed..

    Please download it from here, and install it offline.
    Download Security Update for Windows 7 for x64-based Systems (KB2667402) from Official Microsoft Download Center
    Once it's installed, go back to Windows Update and do a new Check For Updates. - see what the list is like then
      My Computer


  9. Posts : 14
    Windows 7 Professional x64
    Thread Starter
       #9

    NoelDP said:
    Strange!
    Please post your C:\Windows\Windowsupdate.log file

    I suspect that KB2667402 is the one we really need to get installed..

    ...do a new Check For Updates. - see what the list is like then

    It's in the attachment.

    Sadly it only tells me, it's already installed.

    Made two screenshots (important updates and optional ones). (attachment).

    If you want I can redo the step where I downloaded the files from your one drive and I lost internet connection.
    I'll can copy then the CBS folder and roll back afterwards.
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    Ah - it's no longer in your list of available updates, either

    OK - we go to the next oldest, then...
    Download Update for Windows 7 for x64-based Systems (KB2750841) from Official Microsoft Download Center
    This is the one most likely to have caused your problem last time - it deals with a problem in IPv6 so may affect that area.
    Please first create a new System Restore point manually (the update should create one itself, but...)

    make a note of any settings
    Open an Elevated Command Prompt, and run the following command

    IPCONFIG /ALL

    post the output, then try the update.

    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


 
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