Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Failed to update KB2667402 (and more) with two error codes

09 Aug 2014   #1

Windows 7 Professional x64
 
 
Failed to update KB2667402 (and more) with two error codes

Hello everyone!

First:

I'm new in here and not an native speaker, so please don't beat me if not everything is 100% correct. :P
Just correct me, thank you!

About my problem:

Sadly the list was too long for the title, so here is the list:

KBs:
KB2667402
KB2849470
KB2864202
KB2868038
KB2961072
KB2888049
KB2750841


Error codes:
Code 800B0100
Code 8024200D
(as far as I know it could mean my PC shut off during an update)

Here some background infromations:

Two months ago someone destroyed my PC, since the beginning of august I'm finally able to build my new desktop PC. In this process I tried to reuse my old HDDs (bothe WD Green 2TBs, both work fine), which was succesfull. Shouldn't be to important but just to be safe.

In the process of preparing windows 7 (Professional x64) I had some driver problems (motherboard) because I tried to use my old boot drive.. in the end I newly installed Windows 7 on my SSD and it worked. Right now only the old boot drive isn't whiped.But so far I hadn't any problems because of that.

Afterwards I started updating. As far as I know the PC had once or twice a problem while updating. I think it shut off. At least once - I tried to reach the fan control of my pc-case and missed the right button (wasn't used to the new case).

In about this time the problems with the updating started. I think it was before I could do my first backup (sadly).
But I still think there is a solution.. even though it's hard.



My trials so far:

1. error code 8024200D and security update KB2667402 - Microsoft Community
Quote:
Irma
Select Start, Control Panel, Programs and Features, View Installed Updates. Locate KB2667402 in the list and remove it. Restart your computer and download and install the KB2667402 again.
- Gerry C J Cornell
2. Secure boot (and then updating)

3. microsoft "fix it"

4. Windows safe mode (and then updating) (.. I think.. maybe this was just point 5. and I am mixing up, not totally sure)

5. C:\Windows\System32\catroot2 name change to catroot2.old
and
C:\Windows\SoftwareDistribution name change to SoftwareDistribution.old
in safe mode, restart and then try updating

6. Downloading the update manually and install it (just tried it KB2667402 and KB947821)
For example Download Security Update for Windows 7 for x64-based Systems (KB2667402) from Official Microsoft Download Center
I think once it told me it worked (but in fact it wasn't the case).
Edit: Tried it again, told me it worked. But... you know the drill.. haha

7. Sevenforums to do list
Windows Update Posting Instructions
System Update Readiness Tool completed.
sfc /scannow completed.


Here also a part from CheckSur.txt (CBS as dropbox link at the end):

Quote:
Summary:
Seconds executed: 135
Found 8 errors
CSI Manifest All Zeros Total count: 2
CBS MUM Corrupt Total count: 3
CBS Catalog Corrupt Total count: 3

Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7601.18489_none_35c7815175410855.manifest
winsxs\manifests\amd64_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7601.22705_none_36a3a0208e215d89.manifest
servicing\packages\Package_2_for_KB2961072~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_2_for_KB2961072~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_for_KB2961072_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_for_KB2961072_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_for_KB2961072~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_for_KB2961072~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_2_for_KB2961072~31bf3856ad364e35~amd64~~6.1.1.1.cat
servicing\packages\Package_2_for_KB2961072~31bf3856ad364e35~amd64~~6.1.1.1.cat
servicing\packages\Package_for_KB2961072_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat
servicing\packages\Package_for_KB2961072_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat
servicing\packages\Package_for_KB2961072~31bf3856ad364e35~amd64~~6.1.1.1.cat
servicing\packages\Package_for_KB2961072~31bf3856ad364e35~amd64~~6.1.1.1.cat
I hope my informations were usefull. If not or you need more, just ask!
I also can send a DxDiag if you want so (and can tell me if there are personal informations which I should delete first. haha).

Thanks a lot for your help and patience!

Sincerely,

MisterBroda

P.S. I think tonymaloney ( Update KB2961072 failed error code 800B0100 ) has/had a similar problem.

P.P.S. Probably nothing important, but I tried to start Sniper Elite v3". But two minutes after the start of the campaign my PC "freezed". It was while the slowmo killcam started. It looked like a texture got stretched over the screen. I'll have to check that again later. But maybe it's a hint towards my AMD GPU.

Attachment/CBS.zip: https://www.dropbox.com/s/32gouxw3ip...isterBroda.zip

My System SpecsSystem Spec
.

10 Aug 2014   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've uploaded a file - mbaaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder mbaaa in the same place.
Open this folder - there should be two folders inside it (Manifests and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
10 Aug 2014   #3

Windows 7 Professional x64
 
 

Hello Noel,

Thank you for your quick answer!

Here are the files (attachment).


Attached Files
File Type: log CheckSUR.log (2.9 KB, 1 views)
File Type: log CheckSUR.persist.log (76.6 KB, 0 views)
My System SpecsSystem Spec
.


10 Aug 2014   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Great - the files are fixed.

Now please run SFC /SCANNOW, and post the new CBS.log file, then attempt your updates again.
My System SpecsSystem Spec
10 Aug 2014   #5

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
... and post the new CBS.log file, ...
Found the file but can't take a look what's in it. (it's in the attachment)
To be sure I made a copy of the whole CBS folder.
Tell me if you need that.

I'm now trying to update. brb


Attached Files
File Type: log CBS.log (675.5 KB, 1 views)
My System SpecsSystem Spec
10 Aug 2014   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

If you copy the file to the desktop, you can open the copy in Notepad

The SFC scan was clear, so with luck at least some of the updates should install now.
My System SpecsSystem Spec
10 Aug 2014   #7

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
If you copy the file to the desktop, you can open the copy in Notepad

The SFC scan was clear, so with luck at least some of the updates should install now.
Haha yes, that was it.

About the problem: I couldn't install all updates, I think two didn't work.
I tried a restart and afterwards my internet connection didn't work. Proxy issues or something.
I made some pictures of it. I hope it's unterstandable even tough the language is german.
If not i'll translate it.

Edit: forgot to mention I made a rollback (recovery point).

Do you need any other files?


Attached Thumbnails
Failed to update KB2667402 (and more) with two error codes-proxy-problem-1.png   Failed to update KB2667402 (and more) with two error codes-proxy-problem-2.png   Failed to update KB2667402 (and more) with two error codes-proxy-problem-3.png  
My System SpecsSystem Spec
10 Aug 2014   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Strange!
Please post your C:\Windows\Windowsupdate.log file

I suspect that KB2667402 is the one we really need to get installed..

Please download it from here, and install it offline.
Download Security Update for Windows 7 for x64-based Systems (KB2667402) from Official Microsoft Download Center
Once it's installed, go back to Windows Update and do a new Check For Updates. - see what the list is like then
My System SpecsSystem Spec
10 Aug 2014   #9

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Strange!
Please post your C:\Windows\Windowsupdate.log file

I suspect that KB2667402 is the one we really need to get installed..

...do a new Check For Updates. - see what the list is like then

It's in the attachment.

Sadly it only tells me, it's already installed.

Made two screenshots (important updates and optional ones). (attachment).

If you want I can redo the step where I downloaded the files from your one drive and I lost internet connection.
I'll can copy then the CBS folder and roll back afterwards.


Attached Thumbnails
Failed to update KB2667402 (and more) with two error codes-windowsupdate_important.png   Failed to update KB2667402 (and more) with two error codes-windowsupdate_optional.png  
Attached Files
File Type: log WindowsUpdate.log (1.12 MB, 1 views)
My System SpecsSystem Spec
10 Aug 2014   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Ah - it's no longer in your list of available updates, either

OK - we go to the next oldest, then...
Download Update for Windows 7 for x64-based Systems (KB2750841) from Official Microsoft Download Center
This is the one most likely to have caused your problem last time - it deals with a problem in IPv6 so may affect that area.
Please first create a new System Restore point manually (the update should create one itself, but...)

make a note of any settings
Open an Elevated Command Prompt, and run the following command

IPCONFIG /ALL

post the output, then try the update.

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
Reply

 Failed to update KB2667402 (and more) with two error codes




Thread Tools



Similar help and support threads for2: Failed to update KB2667402 (and more) with two error codes
Thread Forum
Solved WU won't Update IE 9 and 10 - Error codes Windows Updates & Activation
Solved Update KB2667402 Remote Desktop Mystery Windows Updates & Activation
windows failed updates with Error Codes 80070643, 80071A91 and 78f Windows Updates & Activation
Solved Windows Update Error Codes 64C and 643 Windows Updates & Activation

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:48 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33