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Windows 7: Cannot install updates - error 0x8024001e

16 Aug 2014   #1
SunshineD

Windows 7 Home Premium 32bit.
 
 
Cannot install updates - error 0x8024001e

i cannot install updates at all, it comes up with this message -

Installer encountered an error Ox8024001e

Could anybody explain what it means? Im not very good with technology, but this is worrying me. Do you think it could be a virus? Any help would be greatly appreciated. Thank you.


My System SpecsSystem Spec
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16 Aug 2014   #2
georgeks

Windows 10 Pro x64
 
 

Hi there SunshineD

Microsoft has a page on this error Error code: ox8024001e - Microsoft Community
My System SpecsSystem Spec
16 Aug 2014   #3
SunshineD

Windows 7 Home Premium 32bit.
 
 

thank you very much
My System SpecsSystem Spec
.

16 Aug 2014   #4
SunshineD

Windows 7 Home Premium 32bit.
 
 

I tried that and i've still no joy! could anyone shed any light on this? I can log into windows ok i just cant do any updates!
My System SpecsSystem Spec
16 Aug 2014   #5
georgeks

Windows 10 Pro x64
 
 

Can you try:

Restart



Windows Key + X and turn on the command line (Admin)

Type:
net stop wuauserv
rename c:\windows\SoftwareDistribution softwaredistribution.old
net start wuauserv



Restart and see if it worked.
My System SpecsSystem Spec
16 Aug 2014   #6
georgeks

Windows 10 Pro x64
 
 

You can also try the Windows 8 UI App Troubleshooter:

Click link to run it.
http://download.microsoft.com/downlo...3/apps.diagcab
My System SpecsSystem Spec
16 Aug 2014   #7
SunshineD

Windows 7 Home Premium 32bit.
 
 

thanks very much again George, ill try that! I appreciate your help!
My System SpecsSystem Spec
16 Aug 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
17 Aug 2014   #9
SunshineD

Windows 7 Home Premium 32bit.
 
 

thank you Noel
My System SpecsSystem Spec
18 Aug 2014   #10
SunshineD

Windows 7 Home Premium 32bit.
 
 

it's working! there was a trojan on it! all gone and up and running! thank you for your help!
My System SpecsSystem Spec
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 Cannot install updates - error 0x8024001e




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