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Windows 7: Windows Update Error 80070308 and 9C59

18 Aug 2014   #1

Windows 7 Enterprise x64
 
 
Windows Update Error 80070308 and 9C59

Just recently, I've been receiving error codes 80070308 along with error 9C59 when attempting to perform Windows Update. I'm not entirely too sure when this problem began since last months updates installed successfully and I haven't been able to install any updates since then. Attached is the most recent CBS log.

I have already run the SURT twice.

Could you help me?

Name:  updatefailed.png
Views: 16
Size:  16.0 KB




Attached Files
File Type: zip CBS.zip (3.83 MB, 2 views)
My System SpecsSystem Spec
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19 Aug 2014   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Your CBS log is showing lots of this type of error.
Code:
 Line 147559: 2014-08-18 13:51:45, Error                 CSI    0000013e (F) STATUS_REQUEST_OUT_OF_SEQUENCE #1265671# from Windows::COM::CComponentStore::ApplyTransactionNow(...)[gle=0xd000042a]
I've seen this before - and fixed it - but now forgotten how I fixed it

Back later when caffeine starts working!
My System SpecsSystem Spec
19 Aug 2014   #3

Windows 7 Enterprise x64
 
 

Alright, sounds good.
My System SpecsSystem Spec
.


19 Aug 2014   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Found it!

Please (carefully!) open Regedit
Navigate to the
HKLM\COMPONENTS

Key,

Look in the right pane and see if there's a value called 'PendingRequired' - if so delete that value completely. Then reboot, and try Windows Update again.
My System SpecsSystem Spec
20 Aug 2014   #5

Windows 7 Enterprise x64
 
 

Okay, that solved one of my problems as it installed all except one successfully. Thank you for helping me with that! I am still however receiving error 9C59 when trying to install Internet Explorer 11 to upgrade from IE 10.

Name:  image001.png
Views: 12
Size:  21.9 KB


My System SpecsSystem Spec
20 Aug 2014   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

OK- let's take another look at the files.
Please repeat the full set of Windows UPdate Posting instructions, and we'll see if there's any more clues there.
My System SpecsSystem Spec
22 Aug 2014   #7

Windows 7 Enterprise x64
 
 

Alright, here's a new set of logs. Again, I'm receiving error 9C59 when I'm attempting to upgrade from Internet Explorer 10 to Internet Explorer 11.

Name:  IE11 error.png
Views: 10
Size:  18.8 KB


Attached Files
File Type: zip CBS.zip (2.64 MB, 1 views)
My System SpecsSystem Spec
23 Aug 2014   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

This seems to be the error from the install attempt...
Code:
2014-08-22 16:14:55, Info                  CBS    Exec: Staging Package: Microsoft-Windows-ImageBasedSetup-IE-Package-Base-Downlevel~31bf3856ad364e35~amd64~en-US~6.3.9600.16428, Update: Microsoft-Windows-ImageBasedSetup-IE-Package-Base-Downlevel, PinDeployment: amd64_microsoft-windows-i..nlevel-languagepack_31bf3856ad364e35_6.3.9600.16428_en-us_5fdd062cdc61078c
2014-08-22 16:14:56, Info                  CBS    Failed to find file: amd64_microsoft-windows-ie-memoryanalyzer_31bf3856ad364e35_11.2.9600.17126_none_a56eca6a08871ec6\MemoryAnalyzer.dll [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-08-22 16:14:56, Info                  CBS    Failed to gather all required files. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-08-22 16:14:56, Info                  CBS    Failed to gather all missing files for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-08-22 16:14:56, Info                  CSI    00000040@2014/8/22:21:14:56.973 CSI Transaction @0x26b9f40 destroyed
2014-08-22 16:14:56, Error                 CBS    Failed to pre- stage package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-08-22 16:14:56, Info                  CBS    Perf: Stage chain complete.
2014-08-22 16:14:56, Info                  CBS    Failed to stage execution chain. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-08-22 16:14:56, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
You may have more luck by using the standalone installer from here...
Download Internet Explorer 11 - Microsoft Windows
My System SpecsSystem Spec
25 Aug 2014   #9

Windows 7 Enterprise x64
 
 

Alright, I tried to install that, but it failed too. What should I do now? I'll post another copy of my CBS.log in a little while.
My System SpecsSystem Spec
27 Aug 2014   #10

Windows 7 Enterprise x64
 
 

Okay. CBS_standalone.zip is for when I installed IE 11 through the link that you provided in a earlier post. I decided to see what would happen if I ran SFC again and then attempted to install IE 11 through Windows Update (not the standalone version) which is shown through CBS_online.zip. I included the most recent CBSPersist file since I wasn't sure if there was enough information (low file size).


Attached Files
File Type: zip CBS_standalone.zip (2.68 MB, 1 views)
File Type: zip CBS_online.zip (787.1 KB, 0 views)
My System SpecsSystem Spec
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 Windows Update Error 80070308 and 9C59




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