After August 15 Updates Outlook Not working

boconnel · 15 Aug 2014

After the Windows Updates last night, Outlook throws an error when trying to connect to either the incoming or outgoing mail server. I don't have a problem going direct to the server using Webmail. I have a Macintosh that connects to the same server and is working. On a Linux workstation I set up Thunderbird Mail and that works.

I tried using system restore and I got a message that it didn't work, but when I went in to see if there was another restore point to use, the first entry asked if I wanted to undo the restore.

I tried to individually uninstall the updates, but they still showed as installed, but Windows Updates now had then queued to be installed.

Any clues or suggestions would be much appreciated.

pbcopter · 15 Aug 2014

Try a system restore from safe mode. Some anti virus programs ( example, Defender) will prevent system restore from functioning properly.

NoelDP · 15 Aug 2014

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

boconnel · 16 Aug 2014

I tried System Restore in Safe Mode. No Luck. Thanks for the tip pbcopter.

I tried the System Update Readiness Tool (SURT), no errors.

I did an SFC Scan, no errors.

I checked Windows Updates for errors, none.

I had to delete all but the latest CBSpersist CAB files to get under the limit. I zipped them into a separate file

NoelDP · 16 Aug 2014

Your CBS.log background shows multiple errors of this type...

Code:

2014-08-16 09:23:24, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB976933~31bf3856ad364e35~amd64~~6.1.7601.17514, partially installed (true/false), 0
2014-08-16 09:23:24, Info                  CBS    Failed to find package from aggreated XML string, package: Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-08-16 09:23:24, Info                  CBS    Failed to find package from deployment update [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-08-16 09:23:24, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-08-16 09:23:24, Info                  CBS    Failed to evaluate external applicability for package update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-08-16 09:23:24, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

(20+ instances since yesterday morning)

The error code indicates a corrupt/missing .manifest file - but CheckSUR hasn't found it,

Please open an Elevated Command Prompt, and run the following commands...

Code:

 
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514" /S
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Windows7SP1-KB976933~31bf3856ad364e35~amd64~~6.1.1.17514" /S
 
.

Post the results.
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514" /S
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Windows7SP1-KB976933~31bf3856ad364e35~amd64~~6.1.1.17514" /S

boconnel · 17 Aug 2014

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Co
mponent Based Servicing\Packages\Package_for_KB976933~31bf3856ad364e35~amd64~fr-
FR~6.1.7601.17514" /S

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514

InstallClient REG_SZ WindowsUpdateAgent
InstallName REG_SZ Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~6
.1.7601.17514.mum
InstallLocation REG_SZ \\?\C:\Windows\SoftwareDistribution\Download\b8
a7201eeb2c276ea5b615a7652ab2a0\
CurrentState REG_DWORD 0x70
SelfUpdate REG_DWORD 0x0
Visibility REG_DWORD 0x2
Trusted REG_DWORD 0x1
InstallTimeHigh REG_DWORD 0x1cd1811
InstallTimeLow REG_DWORD 0x47632912
InstallUser REG_SZ S-1-5-18

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514
\Owners
Windows7SP1-KB976933~31bf3856ad364e35~amd64~~6.1.1.17514 REG_DWORD 0x3
0070

C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Co
mponent Based Servicing\Packages\Windows7SP1-KB976933~31bf3856ad364e35~amd64~~6.
1.1.17514" /S

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\Windows7SP1-KB976933~31bf3856ad364e35~amd64~~6.1.1.17514
InstallClient REG_SZ WindowsUpdateAgent
InstallName REG_SZ Windows7SP1-KB976933~31bf3856ad364e35~amd64~~6.1.1.
17514.mum
InstallLocation REG_SZ \\?\C:\Windows\SoftwareDistribution\Download\b8
a7201eeb2c276ea5b615a7652ab2a0\
CurrentState REG_DWORD 0x70
SelfUpdate REG_DWORD 0x0
Visibility REG_DWORD 0x2
Trusted REG_DWORD 0x1
InstallTimeHigh REG_DWORD 0x1cd1811
InstallTimeLow REG_DWORD 0x476cae94
InstallUser REG_SZ S-1-5-18
Standalone REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\Windows7SP1-KB976933~31bf3856ad364e35~amd64~~6.1.1.17514\Owners
Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514 REG_DWORD 0x3
0070

C:\Windows\system32>

After August 15 Updates Outlook Not working

After August 15 Updates Outlook Not working

Things tried so far