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Windows 7: Windows Update problems..

3 Weeks Ago   #11

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Here's the complete fix, according to MS...
MS14-045: Description of the security update for kernel-mode drivers: August 12, 2014

My System SpecsSystem Spec
.

3 Weeks Ago   #12

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by BugMeister View Post
- discovered this:


Checking Windows Service Integrity:
* FontCache => %SystemRoot%\system32\svchost.exe -k LocalService [Incorrect ImagePath]
* gpsvc => %windir%\system32\svchost.exe -k GPSvcGroup [Incorrect ImagePath]


- relevant?
Run REGEDIT and post screenshots of the following keys and their subkeys:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\gpsvc
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FontCache
My System SpecsSystem Spec
3 Weeks Ago   #13

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Heh - alternative method...

Open an Elevated Command Prompt, and run the following commands..

REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\gpsvc /S
REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FontCache /S

Post the results...

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
.


3 Weeks Ago   #14

Windows Ultimate 64
 
 
Windows update not working - Solved

I had the normal "Windows Update service not working - You may need to restart your computer" message for some months.
A Windows reinstall did not fix it, nor the latest BIOS, nor running all the automated "Mr Fixit" solutions from Microsoft. The other CMD changes, and changing 'services' to Automatic delay were also done, to no effect.

But one thing did work.
It seems that the Intel IRST program is somehow involved.
I simply uninstalled INTEL RAPID STORAGE TECHNOLOGY version 12.0 via "programs and Features > uninstall'
The 132 Windows Updates then downloaded as usual.
Reinstalled the latest IRST driver from INTEL. Updates now work as normal. Problem solved.
My System SpecsSystem Spec
3 Weeks Ago   #15

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That works for a very specific error-set - your machine would also have been displaying as non-genuine (assuming you had the WAT update installed, and we could have fixed it quickly, with the right data

It does NOT work for this error-set, so far as I know.
My System SpecsSystem Spec
3 Weeks Ago   #16

Windows Ultimate 64
 
 

NoelDP,
I defer to your 13,471 posts, and your obvious expertise.
I hope the following may give you yet further insight into the Windows Update problem.

My PC had online activated Windows 7 Ultimate 64 when IRST driver 12.0.0 was uninstalled and the very latest v13.xxx installed.
There was no 'non-genuine' display as you surmise.
Control Panel > System showed Windows as activated during the whole time no Windows Updates were available.

Once the IRST driver was removed, the Windows Update page changed, with the Microsoft Update option now shown.
Both Windows Update and Microsoft Updates downloaded while the IRST driver was absent, and continued to function after the latest IRST driver was installed.

I had tried all the publicised fixes over months, without effect.
To now have Windows Update working perfectly, by a simple driver uninstall, is a real relief.
Perhaps it is worth trying in the first instance as a pragmatic fix for the many non-experts with the Win Update problem.

Cheers from Down Under.
My System SpecsSystem Spec
3 Weeks Ago   #17

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The fact that your system didn't show as non-genuine almost certainly means that the WAT update wasn't installed at the time.

The problem here is a known faulty patch, which has since been withdrawn and will be re-issued when it's been fixed and retested.

Your problem was a driver-set which either repeatedly broke, or wasn't correct in the first place - you can see the effects many times in these forums, in threads such as ...Started getting Windows not Genuine errors after 3 years w/OEM product

..and also elsewhere, such as... Windows Not Genuine error 0x8004fe21

...and...
"This computer is not running genuine windows" but it is - Microsoft Community
My System SpecsSystem Spec
3 Weeks Ago   #18

64-Bit W7 Ult_sp1
 
 

Thanks - here is the pasted result..


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\PETER>REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\gp
svc /S
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\gpsvc
PreshutdownTimeout REG_DWORD 0xdbba0
DisplayName REG_SZ @gpapi.dll,-112
Group REG_SZ ProfSvc_Group
ImagePath REG_EXPAND_SZ %windir%\system32\svchost.exe -k GPSvcGroup
Description REG_SZ @gpapi.dll,-113
ObjectName REG_SZ LocalSystem
ErrorControl REG_DWORD 0x1
Start REG_DWORD 0x2
Type REG_DWORD 0x10
DependOnService REG_MULTI_SZ RPCSS\0Mup
RequiredPrivileges REG_MULTI_SZ SeImpersonatePrivilege\0SeTcbPrivilege
\0SeTakeOwnershipPrivilege\0SeIncreaseQuotaPrivilege\0SeAssignPrimaryTokenPrivil
ege\0SeSecurityPrivilege\0SeChangeNotifyPrivilege\0SeCreatePermanentPrivilege\0S
eShutdownPrivilege\0SeLoadDriverPrivilege\0SeRestorePrivilege\0SeBackupPrivilege
FailureActions REG_BINARY 80510100000000000000000003000000140000000100
0000C0D4010001000000E09304000000000000000000
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\gpsvc\Parameters
ServiceDll REG_EXPAND_SZ %SystemRoot%\System32\gpsvc.dll
ServiceMain REG_SZ GroupPolicyClientServiceMain
ServiceDllUnloadOnStop REG_DWORD 0x1
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\gpsvc\Security
Security REG_BINARY 01001480B4000000C0000000140000003000000002001C0001
00000002C0140002000D00010100000000000100000000020084000500000000002800FF010F0001
0600000000000550000000B589FB381984C2CB5C6C236D5700776EC002648700001800FF010F0001
02000000000005200000002002000000001400FF010F00010100000000000512000000000014008D
010200010100000000000504000000000014008D0102000101000000000005060000000101000000
00000512000000010100000000000512000000

C:\Users\PETER>REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Fo
ntCache /S
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FontCache
DisplayName REG_SZ @%systemroot%\system32\FntCache.dll,-100
ImagePath REG_EXPAND_SZ %SystemRoot%\system32\svchost.exe -k LocalServ
ice
Description REG_SZ @%systemroot%\system32\FntCache.dll,-101
ObjectName REG_SZ NT AUTHORITY\LocalService
ErrorControl REG_DWORD 0x1
Start REG_DWORD 0x2
Type REG_DWORD 0x20
ServiceSidType REG_DWORD 0x1
RequiredPrivileges REG_MULTI_SZ SeChangeNotifyPrivilege\0SeAuditPrivil
ege\0SeImpersonatePrivilege
FailureActions REG_BINARY 2C010000000000000000000003000000140000000100
000060EA000001000000C0D401000000000000000000
Group REG_SZ AudioGroup
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FontCache\Parameters
ServiceDll REG_EXPAND_SZ %SystemRoot%\system32\FntCache.dll
ServiceDllUnloadOnStop REG_DWORD 0x1
ClientCacheSize REG_DWORD 0x400000
FontFaceCacheSize REG_DWORD 0x1000000
UserCacheSize REG_DWORD 0x800000
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FontCache\Security
Security REG_BINARY 01001480F400000000010000140000003000000002001C0001
00000002801400FF010F000101000000000001000000000200C4000800000000002800FF010F0001
0600000000000550000000B589FB381984C2CB5C6C236D5700776EC002648700001800FF010F0001
02000000000005200000002002000000001400FF010F00010100000000000512000000000014008D
010200010100000000000504000000000014008D0102000101000000000005060000000000140010
0000000101000000000005040000000000140010000000010100000000000506000000000018009D
010200010200000000000F0200000001000000010100000000000512000000010100000000000512
000000

C:\Users\PETER>REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Fo
ntCache /S
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FontCache
DisplayName REG_SZ @%systemroot%\system32\FntCache.dll,-100
ImagePath REG_EXPAND_SZ %SystemRoot%\system32\svchost.exe -k LocalServ
ice
Description REG_SZ @%systemroot%\system32\FntCache.dll,-101
ObjectName REG_SZ NT AUTHORITY\LocalService
ErrorControl REG_DWORD 0x1
Start REG_DWORD 0x2
Type REG_DWORD 0x20
ServiceSidType REG_DWORD 0x1
RequiredPrivileges REG_MULTI_SZ SeChangeNotifyPrivilege\0SeAuditPrivil
ege\0SeImpersonatePrivilege
FailureActions REG_BINARY 2C010000000000000000000003000000140000000100
000060EA000001000000C0D401000000000000000000
Group REG_SZ AudioGroup
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FontCache\Parameters
ServiceDll REG_EXPAND_SZ %SystemRoot%\system32\FntCache.dll
ServiceDllUnloadOnStop REG_DWORD 0x1
ClientCacheSize REG_DWORD 0x400000
FontFaceCacheSize REG_DWORD 0x1000000
UserCacheSize REG_DWORD 0x800000
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FontCache\Security
Security REG_BINARY 01001480F400000000010000140000003000000002001C0001
00000002801400FF010F000101000000000001000000000200C4000800000000002800FF010F0001
0600000000000550000000B589FB381984C2CB5C6C236D5700776EC002648700001800FF010F0001
02000000000005200000002002000000001400FF010F00010100000000000512000000000014008D
010200010100000000000504000000000014008D0102000101000000000005060000000000140010
0000000101000000000005040000000000140010000000010100000000000506000000000018009D
010200010200000000000F0200000001000000010100000000000512000000010100000000000512
000000

C:\Users\PETER>
C:\Users\PETER>
My System SpecsSystem Spec
3 Weeks Ago   #19

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

You pasted or did the last command twice!
ImagePath is correct in both keys.
ServiceDll is correct in both keys.
Other settings are not related to a file or path, so I didn't compare.

I think all is just fine! Do you still have any problems?
My System SpecsSystem Spec
3 Weeks Ago   #20

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

(My reading of this is the same - conclusion possibly a little different!)

Windows has a nasty habit of describing a 'file not found' error as something else - and this may have happened here.

Please run the following commands in an Elevated Command Prompt, and post the results


DIR C:\Windows\FntCache.dll /S
DIR C:\Windows\gpsvc.dll /S

That should list all available copies of both files, wherever found
My System SpecsSystem Spec
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 Windows Update problems..




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